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Manager Analyst Jobs in Alberta (NOW HIRING)

BrokerLink

Asset Management Analyst

Edmonton, AB · Hybrid

About the role We're looking for an Asset Management Analyst to join our growing team! About the Role Responsible for managing the full lifecycle, accuracy, and compliance of IT assets across the ...

BrokerLink

Asset Management Analyst

Calgary, AB · Hybrid

About the role We're looking for an Asset Management Analyst to join our growing team! About the Role Responsible for managing the full lifecycle, accuracy, and compliance of IT assets across the ...

Turner & Townsend

Senior Cost Analyst

Edmonton, AB · On-site

Our capabilities include program, project, cost, asset and commercial management, controls and ... You are an experienced Senior Cost Analyst with a minimum of 10 years post-graduate experience ...

360training

Head of Analytics (Canada)

Calgary, AB · On-site

Coach, mentor, motivate and manage analytics team members. * Engage with the key functional leaders (executives and non-executives) demonstrating a deep understanding of their needs and the ways in ...

ATCO

Cyber Risk Analyst

Calgary, AB · On-site

... managing ATCO's IT and Corporate Risk Registers. Prepare risk and compliance presentations ... Strong analytical skills, with the ability to interpret complex data and translate audit ...

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Manager Analyst information

What opportunities for career advancement are typically available to manager analysts within an organization?

Manager Analysts often have clear pathways for career advancement, especially as they gain experience leading projects and teams. Many organizations offer progression into higher management roles, such as Senior Manager, Director of Analysis, or even Vice President of Operations, depending on performance and organizational structure. Advancement often involves taking on more strategic responsibilities, managing larger teams, and influencing broader business decisions. Professional development, mentorship, and cross-functional projects also support growth, allowing Manager Analysts to expand their expertise and impact within the company.

What is a manager analyst?

Manager Analysts, often known as management analysts or management consultants, are professionals who evaluate an organization's operations and recommend improvements to boost efficiency, productivity, and profitability. They gather and analyze data, interview personnel, and develop solutions to organizational problems. Manager Analysts typically work with management teams to implement new procedures or changes, and may specialize in a particular industry or business function. Their work helps organizations optimize processes and adapt to changing business environments.

What is the difference between Manager Analyst vs Business Analyst?

AspectManager AnalystBusiness Analyst
Required CredentialsBachelor's degree; often advanced degrees or certifications like PMP or Six SigmaBachelor's degree; certifications like CBAP or PMI-PBA are common
Work EnvironmentTypically in corporate or consulting settings, overseeing teams and projectsUsually in IT, finance, or business departments analyzing processes and requirements
Employer & Industry UsageUsed across industries for strategic and operational rolesCommon in technology, finance, and healthcare sectors for project analysis

The Manager Analyst role combines analytical skills with managerial responsibilities, often overseeing projects and teams. In contrast, a Business Analyst focuses on analyzing business needs and processes to recommend solutions. While both roles require strong analytical skills and relevant certifications, the Manager Analyst typically has additional leadership duties and strategic oversight.

What are the most commonly searched types of Analyst jobs in Alberta? The most popular types of Analyst jobs in Alberta are:
What cities in Alberta are hiring for Manager Analyst jobs? Cities in Alberta with the most Manager Analyst job openings:
Manager Analyst jobs near you
Infographic showing various Manager Analyst job openings in Alberta as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution.

Senior Workforce Management Analyst

Wawanesa Insurance

Edmonton, AB • Hybrid

CA$85K - CA$115K/yr

Other

Retirement, PTO

Posted 18 days ago

Job description

Job ID: 10186 


Employment Type: New Role 

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto (North York), ON. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000 - $115,000.  Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting, planning, and performance analysis. This role serves as a senior planner within the Workforce Management team, applying statistical methods and structured planning approaches to develop forecasts, capacity plans, and datadriven recommendations across various operations. 

The Senior Analyst collaborates closely with leaders at all levels-from supervisors to vice presidents-to ensure workforce plans align with operational needs and strategic priorities. This role also contributes to enterprise workforce optimization by providing insights that improve resource utilization, service performance, and operational efficiency. Through clear communication and strong analytical support, the Senior Workforce Management Analyst helps inform decisionmaking and advance a performancebased, datadriven culture at Wawanesa. 

Job Responsibilities 
  • Design, maintain, and continuously improve Workforce Management planning processes to deliver accurate forecasts for contact center and backoffice operations across various operations. 
  • Lead the development, maintenance, and refinement of FTE forecasts by analyzing business drivers, seasonality, and operational trends as required. 
  • Conduct scenario planning and impact analysis to support operational and strategic decisionmaking. 
  • Monitor performance against workforce plans and provide insights and recommendations to improve accuracy, outcomes, and resource utilization. 
  • Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and workforce optimization analysis across contact center and backoffice environments. 
  • Lead workforce optimization analyses by evaluating staffing patterns, workload distribution, productivity, and service performance to identify opportunities that improve efficiency and service delivery. 
  • Develop, maintain, and present workforce dashboards, KPI reporting, forecasttoactuals, and performance summaries, translating complex data into clear, actionable insights. 
  • Partner with operational leaders and crossfunctional teams to incorporate business requirements and drivers into workforce plans and forecasts. 
  • Coach and support peers and stakeholders on forecasting methodologies, reporting practices, and interpretation of workforce insights. 
  • Lead annual FTE budgeting activities and conduct scenario and impact analyses. 
  • Maintain current knowledge of Workforce Management methodologies, practices, and industry trends. 
  • Perform other duties as required. 
Qualifications
  • Undergraduate degree in Statistics, Mathematics, Finance, Data Science, or a related discipline; equivalent experience considered. 
  • 3-5 years of experience in Workforce Management, workforce analytics, or operational planning within insurance, financial services, or a service-driven environment in both contact center and back-office environments. 
  • Strong expertise in forecasting, capacity planning, scenario analysis, and application of Workforce Management metrics across contact center and back-office functions. 
  • Advanced proficiency in Excel, Power Query, SQL, and Power BI; experience using Workforce Management platforms such as Genesys Cloud. 
  • Experience applying advanced analytical techniques (e.g., Python, R, statistical or scenario-based modeling); exposure to advanced simulation techniques is an asset. 
  • Strong analytical, problemsolving, and criticalthinking skills, with the ability to interpret complex information and connect workforce insights to broader business objectives and operational implications. 
  • Effective communication and influencing skills, able to work independently and collaboratively in a fastpaced environment, manage multiple priorities, and remain committed to continuous learning and best practices. 
  • Ability to leverage AI and emerging technologies to support analysis, forecasting, and optimization is required. 


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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