JOB SUMMARY:The purpose of this position is to provide knowledgeable and friendly customer service and to answer mailing questions.
ESSENTIAL JOB FUNCTIONS:The employee in this position will have the following essential job functions:
- Politely greet all customers with a smile
- Assist patrons with package pickup
- Answer questions related to mailing services
- Thorough understanding of the Domestics and International Mailing Manuals, UPS rates and regulations, USPS forms, and SBTS policies and procedures
- Sort and post incoming external and interoffice mail effectively and efficiently
- Prepare mail and other shipping items for all carriers
- Track postage due and metered postage
- Process package notice for express, insured, certified delivery confirmation, etc.
- Meter outgoing mail
- Perform courier services
- Assist in processing bulk mail
- Maintain organized and professional appearance in all areas at all times
Performs other duties as may be assigned by supervisor.
EDUCATION:It is required/preferred that the person in this position has received a high school diploma.
EXPERIENCE:It is required/preferred that the person in this position have experience that demonstrates an ability to interact with customers and efficiently process tasks.
SUPERVISION:The person in this position will supervise no one.
The person in this position will report to Mailing Services Specialist.
WORK ENVIRONMENT:The person in this position will work in a noisy environment, standing, sitting, bending and stretching, lifting and repetitive movements. Must be required to lift more than 60 pounds and have a valid US Driver's license.