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Mac It Help Desk Analyst Jobs (NOW HIRING)

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... while helping IT Desk assist employees * Provide administrative support for IT operations, ... Thorough understanding and experience with configuring Windows 10, 11, and Mac computers * Thorough ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

Installing print drivers (PC or MAC) Repair printing issues that are non-hardware related Answer ... Proven analytical and problem-solving abilities. Must have ability to meet deadlines. Employment ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

Installing print drivers (PC or MAC) Repair printing issues that are non-hardware related Answer ... Proven analytical and problem-solving abilities. Must have ability to meet deadlines.

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ... Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Healthsnap

IT Help Desk

$50K - $65K/yr

Proven experience supporting Mac computers, including hardware troubleshooting and macOS software ... Strong analytical and problem-solving skills with the ability to diagnose technical issues ...

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Mac It Help Desk Analyst information

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How much do mac it help desk analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for mac it help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For Mac It Help Desk Analyst jobs, the most frequently searched job titles are:

Infographic showing various Mac It Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Conyers, GA • On-site

Ubertal Inc
IT Services • 201 - 500 employees
Learn more about Ubertal Incexternal

Contractor

Posted 29 days ago

Job description

Position Title: IT Help Desk Analyst

Location: Conyers, GA

Engagement Type: Contract

Work Mode: Onsite

Duration: Approximately 10 Months (August 31, 2026 – June 30, 2027)

Interview Type: In-Person

Role Overview

The IT Help Desk Analyst delivers technical and customer support within a high-volume call center setting. Working under general supervision, this role assists end-users with online account creation, system access, identity verification for address changes, and digital license issuance. The position handles Tier 1 inquiries directly and escalates more complex technical issues to Tier 2 support as needed, ensuring high standards of accuracy and efficiency.

Key Responsibilities

  • Address and resolve customer inquiries related to online service accounts, identity verification, address changes, and digital license issuance.

  • Answer and manage an average of 65–90 customer calls daily while adhering to quality standards and service level agreements.

  • Troubleshoot Tier 1 issues and route non-routine or complex items to Tier 2 technical support.

  • Maintain clear and accurate documentation of all customer interactions and account activities.

  • Communicate professionally with internal departments, executive management, and external partners.

  • Participate in departmental task forces, project teams, and continuous process improvement initiatives.

  • Remain updated on organizational policies, system workflows, and operational procedures.

Required Skills & Experience

  • High School Diploma or GED.

  • Minimum of 2 years of full-time call center or customer service experience within the last 7 years.

  • Minimum of 2 years of hands-on experience using standard business computer software and applications.

  • Demonstrated ability to manage multiple priorities effectively in a fast-paced environment.

  • Strong verbal and written communication skills paired with critical-thinking abilities.

Preferred Skills

  • 5 years of experience in a high-volume call center environment.

  • 4 years of general customer service experience.

  • 3 years of experience processing driver's license transactions.

  • Hands-on experience with identity verification or credential issuance processes.

  • Proficiency with Windows 11 and Microsoft Office applications.

Additional Details

  • Work Location: 100% Onsite in Conyers, GA (No remote option available).

  • Schedule: Standard full-time hours (8 hours per day, 5 days per week).

  • Candidate Requirement: Must be a local candidate.