Manager Application Support Engineer Jobs in Augusta, GA

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Thermal Ceramics division designs, manufactures and installs a broad range of thermal insulation products that significantly reduce energy consumption and emissions in a variety of high temperature processing applications. Our product offering is extensive and covers application needs from Industrial to Commercial markets.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

• About You / What You’ll Bring
  You’ll likely bring:
  • Experience in technical sales, field applications, or commercial roles within construction, insulation, fire protection, or industrial markets
  • Solid knowledge of Passive Fire Protection systems (or closely related products)
  • Confidence working with installers, contractors, engineers, and specifiers
  • The ability to explain technical detail clearly — without drowning people in it
  • A practical, organised approach and comfort managing your own territory
  • Willingness to travel regularly and spend time on-site
  • Strong communication skills and a relationship-first mindset
  • Comfort working cross-functionally with Sales, Engineering, Marketing, and Operations
  • Proficiency with Microsoft Office and CRM systems

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  Nice to Have
  • Familiarity with UL / Intertek listings and compliance requirements
  • Experience influencing specifications early in the project lifecycle
  • A degree in Engineering, Construction, Sales, Marketing, or a related field

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  What You’ll Get
  You’ll join a business that values practical expertise, straight talking, and doing things properly. You’ll have the autonomy to run your territory, support from experienced internal teams, and the chance to make a visible impact on how our PFP systems are specified and installed.
   
  Morgan Advanced Materials is an Equal Opportunity Employer. We’re committed to building an inclusive workplace and welcome applications from all backgrounds.

Sales Effectiveness Competencies: How will the role-holder behave in their role? 

Making the Sale 

·         Understands key decision drivers of installers, contractors, and specifiers

·         Demonstrates value through performance, compliance, and total cost of ownership

·         Sells based on system advantages, not price

·         Presents solutions clearly and effectively

·         Drives customer decisions through proactive engagement 

Sales Planning 

·         Develops territory plans aligned with PFP growth strategy

·         Identifies high-value project opportunities and target accounts

·         Aligns activities with broader commercial and operational objectives

·         Defines clear next steps and follow-ups with customers

Developing New Opportunities 

·         Actively engages new installers, contractors, and specifiers

·         Builds pipeline of project-based opportunities

·         Identifies and influences specifications early in project lifecycle

·         Supports customers through technical and application requirements

Teamwork 

·         Collaborates effectively with Sales, Engineering, Marketing, and Operations

·         Shares insights and supports broader team objectives

·         Contributes to a positive and high-performance team environment

Customer Service 

·         Responds quickly to customer needs and technical inquiries

·         Provides reliable and accurate information

·         Supports issue resolution and escalates when necessary

·         Acts as a trusted advisor to customers and partners

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1