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Manager Amazon Connect Jobs in Reston, VA (NOW HIRING)

rockITdata

Integration Tester

Arlington, VA · Remote

Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems ... Strong analytical, troubleshooting, and defect management skills * Bachelor's degree in Computer ...

TechOp Solutions International

IT Specialist

Washington, DC · On-site

$80K - $100K/yr

... , Amazon Web Services, and Amazon Connect. · Monitor system performance and recommend improvements to increase reliability, efficiency, and security. · Communicate professionally with employees ...

rockITdata

AWS Developer

Arlington, VA · Remote

Build and optimize the real-time data pipeline from Amazon Connect through Kinesis to downstream ... Experience with change management processes (ServiceNow, CAB approvals) #LIREMOTE Here at ...

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Showing results 21-40

All JobsAmazon Connect JobsManager Amazon Connect JobsManager Amazon Connect Jobs in Reston, VA

Manager Amazon Connect information

See Reston, VA salary details

$34.9K

$110.9K

$188.3K

How much do manager amazon connect jobs pay per year?

As of Sep 9, 2026, the average yearly pay for manager amazon connect in Reston, VA is $110,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $137,800.00 per year, depending on experience, location, and employer.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What are popular job titles related to Manager Amazon Connect jobs in Reston, VA?

For Manager Amazon Connect jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Manager Amazon Connect jobs in Reston, VA look for?

The top searched job categories for Manager Amazon Connect jobs in Reston, VA are:

What cities near Reston, VA are hiring for Manager Amazon Connect jobs?

Cities near Reston, VA with the most Manager Amazon Connect job openings:

Manager Amazon Connect jobs near you

SNOC Operator II, Amazon Leo for Government

Arlington, VA • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Re-posted 23 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,162 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband connectivity to U.S. government users across the globe. Our Secure Network Operations Center (SNOC) is mission-critical to ensuring performance and availability across multiple classifications and government stakeholders.
We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support Technicians within the SNOC

This role is responsible for real-time operational oversight of customer interactions, ticket flow, and system monitoring. The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and provide the highest standard of customer service and technical triage.
As a frontline leader, you will coach technicians, own shift-level execution, manage incidents, and interface with Tier 2 engineering teams and government customer representatives. This position requires strong technical awareness, leadership maturity, and a commitment to operational excellence in a secure environment.
Key job responsibilities
Lead a team of Tier 1 Support Technicians on assigned shifts to ensure consistent, high-quality service delivery.
Oversee authentication, triage, and resolution workflows in accordance with ALG operational playbooks.
Monitor ServiceNow queues and broadband performance dashboards to manage workload and response times.
Serve as the first point of technical and procedural escalation for Tier 1 personnel.
Ensure timely and accurate communication with Tier 2, engineering, and mission stakeholders.
Audit tickets and communications for quality and completeness, providing real-time feedback to technicians.
Coordinate shift turnover briefings and ensure continuity of operations across multiple shifts.
Tailor and refine SNOC tooling (e.g., ServiceNow, Amazon Connect) to support mission-specific workflows.
Support and track incident resolution lifecycles, ensuring compliance with SLAs and incident reporting procedures.
Mentor and develop Tier 1 staff by identifying training gaps, recommending development paths, and enforcing performance standards.
Partner with SNOC leadership on process improvements, metrics reporting, and workforce planning.
Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
A day in the life
As a Tier II Support Engineer, you will lead by example during high-urgency situations and calm periods alike

You will begin each shift or on-call rotation by reviewing critical issues, current incidents, and technician assignments. Throughout your shift, you will monitor ticket flow, coach agents, and serve as the primary point of contact for Tier 2 or customer escalations. Your role will blend tactical oversight with real-time decision-making and coaching, driving forward ALG's commitment to secure, customer-focused satellite support.

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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