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Machine Tool Service Manager Jobs (NOW HIRING)

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Machine Tool Service Manager information

What does a machine tool service manager do?

A Machine Tool Service Manager oversees the maintenance, repair, and servicing of machine tools in manufacturing or industrial environments. They manage a team of technicians, coordinate service schedules, ensure compliance with safety and quality standards, and act as the primary point of contact for clients regarding service issues. Their role often includes troubleshooting complex equipment problems, managing inventory for parts, and providing technical support to both staff and customers. Effective Machine Tool Service Managers help minimize downtime and ensure that machinery operates efficiently and safely.

What are the key skills and qualifications needed to thrive as a machine tool service manager, and why are they important?

To thrive as a Machine Tool Service Manager, you need a solid background in mechanical or electrical engineering, experience with machine tool maintenance, and often a relevant technical degree. Familiarity with diagnostic tools, CNC control systems, and service management software is typically required, along with certifications like OSHA safety training. Strong leadership, effective communication, and problem-solving skills help you manage teams and coordinate service operations efficiently. These skills ensure timely and high-quality maintenance, minimize downtime, and drive customer satisfaction in a technical service environment.

What are some common challenges faced by a machine tool service manager, and how can they be addressed?

Machine Tool Service Managers often encounter challenges such as coordinating service schedules for multiple clients, managing a team of technicians with varying skill levels, and ensuring minimal downtime for critical equipment. To address these, it's important to implement efficient scheduling systems, invest in continuous technical training for staff, and maintain strong communication channels with both customers and team members. Additionally, staying up to date with the latest machine tool technologies can help anticipate potential service issues and improve overall response times.

What are popular job titles related to Machine Tool Service Manager jobs?

For Machine Tool Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Machine Tool Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

CNC Field Service Technician

Norfolk, VA โ€ข On-site

KRC Machine Tool Solutions
Machinery Manufacturingย โ€ขย 51 - 200 employees

$40 - $45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Key responsibilities

  • Dismantle, prepare, and level machines for shipment and installation.

  • Troubleshoot, repair, and rebuild machine tool components and systems, including electronic circuitry and major mechanical problems.

  • Coordinate and complete the installation of machine tools, perform first-time power-up, and train customers on CNC control systems.


Job description

Description

TRAVEL REQUIREMENT: ย 100%


WORK SUMMARY:

Perform a wide variety of tasks associated with servicing, repairing or operation of most CNC machine tools. Use precision test equipment to analyze, troubleshoot and repair complex mechanical and electrical problems. Advanced operation of CNC controls from different manufacturers. Successfully coordinate and complete the installation of all machine tools. Work closely with customers, vendors, OEM's, and other KRC personnel. Independently organize and complete a successful service call. Assist other service engineers, and preventive maintenance technicians. General scraping and fitting of machine tool components (not mandatory but improves your value). Troubleshoot and repair electronic circuitry to component level. Perform a variety of advanced specialized machine tool repair processes.


JOB RESPONSIBILITIES:

  • Dismantle and prepare machines for shipment
  • Level and alignment of machines.
  • Troubleshoot and repair major machine tool problems.
  • Disassemble, repair, and rebuild machine tool sub-assemblies and assemblies.
  • Organize, tag, and mark components for future assembly.
  • Identify, repair, or replace damaged components.
  • First-time power-up and troubleshooting of machines.
  • Servo system tuning.
  • Report activities and expenses timely and accurately
  • Train other employees for advancement
  • Train customers on the operation of CNC control systems.
  • Advanced troubleshooting and repair of electronic circuitry.
  • Communicate with customers, vendors, OEM, and KRC personnel.
  • Keep the work area neat, clean, and organized.
  • Travel to customers' facilities often and on short notice
  • Work with minimal supervision.
  • Other duties as assigned

JOB REQUIREMENTS:


  • Advanced machine tool knowledge and terminology.
  • 3 or more years of experience in machine tool field service.
  • Associates degree in electronic engineering or related field of study--experience may be substituted for the education.
  • Complete knowledge of mechanical systems and components.
  • Full understanding of multiple machine tool specifications and have an advanced knowledge of test equipment.
  • Mechanical hand tools and tool box.
  • Intermediate knowledge of parametric programming and ladder logic.
  • Basic knowledge of hand tools and some power tools.
  • Set up and operate Renishaw Ballbar and Renishaw Laser Calibration equipment (desirable, not mandatory).
  • Ability to do final scrape and or fitting of most machine tool components is desirable (not mandatory).
  • Working knowledge of applications processes and programming.
  • Dependable transportation.
  • Excellent interpersonal skills.
  • Intermediate computer skills.
  • Advanced troubleshooting abilities.
  • In depth understanding of CNC controls and functions.
  • Standing for long periods of time.
  • Frequent reaching, bending, and stooping.ย 
  • Must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employee purposes.ย 

Physical Requirements

  • Frequent bending, stooping, crouching, climbing, balancing, kneeling, and reaching.
  • Standing and walking 8-10 hours per day.
  • Lift up to 60 lbs. regularly (with or without crane assistance).
  • Push/pull up to 35 lbs. regularly.
  • Climb stairs and ladders.
  • Work on elevated platforms.
  • Work in uncontrolled environments (noise, dust, dirt, mobile equipment).
  • Work overtime and weekends as required.
  • Daily and overnight travel (approximately 85%).
  • Ability to use all limbs with dexterity and maintain visual/audio awareness of surroundings.


Supervisory Responsibilities

None.


Equal Opportunity Statement

KRC Machine Tool Solutions is proud to be an Equal Opportunity Employer.


KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:

  • Training & Tuition Reimbursement
  • Company-paid Uniforms and Cell Phones
  • Company truck provided for field service technicians
  • Paid Vacation, Sick Time, and Holidays.
  • Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k Profit Sharing
  • Referral Bonus Program of $6,000
  • A Positive & Development-Oriented Work Environment


ABOUT KRC MACHINE TOOL SOLUTIONS

KRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solutions. Established in 1989, we are known nationwide as the premier provider in the areas of unique machine builds, CNC retrofitting, machine rebuilding, and machine tool services and repair. At KRC, you will have the opportunity to work alongside the most talented leaders in the Machine Tool Industry. We are looking for passionate people to join our team, who are excited to help us build the future generation of this industry. Our passion is in solving customer's problems and creating unique solutions that no other company can provide. In order to accomplish our goal of being the best, we understand our people have to be our #1 asset and we are fully committed to investing in your success.