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Description

JOB TITLE: PATIENT EXPERIENCE MANAGER 

EMPLOYER: Limitless Male Medical

DEPARTMENT: Experience Team

REPORTS TO: District Sales Manager

About Limitless Male Medical
Limitless Male Medical Clinic is a leader in men's health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach-The Limitless Way-is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome.

POSITION SUMMARY

The Patient Experience Manager (PEM) is responsible for guiding patients through their full care journey, ensuring a seamless, informed, and empowering experience from onboarding through ongoing treatment.

This role plays a critical part in delivering a consistent, high-quality patient experience by combining patient education, program coordination, and relationship management to support long-term engagement and outcomes.

The PEM ensures every patient feels confident, supported, and connected throughout their care journey.

THE LIMITLESS WAY IN ACTION

• Excellence: Deliver a personalized, high-touch experience that exceeds expectations
• Empowerment: Help patients understand their options and feel confident in their decisions
• Expertise: Communicate clearly and confidently about treatments and protocols
• Efficiency: Ensure smooth transitions, clear next steps, and proactive follow-up
• Empathy: Build trust through active listening and supportive communication

PRIMARY RESPONSIBILITIES

Patient Journey Ownership

• Guide patients through onboarding, treatment progression, and ongoing care
• Educate patients on treatment options, timelines, and expectations
• Ensure patients remain engaged and consistent with their care plans
• Celebrate patient progress and reinforce long-term success

Patient Engagement & Communication

• Build strong, trust-based relationships with patients
• Address patient questions, concerns, and barriers to adherence
• Provide clear, simple, and proactive communication at every stage
• Ensure patients feel supported, informed, and confident in their care

Program Coordination & Support

• Manage patient accounts, subscriptions, and documentation
• Coordinate with clinical and administrative teams to ensure seamless care
• Support medication ordering, tracking, and follow-up
• Monitor patient activity and re-engage as needed

Clinic & Team Collaboration

This role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.

• Partner with PRCs and clinical staff to ensure a consistent patient experience
• Support clinic flow when needed to maintain efficiency and patient satisfaction
• Communicate effectively across teams to ensure alignment and continuity of care

LIMITLESS WAY STAFF EXPECTATIONS

At Limitless, every team member is responsible for the full patient experience-not just their individual role.

Team members are expected to step in and support clinic operations as needed to ensure patients are cared for promptly and professionally. This may include assisting with check-in, rooming patients, preparing rooms, supporting clinical staff, or helping maintain clinic flow-within the scope of their training and licensure.

A team-first mindset is essential. We operate with a shared objective: delivering exceptional patient experience at every step.

• Take ownership of the patient journey and ensure no gaps in communication or care
• Maintain professionalism, positivity, and confidence in every interaction
• Communicate clearly, set expectations, and follow through consistently
• Collaborate with team members with a shared focus on patient success
• Contribute to clinic performance through engagement, accountability, and teamwork 

Requirements

QUALIFICATIONS

• Strong communication and relationship-building skills
• Highly organized with attention to detail
• Ability to manage multiple patients and priorities simultaneously
• Proficiency in EMR, CRM systems, and Microsoft Office
• Patient-centered mindset with a passion for delivering exceptional experiences

ADDITIONAL INFORMATION

• This role supports both patient experience and clinic performance through engagement and coordination
• Cross-functional support may be required based on clinic needs

What Success Looks Like in This Role

• Patients feel informed, confident, and supported throughout their care journey 
• Patients remain engaged and consistent with their treatment plans 
• Communication is proactive, clear, and builds trust with each interaction 
• Barriers to care are addressed quickly and effectively 
• The patient experience is seamless across handoffs and follow-up

This description is not exhaustive and may be adjusted as business needs evolve.

Benefits

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products