ZipRecruiter

Log In

1

Mac It Help Desk Analyst Jobs (NOW HIRING)

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Centreville VA Jobs, Help Desk Analyst, Microsoft, Desktop, Server, Office 365, Azure, MAC Devices ... Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ... Mac and PC hardware * Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC ...

Hire Talent

NJAOC Help Desk Analyst 4

Trenton, NJ

$20.50 - $28/hr

Help Desk Analyst The Help Desk Analyst will assist the customers with computer and application ... The ideal IT Helpdesk Analyst will have knowledge and experience supporting and troubleshooting ...

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Strategy & PlanningEvaluate documented resolutions and analyze trends for ways to prevent future ...

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Judi Health

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists ... Experience supporting Mac hardware/OSX in a Help Desk environment * Experience supporting remote ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsMac IT Help Desk Analyst Jobs

Mac It Help Desk Analyst information

See salary details

$14

$24

$35

How much do mac it help desk analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for mac it help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are popular job titles related to Mac It Help Desk Analyst jobs?

For Mac It Help Desk Analyst jobs, the most frequently searched job titles are:

Infographic showing various Mac It Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Sr. IT Help Desk Analyst

Itasca, IL • On-site

Knowles Corporation
See more jobs at Knowles Corporationexternal

Full-time

Posted 12 days ago

Key responsibilities

  • Provide advanced technical support for hardware, software, operating systems, and network-related issues, including complex incidents involving Microsoft 365, Outlook, Teams, VPN, printers, remote access, and line-of-business applications.

  • Manage user accounts, permissions, group memberships, and access requests in Active Directory, and support onboarding, offboarding, workstation provisioning, software installations, device replacements, and user setup activities.

  • Act as a senior escalation point for unresolved service desk issues, perform root cause analysis, coordinate with other IT teams to resolve cross-functional issues, and contribute to process improvements.

Job description

SUMMARY DESCRIPTION:
We are looking for an experienced and customer-focused Senior Helpdesk Analyst with 6-8 years of hands-on IT support experience to join our IT Department. The successful candidate will provide advanced end-user support, resolve complex desktop and application issues, mentor junior support staff, and help drive service quality across endpoint, Microsoft 365, account administration, and workplace technology support.
Key Responsibilities:
  • Advanced Helpdesk Support:
    • Deliver high-level technical support for C-Suite Executives, including troubleshooting, technology assistance and effective & clear communication throughout issue resolution.
    • Provide technical support for hardware, software, operating systems, and network-related issues.
    • Troubleshoot and resolve complex incidents involving Microsoft 365, Outlook, Teams, VPN, printers, remote access, and line-of-business applications.
    • Manage user accounts, permissions, group memberships, and access requests in Active Directory and related systems.
    • Support onboarding, offboarding, workstation provisioning, software installations, device replacements, and user setup activities.
    • Own incidents through resolution, ensuring timely follow-up, strong customer communication, and accurate ticket updates.

  • Escalation & Problem Resolution:
    • Act as a senior escalation point for unresolved service desk issues and recurring technical problems.
    • Perform root cause analysis for common incidents and recommend long-term fixes to improve service stability.
    • Coordinate with infrastructure, security, networking, and application teams to resolve cross-functional technical issues.
    • Identify trends in support tickets and recommend improvements to reduce repeat incidents and improve end-user experience.

  • Endpoint & Workplace Technology Support:
    • Support desktop, laptop, mobile device, and peripheral lifecycle management including deployment, maintenance, upgrades, and retirement.
    • Assist with endpoint configuration, patching, encryption compliance, and standard software deployment processes.
    • Maintain and troubleshoot workplace technologies including conference room equipment, collaboration tools, and printing solutions.

  • Service Excellence & Team Collaboration:
    • Mentor junior helpdesk technicians by sharing technical knowledge, troubleshooting approaches, and customer service best practices.
    • Contribute to knowledge base articles, standard operating procedures, and user support documentation.
    • Help enforce service desk processes, ticket quality standards, and SLA-focused support practices.
    • Participate in IT projects, refresh initiatives, rollouts, and continuous improvement efforts.

  • Security & Compliance Support:
    • Support security-related tasks such as access reviews, endpoint protection checks, phishing escalation, and policy-aligned troubleshooting.
    • Escalate suspicious activity and assist with remediation steps in coordination with senior IT or security teams.

Qualifications:
  • 6-8 years of experience in IT helpdesk, desktop support, or service desk roles in an enterprise environment.
  • Strong experience supporting Windows devices, Microsoft 365, Outlook, Teams, printers, VPN, remote support tools, and user account administration.
  • Hands-on experience with Active Directory, ticketing systems, hardware troubleshooting, software deployment, and endpoint support processes.
  • Proven ability to diagnose and resolve complex technical issues while managing multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills with a customer-first mindset is a must.
  • Experience mentoring junior team members and working collaboratively across IT teams.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent practical experience will be considered.
  • Must be a US citizen

Preferred Skills (Not Required):
  • Experience with endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
  • Familiarity with ServiceNow or other enterprise IT service management tools.
  • Working knowledge of basic networking, cybersecurity tools, and endpoint protection platforms.
  • Experience with scripting or automation tools such as PowerShell to streamline support tasks

EEO-M/F/D/V
#Itasca

Apply