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MTA Bus Company

SVP, Operations Support

Brooklyn, NY

$254K/yr

TA, OA, MTA Bus Division/Unit: Operations Support Location: East New York Depot - 25 Jamaica Ave Hours: Managerial Compensation: $254,781 (ADC010 ) Deadline (If Applicable): Until Filled Reporting ...

MTA Bus Company

SVP, Operations Support

New York, NY

TA, OA, MTA Bus Division/Unit: Operations Support Location: East New York Depot - 25 Jamaica Ave Hours: Managerial Compensation: $254,781 (ADC010 ) Deadline (If Applicable): Until Filled Reporting ...

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How much do mta bus jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for mta bus in the United States is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

Is it hard to get a job at the MTA?

Getting a bus driver or transit operator position at the MTA can be competitive, often requiring passing written exams, background checks, and physical assessments. Candidates typically need a valid driver's license and relevant experience or training, and the hiring process may involve multiple steps and interviews.

What are the key skills and qualifications needed to thrive as an MTA Bus Operator, and why are they important?

To thrive as an MTA Bus Operator, you need a valid commercial driver's license (CDL), a clean driving record, and knowledge of transit regulations and safety procedures. Familiarity with fare collection systems, GPS navigation, and radio communication equipment is typically required. Strong customer service skills, patience, and the ability to remain calm under pressure set outstanding operators apart. These skills ensure safe, timely transportation for passengers and contribute to a positive public transit experience.

What is the difference between Mta Bus vs Mta Subway Operator?

AspectMta BusMta Subway Operator
Required CredentialsCommercial driver's license (CDL), passenger endorsementCommercial driver's license (CDL), operator certification
Work EnvironmentBus routes on streets, urban and suburban areasSubway trains in underground and elevated tracks
Employer & Industry UsageNew York City Transit Authority, public transportationNew York City Transit Authority, public transportation

Both Mta Bus and Mta Subway Operators require a CDL and work for the NYC Transit Authority. Mta Bus drivers operate buses on city streets, while Mta Subway Operators run trains in underground and elevated tracks. The roles differ mainly in the vehicle type and environment but share similar certifications and employer industry.

What are MTA Bus Operators?

MTA Bus Operators are professional drivers employed by the Metropolitan Transportation Authority (MTA) to operate public buses throughout New York City and surrounding areas. They are responsible for safely transporting passengers along designated routes, adhering to schedules, collecting fares, and providing customer service. Operators must also ensure the safety and comfort of their passengers, follow traffic laws, and report any incidents or mechanical issues. The role requires a commercial driver’s license (CDL) and thorough knowledge of city routes and MTA procedures.

What are some common challenges faced by MTA Bus Operators, and how can new hires effectively manage them?

MTA Bus Operators often encounter challenges such as navigating heavy traffic, dealing with unexpected route changes, and managing interactions with passengers from diverse backgrounds. New hires can effectively manage these challenges by becoming thoroughly familiar with their assigned routes, maintaining clear and calm communication, and utilizing customer service training provided by the MTA. Support is available through experienced colleagues and supervisors, and ongoing training helps operators stay prepared for various situations. Adapting to shift work and maintaining punctuality are also key to success in this role.

What is top pay for MTA bus drivers?

The top pay for MTA bus drivers typically ranges from $25 to $30 per hour, depending on experience, seniority, and union agreements. Many drivers also receive benefits such as health insurance and pension plans, with pay increases based on years of service and certifications. Exact figures can vary by location and contract updates.

How much do NYC MTA bus operators make?

NYC MTA bus operators typically earn an annual salary ranging from $45,000 to $70,000, depending on experience, seniority, and overtime hours. They are usually required to have a commercial driver's license (CDL) and complete specialized training before starting the job.
More about MTA Bus jobs
What cities are hiring for Mta Bus jobs? Cities with the most Mta Bus job openings:
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MTA Bus jobs near you
Infographic showing various Mta Bus job openings in the United States as of June 2026, with employment types broken down into 1% Full Time, and 99% Part Time. Highlights an 83% Physical, 11% Hybrid, and 6% Remote job distribution, with an average salary of $43,812 per year, or $21.1 per hour.

SVP, Operations Support

MTA Bus Company

Brooklyn, NY

$254K/yr

Full-time

Posted 27 days ago

Job description

JOB INFORMATION
Title: SVP Operations Support  
Department: Regional Bus Company  
Authority: TA, OA, MTA Bus 
Division/Unit: Operations Support 
Location: East New York Depot – 25 Jamaica Ave  
Hours: Managerial  
Compensation: 
$254,781 (ADC010 ) 
Deadline (If Applicable):  
Until Filled
Reporting Manager (If Applicable):  
EVP, Department of Buses/MTA Bus Company 
  
