1

Manager Amazon Connect Jobs in Ohio (NOW HIRING)

If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...

If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...

If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...

Cloud Software Engineer

Beavercreek, OH · On-site

$55.75 - $72.25/hr

KBR's work is at the forefront of engineering, logistics, operations, science, program management ... Docker Kubernetes (Amazon EKS) Knative Helm Experience with CI/CD pipelines and DevOps/GitOps tools ...

Business Development Associate

Copley, OH · On-site

$42K - $58K/yr

We connect businesses to workers through our online marketplace, enabling a real-time approach to ... Manage CRM, HubSpot, and identify scalable ways to generate interest and attract clients * Leverage ...

Sr Staff Software Engineer

Columbus, OH · On-site

$156.40 - $234.70/hr

  • Medical

  • Life

  • Retirement

Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid ... Conduct competitive analysis of database management systems and data integration solutions; provide ...

Facilities Technician - FuzeRx

Sharonville, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... connect with care providers, essential health resources and needed treatments - and enable care ... Ability to adapt quickly, manage multiple priorities, and collaborate effectively with Facilities ...

Showing results 41-60

Manager Amazon Connect information

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What are the most commonly searched types of Amazon Connect jobs in Ohio?

The most popular types of Amazon Connect jobs in Ohio are:

What are popular job titles related to Manager Amazon Connect jobs in Ohio?

For Manager Amazon Connect jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Manager Amazon Connect jobs?

Cities in Ohio with the most Manager Amazon Connect job openings:

Commerce & Digital Growth Manager, P&G Pro North America

Proctor & Gamble

Cincinnati, OH

Full-time

Re-posted 2 days ago


Procter & Gamble rating

8.3

Company rating: 8.3 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

67th of 540 rated manufacturers


Job description

Job Location

CINCINNATI GENERAL OFFICES

Job Description

P&G Professional is pursuing a$16 billionprofessional cleaning market by serving the needs of professionals with trusted brands and superior products.

This role is the single point of ownership for digital commerce performance across P&G PRO North America, witha strong foundationacross full funnel (awareness, consideration, and conversion) tactics.

The idealcandidatebringsstrongexpertisein digital commerce, with hands-on experience in eContent optimization and search marketing,alongsidea broad understanding of retailer media, digital merchandising, owned channels,web analytics,measurement, and emerging digital capabilities. This individual willleveragethese capabilities toidentifygrowth opportunities,influence recommendations,lead cross-functional initiatives, anddeliver measurable business results whileadaptingpriorities based on evolving business and customer needs.

This is not an admin or process management role. It is astrategic,performance-driven digital commerce role with full end-to-end ownership of outcomes.The successful candidate willoperatecomfortably in an evolving environment, helping define new ways of working,identifycapability gaps, and shape how digital commerce is activated across the organization.

Scope of Responsibility

  • Full-Funnel Digital Strategy:Help shape digital commerce priorities across the full marketing funnel, including awareness, consideration, and conversion. Translate business goals into clear digital strategies that can flex across channels, customers, platforms, and evolving business needs.

  • Customer & Channel Digital Growth:Partner with customer teams, retailer partners, distributor partners, and internal stakeholders to identifyand recommenddigital growth opportunities across priority customers andchannels.DigitalCommerce Execution:Lead andexecutedigitalgrowth initiativesthat may include eContent, digital shelf, paid search, retailer search, retailer media, social, email, digital merchandising, and other customer-facing digital tactics. Scope may flexover time based on business priorities, customer needs, and where the greatest growth opportunities exist.

  • Performance Measurement & Optimization:Use digital performance data, customer insights, media results, content performance, and web analytics toidentifyopportunities,optimizeplans, and improve the end-to-end digital customer journey. Connect activity across the funnel to measurable business outcomes.

  • Agency, Platform & Partner Management:Manage and influence external agencies, platform partners, and internal cross-functional teams to ensure digital work is clearly briefed, well-executed, measured effectively, and tied to business priorities. Provide strategic direction whilemaintainingaccountability for execution and results.

  • Digital Enablement & Capability Building:Create scalable guidance, tools, best practices, and recommendations that help customer teams and internal partners better understand and activate digital opportunities. Support the organization in building stronger digital commerce capabilities over time.

  • Test & Learn Leadership:Identifyemerging digital opportunities, pilot new platforms, technologies, retailer capabilities, and measurement approaches to accelerate business growth. Recommend where successful initiatives should be scaled across the business.

Job Qualifications

Digital Commerce / eContent Expertise:Demonstratedexperienceoptimizingproduct content for digital retail, including Amazon, retailer .com sites, distributor websites, and digitally focused retailers. Understands how eContent drives conversion, organic search rank, digital shelf share, and downstream sales outcomes. Familiar with content management systems such as PIM,Syndigo, or equivalent platforms.

Search& PerformanceMarketing:Hands-on experience managing paid search, retailer search, SEM, or PSOR programs - including keyword research, bid strategy, budget allocation, performance optimization, and conversion tracking. Understands CPC economics and how to drive cost-efficientclickand conversion growth.

Retail Media & Digital Retailer Savvy:Experiencedeveloping digital growth strategies across retailer media networks, marketplaces, distributor websites, and customer digital ecosystems.Understands how retailer media can support lower-funnel conversion while also flexing into mid-funnel and upper-funnel awareness or consideration tactics whenappropriate.

Agency & Partner Management:Proven ability to manage external agency partners across media, search, content, retail media, or digital commerce - setting briefs, reviewing performance, holding accountability for results, and translating business priorities into clear executional direction.

Analytical Rigor / Data Fluency:Comfortable pulling, interpreting, and acting on digital performance data.Can connect dots across digital commerce and media performance including eContent, search, retailer media, web analytics, and customer insights toidentifyroot causes and business opportunities.Experience with retail media dashboards, Google Ads,Pacvue, Amazon Ads,SEM Rush,or equivalent platforms preferred.

Executional Excellence:Operational discipline with high attention to detail. P&G PRO has more products and complexity than traditional consumer brands - this person mustsuccessfully prioritize and manage multiple complex workstreams in a fast-paced environment.

Learning Agility & Adaptability:Comfortable operating in an evolving business environment, learning new platforms and capabilities, and helping shape new ways of working as digital commerce continues to evolve.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please clickHERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000154594

Job Segmentation

Experienced Professionals

Starting Pay / Salary Range

$85,000.00 - $122,200.00 / year

What Procter & Gamble employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Procter & Gamble logo

About Procter & Gamble

Sourced by ZipRecruiter

Procter & Gamble (P&G), based in Cincinnati, OH, US, is a multinational consumer goods corporation. The company operates in the Consumer Discretionary sector and has a presence in various industries including Beauty, Health Care, Grooming, Fabric & Home Care, and Baby, Feminine & Family Care. Since its foundation by William Procter and James Gamble in 1837, P&G has grown to become a leading player in the consumer goods market. The corporation prides itself on its core values of leadership, ownership, integrity, passion for winning, and trust. They aim to improve consumers' lives in small but significant ways, with a mission to provide branded goods and services of superior quality and value.

Industry

Health and personal care stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1837