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Mailroom Assistant Jobs in Springfield, MA (NOW HIRING)

Mailroom Assistant information

See Springfield, MA salary details

$11

$18

$25

How much do mailroom assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for mailroom assistant in Springfield, MA is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.14 per hour, depending on experience, location, and employer.

Is a mailroom assistant job a good entry-level position?

A mailroom assistant job is typically considered a good entry-level position because it requires minimal prior experience and provides opportunities to develop organizational and communication skills. It often involves tasks like sorting mail, operating basic equipment, and working in a team environment, making it suitable for those starting their careers. However, career growth may depend on the employer and additional skills gained on the job.

What skills and qualifications are needed to be a mailroom assistant?

To thrive as a Mailroom Assistant, you need strong organizational skills, attention to detail, and basic literacy, often supported by a high school diploma or equivalent. Familiarity with mail sorting equipment, postage meters, barcode scanners, and tracking software is typically required. Reliability, time management, and effective communication are standout soft skills for this role. These abilities ensure accurate processing, efficient distribution of mail, and smooth operations within an organization.

What challenges do mailroom assistants face and how can they manage them?

Mailroom Assistants often deal with high volumes of mail and packages, especially during peak periods, which can make organization and time management challenging. Staying detail-oriented and developing efficient sorting systems are key to handling these demands. Additionally, they must ensure sensitive or confidential materials are properly handled and routed, requiring strict adherence to company protocols. Working closely with team members and using tracking software can help minimize errors and streamline the delivery process.

What is a mailroom assistant?

Mailroom Assistants are responsible for handling the sorting, distribution, and dispatching of incoming and outgoing mail and packages within an organization. They ensure that correspondence reaches the correct recipients in a timely manner and may also be responsible for maintaining mailroom equipment, logging deliveries, and handling confidential materials. Their work helps support smooth communication and operations within the company.

What is the difference between Mailroom Assistant vs Receptionist?

AspectMailroom AssistantReceptionist
Primary ResponsibilitiesSorting, distributing mail, managing packages, maintaining mail recordsGreeting visitors, answering phones, managing front desk, scheduling appointments
Work EnvironmentMailrooms, warehouses, corporate officesFront desk, office reception areas
Required SkillsOrganizational skills, basic computer knowledge, attention to detailCommunication skills, customer service, multitasking
Common CertificationsNone typically required, some may have logistics or postal certificationsNone typically required, customer service experience preferred

While both roles support office operations, a Mailroom Assistant focuses on handling mail and packages, whereas a Receptionist manages visitor interactions and front desk duties. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Mailroom Assistant jobs in Springfield, MA? For Mailroom Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Mailroom Assistant jobs in Springfield, MA look for? The top searched job categories for Mailroom Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Mailroom Assistant jobs? Cities near Springfield, MA with the most Mailroom Assistant job openings:
Infographic showing various Mailroom Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,678 per year, or $18.1 per hour.

Senior On-Site Service Specialist

Ricoh USA, Inc.

Bloomfield, CT

$18 - $21.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago


Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

68th of 156 rated electronics manufacturers


Job description

Senior On-Site Service Specialist

$18.00 - $21.50 per hour

Position Summary
The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support services at a customer location. This role ensures efficient daily operations, delivers excellent customer service, and supports office functions including meeting setup, reception coverage, and light facility support.

Key Responsibilities

  • Operate high-volume copy, print, scanning, and finishing equipment.
  • Perform basic troubleshooting, maintenance, and replenishment of office equipment.
  • Process, sort, distribute, and ship mail, packages, and office supplies.
  • Handle document scanning, imaging, filing, archiving, and records management.
  • Respond to customer requests and coordinate service support as needed.
  • Maintain operational logs, inventory records, and reporting metrics.
  • Deliver completed projects and materials throughout customer locations.
  • Support meeting room and conference room setup.
  • Provide occasional reception, hospitality, and general office support.
  • Assist with facility moves, light maintenance, and other site-related duties.
  • Ensure work areas remain organized, stocked, and customer-ready.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or GED required.
  • 1-2 years of experience in office services, mailroom, print/copy center, customer service, or related field.
  • Proficiency with Microsoft Office applications.
  • Experience with shipping/receiving, copy/print equipment, or records management preferred.
  • Valid driver's license may be required.

Required Skills

  • Strong customer service and communication skills.
  • Ability to troubleshoot equipment and resolve routine issues.
  • Organized with strong attention to detail.
  • Ability to work independently and manage multiple priorities.
  • Knowledge of mail, shipping, and receiving processes preferred.

Physical Requirements

  • Frequent standing, walking, bending, and lifting up to 50 pounds.
  • Ability to work around office equipment, mailroom operations, and varying environmental conditions.
  • Occasional overtime, including evenings and weekends, may be required.

Ideal Candidate: A customer-focused professional who thrives in a fast-paced office environment and can manage a variety of operational, print, mail, and facility support responsibilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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