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Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Personal Shopper is a highly engaged seller who is equipped to take care of Macy’s most valuable clients. This colleague’s number one priority is to maximize sales and build long-term, high value relationships. The Personal Shopper is a fashion authority and skilled seller, and serves as a key store resource and leader for fashion education and selling techniques. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. 

The Personal Shopper builds community and personal relationships that drive good will and volume. They are the ultimate Macy’s brand ambassador. Perform other duties as assigned.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

Service

• Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service.
• Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts.
• Teaches clients how to edit, refine and style their wardrobes.

Selling

• Effectively manages time and productivity; utilizes available technology to maximize efficiency
• Expert in the features of the Macy’s app and teach clients how to use it; utilizes “wish list” with clients to share product likes.
• Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating “post-worthy” experiences.
• Provides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls.
• Proactively seeks out product knowledge and has the confidence to sell luxury product.
• Merchandise Personal Styling offices, demonstrating expert mixing of product. 

Client Development

• Builds a relationship based on trust with each client.
• Has strong ties to the community, particularly with local charities; establishes Macy’s as a strong supporter in the community that gives back while creating business opportunities.
• Regular, dependable attendance & punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• A minimum of 2-5 years of selling experience in a retail environment preferred.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities. 
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements 

• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.