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Manager Amazon Connect Jobs in Ohio (NOW HIRING)

KBR, Inc

Cloud Software Engineer

Beavercreek, OH · On-site

$80 - $120/hr

KBR's work is at the forefront of engineering, logistics, operations, science, program management ... Docker Kubernetes (Amazon EKS) Knative Helm Experience with CI/CD pipelines and DevOps/GitOps tools ...

KBR, Inc.

Cloud Software Engineer

Beavercreek, OH · On-site

$55.75 - $72.25/hr

KBR's work is at the forefront of engineering, logistics, operations, science, program management ... Docker Kubernetes (Amazon EKS) Knative Helm Experience with CI/CD pipelines and DevOps/GitOps tools ...

Workiva

$40/hr

Exceptional organizational skills with the ability to multi-task and manage multiple processes ... Additional exposure to client frameworks like React or Angular, Google App Engine, Amazon EC2 ...

Workiva

$40/hr

Exceptional organizational skills with the ability to multi-task and manage multiple processes ... Additional exposure to client frameworks like React or Angular, Google App Engine, Amazon EC2 ...

Workiva

$40/hr

Exceptional organizational skills with the ability to multi-task and manage multiple processes ... Additional exposure to client frameworks like React or Angular, Google App Engine, Amazon EC2 ...

Workiva

$40/hr

Exceptional organizational skills with the ability to multi-task and manage multiple processes ... Additional exposure to client frameworks like React or Angular, Google App Engine, Amazon EC2 ...

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All JobsAmazon Connect JobsManager Amazon Connect JobsManager Amazon Connect Jobs in Ohio

Manager Amazon Connect information

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What are the most commonly searched types of Amazon Connect jobs in Ohio?

The most popular types of Amazon Connect jobs in Ohio are:

What are popular job titles related to Manager Amazon Connect jobs in Ohio?

For Manager Amazon Connect jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manager Amazon Connect jobs in Ohio look for?

The top searched job categories for Manager Amazon Connect jobs in Ohio are:

What cities in Ohio are hiring for Manager Amazon Connect jobs?

Cities in Ohio with the most Manager Amazon Connect job openings:

Manager Amazon Connect jobs near you

Cloud Software Engineer

KBR, Inc

Beavercreek, OH • On-site

$80 - $120/hr

Other

Re-posted 9 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

141st of 453 rated engineering

Job description

## Cloud Software EngineerApplylocations: Beavercreek Township, Ohiotime type: Full timeposted on: Posted Todayjob requisition id: R2123308**Title:**Cloud Software EngineerKBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.Why Join Us?Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. KBR is seeking a highly motivated **Cloud Software Engineer** to design, build, and deploy modern cloud-native applications and platforms. This role will focus on developing scalable, containerized solutions leveraging AWS, Kubernetes (EKS), and DevOps/GitOps practices to support high-performing, resilient systems.The ideal candidate has strong experience in cloud infrastructure, container orchestration, and software development, along with a passion for building efficient, maintainable, and production-ready applications.**Key Responsibilities**Design, develop, and deploy cloud-native applications on AWS Build and manage containerized workloads using Docker and Kubernetes (EKS) Implement serverless and event-driven architectures using tools such as Knative Develop and maintain CI/CD pipelines using GitLab and GitOps practices with Argo CD Package and deploy applications using Helm charts for Kubernetes environments Collaborate with cross-functional teams to deliver scalable and resilient software solutions Optimize application performance, scalability, and reliability in cloud environments Ensure adherence to best practices in security, monitoring, and observability Troubleshoot and resolve issues across distributed systems and microservices **Required Qualifications**Proven experience working with AWS cloud services Strong hands-on experience with: Docker Kubernetes (Amazon EKS) Knative Helm Experience with CI/CD pipelines and DevOps/GitOps tools, including: GitLab Argo CD Solid understanding of microservices architecture and distributed systems Experience building and deploying cloud-native applications**Desired Skills**Programming experience in: Python JavaScript / TypeScript Experience with frameworks and libraries such as: Flask Node.js React Next.js Database experience with: PostgreSQL SQL SQLAlchemy Familiarity with API development, RESTful services, and backend design patternsBelong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr

What KBR employees say

Pay

Benefits

Hours and flexibility

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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