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Manager Amazon Connect Jobs in Reston, VA (NOW HIRING)

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Administer and maintain Amazon Connect integrations with ServiceNow and related systems * Design, develop, and support REST/SOAP API integrations with third-party platforms * Manage ServiceNow ...

rockITdata

Integration Tester

Arlington, VA · On-site +1

Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems ... Strong analytical, troubleshooting, and defect management skills * Bachelor's degree in Computer ...

rockITdata

Integration Tester

Arlington, VA · Remote

Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems ... Strong analytical, troubleshooting, and defect management skills * Bachelor's degree in Computer ...

rockITdata

AWS Developer

Arlington, VA · Remote

Build and optimize the real-time data pipeline from Amazon Connect through Kinesis to downstream ... Experience with change management processes (ServiceNow, CAB approvals) #LIREMOTE Here at ...

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Showing results 21-40

All JobsAmazon Connect JobsManager Amazon Connect JobsManager Amazon Connect Jobs in Reston, VA

Manager Amazon Connect information

See Reston, VA salary details

$34.9K

$110.9K

$188.3K

How much do manager amazon connect jobs pay per year?

As of Aug 15, 2026, the average yearly pay for manager amazon connect in Reston, VA is $110,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $137,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What job categories do people searching Manager Amazon Connect jobs in Reston, VA look for?

The top searched job categories for Manager Amazon Connect jobs in Reston, VA are:

What cities near Reston, VA are hiring for Manager Amazon Connect jobs?

Cities near Reston, VA with the most Manager Amazon Connect job openings:

Manager Amazon Connect jobs near you

Amazon Connect Managed Services Engineer (Tier 3)

Technogen, Inc.

Washington, DC • On-site

Other

Posted 4 days ago

Job description

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Job Title: Amazon Connect Managed Services Engineer (Tier 3)
Location: Washington, DC (Hybrid) Need from DMV Area
Long Term
Experience
6-10 years
Responsibilities
Production support
Root Cause Analysis
Performance tuning
Incident Management
Change Management
AWS troubleshooting
On-call support
Skills
Connect
Lambda
CloudWatch
IAM
VPC
Kinesis

Regards,
Hari C
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