ZipRecruiter

Log In

1

Managed Services Technician Jobs (NOW HIRING)

KLH Consulting, Inc.

Be Seen First

Managed Services Technician

Santa Rosa, CA · On-site

$24.04 - $35/hr

Summary: The Managed Services Technician is responsible for providing exceptional technical support to our managed services clients both remotely and onsite. This position serves as one of the ...

next page

Showing results 1-20

All JobsManaged Services Technician Jobs

Managed Services Technician information

What is a managed services technician?

Managed Services Technicians are IT professionals who provide ongoing support, maintenance, and monitoring of a company's technology infrastructure. Their responsibilities often include troubleshooting technical issues, managing networks, ensuring cybersecurity, and performing regular system updates. They typically work for managed service providers (MSPs) and help businesses maintain optimal IT performance without the need for a full in-house IT department. This role is essential for companies looking to outsource their IT needs and ensure business continuity.

What are the key skills and qualifications needed to thrive as a managed services technician?

To thrive as a Managed Services Technician, you need a strong understanding of IT infrastructure, troubleshooting, and network administration, often supported by relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard operating systems is typically required. Excellent customer service, communication skills, and the ability to prioritize and manage multiple issues set top performers apart. These competencies are essential for efficiently maintaining client systems, swiftly resolving issues, and ensuring high levels of client satisfaction.

What are some common challenges a managed services technician may face when supporting multiple client environments?

Managed Services Technicians often juggle the needs of several clients, each with unique IT infrastructures and priorities. This can present challenges such as quickly adapting to different systems, efficiently prioritizing and resolving simultaneous service requests, and maintaining clear communication with both clients and internal teams. Staying organized and proactive is crucial to ensuring service-level agreements are met and customer satisfaction remains high. Technicians regularly collaborate with colleagues and escalate complex issues, so teamwork and adaptability are key to success in this dynamic environment.
What job categories do people searching Managed Services Technician jobs look for? The top searched job categories for Managed Services Technician jobs are:
Infographic showing various Managed Services Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Managed Services Technician

Prudent Technologies and Consulting

Houston, TX • On-site

Other

Posted 8 days ago

Job description

Job Summary

We are seeking a Managed Services Technician with prior Managed Service Provider (MSP) experience to provide onsite and remote IT support for business clients throughout the Greater Houston area. This role supports Managed IT Services, Managed Print Services, and Document Management solutions while delivering exceptional customer service and technical troubleshooting.

MSP experience required.
May be commuting to client sites around the Greater Houston area.
Tier 1 Responsibilities:

  • Provide onsite and remote support calls for Managed IT Services, Managed Print Services and Document Management Software.
  • Provide initial contact and basic technical support to end-users.
  • Respond to customer inquiries and troubleshoot common technical issues.
  • Perform basic account setup and configuration tasks.
  • Follow established procedures and guidelines for issue resolution.
  • Provide excellent customer service and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and support incidents.
  • Document and escalate more complex issues to higher-tier support teams.


Tier 2 Responsibilities: Tier 1 plus the following

  • Handle more advanced technical issues that cannot be resolved at the tier 1 level.
  • Investigate and troubleshoot complex technical problems reported by customers.
  • Utilize knowledge bases and other resources to find solutions and workarounds.
  • Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
  • Install, configure, and maintain software and hardware components.
  • Assist in training Tier 1 technicians and creating support documentation.
  • Ensure timely and effective communication with customers regarding issue status.


Tier 3 Responsibilities: Tier 2 plus the following

  • Provide in-depth technical support for complex and critical issues.
  • Analyze and diagnose complex network, software, and hardware problems.
  • Collaborate with other technical teams, such as developers or system administrators, to identify root causes and develop solutions.
  • Develop and implement advanced troubleshooting methodologies.
  • Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
  • Participate in the design and improvement of systems, processes, and infrastructure.

Will involve on-site visits to resolve challenging technical issues.

Apply