Managed Services Ai Operations Director Jobs (NOW HIRING)

Efinity Mortgage Austin, Texas, United States

Role: AI Operations Solutions Specialist (AI Forward Deployed Engineer)

Employment: Contract, 90-day

Location: Preferred Hybrid in Austin, TX

Efinity Mortgage is a growing mortgage lending operation preparing to scale production without scaling headcount at the same rate. We are launching a Digital Workforce Initiative: a focused, 90‑day effort to stand up a secure enterprise AI strategy and to build and deploy high‑impact automation across our departments: underwriting, processing, compliance, finance, recruiting, marketing, and executive management.

We are looking for a hands‑on Contract AI Solutions Architect to lead this initiative end to end – from assessment and architecture through to building production‑ready tools and enabling our staff to use them. We want a builder who can pair strategic thinking with working software inside a regulated mortgage environment.

The goal is not simply to deploy AI tools. The goal is to create a digital workforce that augments our people across underwriting, processing, compliance, finance, recruiting, marketing, and executive management – increasing capacity and quality while reducing manual effort and vendor dependence. Over the long term, this initiative lays the foundation for an internal “Efinity AI” platform: a durable, owned capability rather than a collection of disconnected point solutions. Your work in these 90 days establishes the architecture, governance, and first wave of tools that the platform will grow from.

$120 - $125 hourly

• 1. Assess
  • Conduct an AI opportunity assessment across departments, prioritizing by impact, feasibility, and risk.
  • Map current workflows, systems, and data sources, including key vendor platforms in use today.
  • Identify the highest‑leverage automation candidates and sequence them into a build plan.
• 2. Architect
  • Define an enterprise AI roadmap that connects near‑term wins to the long‑term Efinity AI platform vision.
  • Establish a security and governance framework appropriate for a regulated mortgage operation (data handling, access control, model usage policies, auditability, and vendor risk).
  • Select the model, tooling, and integration approach, balancing capability, cost, and control.
• 3. Build
  • Develop 10–15 production‑ready AI tools targeting the prioritized opportunities.
  • Integrate tools into existing systems and workflows so they fit how staff actually work.
  • Build for maintainability and handoff — documented, supportable, and owned internally after the engagement.
• 4. Enable
  • Create a staff training and adoption plan, and lead hands‑on enablement for the teams using each tool.
  • Define how success is measured and instrument the tools so impact can be tracked over time.
  • Hand off documentation, architecture decisions, and a forward roadmap to internal owners.
• Key Deliverables
  • An enterprise AI roadmap aligned to the long‑term Efinity AI platform vision.
  • A security and governance framework suitable for a regulated mortgage operation.
  • A prioritized AI opportunity assessment across departments.
  • 10–15 production‑ready AI tools, integrated and documented.
  • A staff training and adoption plan, with hands‑on enablement delivered.
  • A clean internal handoff: documentation, architecture decisions, and a forward roadmap.

Who We're Looking For:

• Proven experience designing and shipping AI/LLM‑powered tools in production — not just prototypes or proofs of concept.
• Strong software engineering fundamentals: ability to build, integrate, and deploy working applications independently.
• Hands‑on experience with modern AI platforms and APIs, retrieval/RAG patterns, prompt and workflow design, and AI tool orchestration.
• Experience integrating with existing business systems (CRMs, document platforms, internal databases, reporting tools).
• A working understanding of AI governance, data security, and privacy — and the judgment to apply it in a regulated environment.
• The ability to translate between executive strategy and technical execution, and to drive an initiative with minimal oversight.
• Availability for a hybrid arrangement based in Austin, TX, including regular on‑site presence.

Candidates should be prepared to sign a confidentiality/non‑disclosure agreement and to work within Efinity Mortgage’s data security policies.

$120 - $125 Hourly Wage