Manager Application Development Jobs in Sharon, MA

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Application Developer is responsible for performing application development and analysis activities for the MBTA's enterprise transit scheduling and operations management platforms. Duties & Responsibilities Perform application development activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.

Design, develop, modify, maintain, and support enterprise application functionality using platform-specific proprietary programming languages. Design, develop, modify, maintain, and support custom-built applications to supplement the enterprise application architecture. Design, develop, modify, maintain, and support system integrations using batch processing and application programming interfaces (APIs) with SOAP and REST web service frameworks.

Design, develop, modify, maintain, and support business reports using Crystal Reports, Tableau, and other platforms. Develop and maintain technical documentation for custom-built applications, system integrations, and reports, including technical design specifications and architecture diagrams. Develop and maintain technical runbooks and end-user procedural documentation.

Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed. Coordinate with software vendor for the resolution of application issues. Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes

Schedule, monitor, and troubleshoot issues with batch processes. Perform ad-hoc data queries and generate ad-hoc reports. Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.

Handle sensitive and confidential information in an appropriate manner. Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner. Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.

Perform related duties and projects as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Available to work any and all shifts and/or locations as assigned or directed.

Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service. Supervision No direct reports. Minimum Education Bachelor's degree from an accredited institution with comparable experience in the fields of Computer Science, Computer Engineering, Information Technology, or a related field.

Minimum Requirements & Qualifications Two (2) years of experience in application development and analysis, including design, development, implementation, and support. Strong understanding of fundamental programming concepts. Ability and willingness to learn platform-specific proprietary programming languages.

Experience with application programming interfaces (APIs) and batch processing. Experience with relational databases. Experience with business reporting and business intelligence platforms.

Experience with source control and version control systems, including branching and merging strategies. Experience with IT service management / ticketing systems. Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users.

Ability to work with many different types of professionals in a fast-paced environment. Ability to work effectively with a diverse workforce and end-user community. Excellent attention to detail.

Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams). Effective organizational, analytical, multi-tasking, time management, and documentation skills. Excellent verbal and written communication skills.

Excellent customer service and conflict resolution skills. Preferred Experience & Skills Three (3) years of experience in application development and analysis, including design, development, implementation, and support. Experience with HASTUS or similar transit scheduling and operations management applications, such as Trapeze FX or Trapeze OPS.

Experience or interest in the public transit or transportation industry. Experience or interest in public transit data. Experience with Git and GitHub.

Experience with object-oriented programming languages, such as C# or .NET. Experience with scripting languages, such as Python or PowerShell. Experience with Crystal Reports or Tableau

Experience with Oracle or MS SQL databases. Experience with SOAP web services. Experience with Windows-based servers and architectures.

Experience with cloud platforms, such as AWS or Azure. Experience with industry-specific ERP systems. Experience with ServiceNow.

Substitutions A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. A master's degree in a related subject substitutes for two (2) years of general experience.

A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.

Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences.

Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.

Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.

Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program

Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered.

Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply.

Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview

Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request.

However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com

Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions. Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost

However, no additional benefits are currently offered for interns or co-ops.