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Mall Operations Manager Jobs in Washington, DC (NOW HIRING)

SKYZONE FAIRFAX-FAIR OAKS VA

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Operations Manager

Fairfax, VA · On-site

$50K - $62K/yr

... Mall community. Guests come to Sky Zone for birthday parties, group events, memberships, and ... Position Summary The Operations Manager will play a key leadership role in opening and operating ...

Donohoe Hospitality

Front Office Manager

Washington, DC · On-site

$78K/yr

Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as ... This role is essential to ensuring seamless operations, exceptional service delivery, and a ...

Chick-fil-A

Operations Director

Rockville, MD · On-site

$54K/yr

... Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations ... Meet with the Shift Managers to discuss the business and create capacity in them * Assist the ...

Chick-fil-A

Operations Director

Rockville, MD

$54K/yr

... Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations ... Meet with the Shift Managers to discuss the business and create capacity in them * Assist the ...

Sephora

Operations Associate - Part Time

Fairfax, VA · On-site

$21.75 - $24.88/hr

VA-Fair Oaks (0340) Address: 11828 Fair Oaks Mall, Fairfax, VA 22033, United States (US) Hourly ... From inventory management to visual merchandising, your attention to detail and proactive mindset ...

Sephora

Operations Associate - Part Time

Fairfax, VA · On-site

$21.75 - $24.88/hr

VA-Fair Oaks (0340) Address: 11828 Fair Oaks Mall, Fairfax, VA 22033, United States (US) Hourly ... From inventory management to visual merchandising, your attention to detail and proactive mindset ...

LVMH

Operations Associate - Part Time

Fairfax, VA · On-site

$21.75 - $24.88/hr

VA-Fair Oaks (0340) Address: 11828 Fair Oaks Mall, Fairfax, VA 22033, United States (US) Hourly ... From inventory management to visual merchandising, your attention to detail and proactive mindset ...

Prime Outlets

Assistant Operations Director

Arlington, VA · On-site

$78K - $126K/yr

Assists in the management of procurement and application of all goods and services within annual ... Maintains a safe environment and identifies and eliminates safety hazards to Mall staff, tenants ...

KnitWell Group

Store Manager, Annapolis Mall

Annapolis, MD · On-site

$53K - $64K/yr

Develop a strong operational dynamic within the team to achieve store goals. * Promote in-store ... Manage the day-to-day operations of the store, including opening and closing. You'll bring to the ...

Donohoe Hospitality

Sales Manager

Washington, DC · On-site

$65K/yr

... on operational needs. Position Summary The Sales Manager plays a key role in driving revenue and building lasting relationships for Holiday Inn Washington DC National Mall . This position is ...

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All JobsMall Operations JobsMall Operations Manager JobsMall Operations Manager Jobs in Washington, DC

Mall Operations Manager information

See Washington, DC salary details

$35.1K

$71.8K

$134.2K

How much do mall operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for mall operations manager in Washington, DC is $71,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

Is a mall operations manager a high paying job?

A mall operations manager typically earns a moderate to high salary depending on the size and location of the mall, with salaries often ranging from $50,000 to over $100,000 annually. The role requires strong management skills, experience in retail or facilities management, and often involves overseeing staff, maintenance, and tenant relations.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.
What are popular job titles related to Mall Operations Manager jobs in Washington, DC? For Mall Operations Manager jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Mall Operations Manager jobs in Washington, DC look for? The top searched job categories for Mall Operations Manager jobs in Washington, DC are:
Mall Operations Manager jobs near you

Operations Manager

SKYZONE FAIRFAX-FAIR OAKS VA

Fairfax, VA • On-site

$50K - $62K/yr

Full-time

PTO

Posted 10 days ago

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Job description

perations Manager – Sky Zone Fairfax–Fair Oaks

Location: Sky Zone Fairfax – Fair Oaks, VA
Job Type: Full-Time, Exempt
Reports To: General Manager
Pay Range: $50,000–$62,500 per year, plus performance-based bonus eligibility

About Sky Zone

Sky Zone Fairfax – Fair Oaks is bringing a one-of-a-kind active entertainment experience to the Fair Oaks Mall community. Guests come to Sky Zone for birthday parties, group events, memberships, and everyday fun, and our team is responsible for creating a safe, clean, high-energy environment that families want to return to again and again.

Position Summary

The Operations Manager will play a key leadership role in opening and operating Sky Zone Fairfax – Fair Oaks, helping build the team, establish daily operating standards, and deliver a standout guest experience from day one. Reporting to the General Manager, this role oversees shift execution, team performance, labor management, facility standards, and safety compliance.

This is an exciting opportunity for a hands-on leader who enjoys building teams, leading from the floor, and creating memorable experiences in a fast-paced family entertainment environment.

Key Responsibilities

1. Daily Operations & Shift Management

· Lead daily operations: Serve as Manager on Duty, overseeing opening and closing procedures, shift flow, POS operations, court activity, and party execution in a new, high-visibility Fair Oaks Mall location.

· Manage labor and scheduling: Align staffing levels with guest volume, operating needs, and budget targets.

· Maintain facility standards: Conduct daily walkthroughs to ensure cleanliness, organization, equipment readiness, and overall visual presentation.

2. Team Leadership & Development

· Coach team members: Train, direct, and support Team Leads and frontline staff to promote accountability, professionalism, and strong guest service.

· Support staffing and onboarding: Assist the General Manager with recruiting, interviewing, hiring, and onboarding a strong launch team for Sky Zone Fairfax – Fair Oaks.

· Drive performance: Provide timely feedback, address performance concerns, and help maintain strong morale and retention.

3. Guest Experience & Event Execution

· Resolve guest concerns: Address escalated guest questions or service issues with urgency, empathy, and professionalism.

· Support events and parties: Partner with the events team during peak periods to ensure smooth birthday parties, private rentals, group events, and membership-driven guest visits.

4. Safety, Risk Management & Compliance

· Enforce safety standards: Ensure team members follow Sky Zone safety protocols, court monitoring expectations, equipment checks, and emergency procedures.

· Oversee audits and controls: Monitor inventory, park supplies, cash handling procedures, and daily operational audits.

Qualifications & Requirements

· Experience: 3+ years of supervisory or management experience in hospitality, entertainment, retail, fitness, recreation, or high-volume customer service.

· Availability: Must be available to work evenings, weekends, and peak holiday periods.

· Leadership style: Hands-on, energetic, and comfortable leading from the floor during busy operating hours.

· Technical skills: Comfortable using POS systems, scheduling tools, inventory platforms, and Microsoft Office or Google Workspace.

· Education: High school diploma or GED required; associate or bachelor’s degree preferred.

Benefits & Perks

· Competitive salary with performance-based bonus potential.

· Opportunity to help launch and shape a new Sky Zone location in the Fair Oaks community.

· Paid time off and paid holidays.

· Career growth opportunities within the franchise and broader Sky Zone network.

· Fun, fast-paced work environment centered on families, events, and active entertainment.

Company Description

Sky Zone Park a Family Entertainment Center