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Major Incident Management Manager Jobs (NOW HIRING)

E*Pro, Inc.

Major Incident Management Lead

Burbank, CA · On-site

Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...

Visa

Director, Major Incident Management

Denver, CO · On-site

... Manager. Visa will accept applications for this role until at least September 25, 2026 ... Deep knowledge of Major Incident Management, IT Service Management (ITSM), Change Management ...

McLane Company

Major Incident Commander

Temple, TX · Hybrid

Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage ...

Citibank (Switzerland) AG

$125K - $188K/yr

The Major Incident Management (IcM) team is a premier group of technology specialists responsible for protecting Citi's franchise-critical applications and business services. When unplanned service ...

RaceTrac

Senior Incident Manager

Atlanta, GA · On-site

This role leads enterprise incident governance, including Major Incident (MI) response, escalation management, root cause analysis, and incident trend remediation across all IT service domains. This ...

MUFG

Major Incident Manager, VP

New York, NY · Hybrid

The ideal candidate combines strong ITIL-based service management expertise with deep banking ... Key Responsibilities Major Incident Leadership * Lead and manage Severity-1 (P1) and other critical ...

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Major Incident Management Manager information

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How much do major incident management manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for major incident management manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a major incident management manager do?

A Major Incident Management Manager is responsible for overseeing the response to high-impact IT incidents that can disrupt business operations. They coordinate cross-functional teams to resolve critical issues quickly, minimize downtime, and ensure clear communication with stakeholders. Their role includes developing incident response strategies, analyzing root causes, and implementing improvements to prevent future incidents. They also ensure that all incident management processes follow best practices and compliance standards.

How does a major incident management manager typically interact with other IT and business teams during a major incident?

A Major Incident Management Manager acts as a central coordinator during major incidents, ensuring clear communication between IT support, technical specialists, business stakeholders, and executive leadership. They facilitate rapid problem identification, decision-making, and updates by organizing regular bridge calls or war rooms. The manager balances technical details with business impact, making sure all parties are aligned on priorities and next steps. Their ability to manage cross-functional collaboration is critical to minimizing downtime and ensuring a swift resolution.

What are the key skills and qualifications needed to thrive as a major incident management manager, and why are they important?

To excel as a Major Incident Management Manager, you need expertise in IT service management frameworks (like ITIL), incident response, and strong analytical skills, often backed by a degree in IT or a related field. Familiarity with incident management tools such as ServiceNow, ticketing systems, and ITIL certifications are typically required. Outstanding communication, leadership, and decision-making skills help manage high-pressure situations and coordinate cross-functional teams. These abilities are crucial for minimizing business disruption, ensuring swift incident resolution, and maintaining service continuity.

What is the difference between Major Incident Management Manager vs Incident Coordinator?

AspectMajor Incident Management ManagerIncident Coordinator
CredentialsITIL, PMP, or relevant certificationsITIL, basic incident management training
Work EnvironmentIT service management teams, large organizationsSupport teams, help desks, IT departments
Employer & IndustryIT service providers, large corporationsIT support centers, enterprise IT
Search & Comparison IntentUnderstanding managerial roles in incident managementOperational incident handling and coordination

The Major Incident Management Manager oversees the response to critical incidents, ensuring swift resolution and minimal impact. The Incident Coordinator handles day-to-day incident support, focusing on coordination and communication. While both roles require incident management knowledge, the manager has a broader strategic focus, whereas the coordinator is more operational.

What cities are hiring for Major Incident Management Manager jobs?

Cities with the most Major Incident Management Manager job openings:

What states have the most Major Incident Management Manager jobs?

States with the most job openings for Major Incident Management Manager jobs include:

What are popular job titles related to Major Incident Management Manager jobs?

For Major Incident Management Manager jobs, the most frequently searched job titles are:

Infographic showing various Major Incident Management Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Management Lead

Burbank, CA • On-site

E*Pro, Inc.
See more jobs at E*Pro, Inc.external

Full-time

Re-posted 16 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Description

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

8+ years of experience primarily in ITIL Incident and Major incident Management

Worked as a Major Incident management lead for the leading client

Experience in Customer communication and Major incident reporting (MIR) 

Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management


Additional Information


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