POSITION SUMMARY
The Senior Vice President of Operations Support serves as a key executive leader responsible for providing strategic direction, operational oversight, and enterprise-wide governance across all operational support functions for the Department of Buses and MTA Bus. Supporting a workforce of more than 18,000 employees and overseeing an annual operating budget exceeding $2 billion, this role drives operational excellence, financial stewardship, safety leadership, workforce readiness, and organizational modernization across the bus system.  
The SVP is responsible for aligning critical operational support functions—including safety management, training and workforce development, environmental compliance, material management, procurement support, performance analytics, business process improvement, and financial planning, with agency priorities and long-term strategic objectives. This executive ensures consistency, accountability, regulatory compliance, and operational effectiveness across all support divisions.  
The ideal candidate is a transformational and forward-thinking executive with demonstrated success leading large-scale operational organizations within highly regulated, unionized, and complex environments. The role requires a strategic leader capable of integrating cross-functional operations, advancing modernization initiatives, leveraging data-driven decision-making, and fostering a culture centered on safety, accountability, innovation, and continuous improvement.  
The SVP represents Operations Support at the executive level and partners closely with senior leadership to influence agency-wide priorities, strengthen operational performance, support sustainable transit operations, and ensure the safe, reliable, and cost-effective delivery of bus service throughout New York City.
RESPONSABILITIES  
  • Provide executive leadership and strategic direction for all operational support functions across the Department of Buses and MTA Bus. 
  • Establish enterprise-wide priorities, governance standards, and performance expectations that align with organizational goals and operational objectives. 
  • Lead cross-functional coordination efforts to improve operational effectiveness, service reliability, workforce readiness, and organizational accountability.
  • Represent Operations Support in executive-level discussions, strategic initiatives, and agency-wide decision-making processes.
  • Oversee all safety programs, accident investigations, operator qualification standards, and regulatory compliance initiatives to ensure adherence with federal, state, and local requirements.
  • Direct the development and implementation of comprehensive safety strategies, hazard prevention programs, and environmental compliance initiatives designed to protect employees, customers, infrastructure, and agency assets. 
  • Establish and uphold enterprise standards for workforce training, operator certification, licensing compliance, and personnel development. 
  • Ensure effective delivery of training programs supporting both current operations and emerging technologies, including zero-emissions fleet initiatives, e-mirror systems, and future transportation technologies. 
  • Promote a proactive safety culture focused on risk mitigation, continuous improvement, accountability, and operational resilience. 
  • Provide executive oversight and financial stewardship for an annual operating budget exceeding $2 billion. 
  • Direct enterprise-wide material management operations, including inventory control, parts provisioning, cataloging, warehousing, inspections, and contract administration. 
  • Ensure strong fiscal discipline, transparency, accountability, and operational efficiency across procurement support and material control programs. 
  • Oversee supplier performance, contract compliance, lifecycle support planning, and standardized material governance practices to support operational continuity and cost-effective service delivery. 
  • Establish measurable performance metrics, reporting structures, and governance frameworks across all operational support functions. 
  • Lead the strategic direction of enterprise data governance, business intelligence, operational analytics, and system modernization initiatives. 
  • Ensure performance management systems, maintenance platforms, analytics tools, and asset management technologies support informed executive decision-making and long-term operational improvement. 
  • Drive modernization and technology integration efforts that strengthen operational performance, improve efficiency, and support a “Buses as a Business” culture. 
  • Coordinate cross-functional efforts to integrate, analyze, and leverage data from multiple operational systems to proactively identify trends, risks, and performance opportunities. 
  • Promote enterprise standards for data integrity, reporting consistency, system optimization, and cross-departmental collaboration. 
  • Lead, mentor, and develop senior leadership teams across multiple operational support disciplines. 
  • Foster a high-performance culture centered on accountability, collaboration, innovation, and continuous improvement. 
  • Drive organizational transformation initiatives, process improvements, and operational modernization efforts across the bus system. 
  • Partner with labor relations, operations leadership, and key stakeholders to successfully implement strategic initiatives within a highly unionized environment.
EDUCATION AND EXPERIENCE:  
Baccalaureate Degree in Business Administration, Public Administration or a satisfactory equivalent  
Twelve (12) years of related experience, including a minimum of eight (8) years of managerial/ supervisory experience.  
   
SKILLS  
  • Extensive executive leadership experience overseeing large-scale operational support functions within transportation, transit, logistics, public sector, or similarly complex operational environments. 
  • Strong expertise in financial management, budgeting, operational analysis, forecasting, and long-range strategic planning. 
  • Deep operational knowledge across safety management, workforce training, environmental compliance, material management, procurement support, labor relations, and performance analytics. 
  • Proven experience leading enterprise-wide modernization initiatives, technology integration efforts, and operational transformation programs. 
  • Demonstrated success managing large operational budgets, complex organizational structures, and cross-functional teams in highly regulated environments. 
  • Strong understanding of safety management systems, regulatory compliance requirements, risk mitigation strategies, and operational governance. 
  • Experience deploying and managing enterprise-scale software systems, analytics platforms, maintenance systems, and business intelligence tools. 
  • Exceptional leadership, communication, stakeholder management, and executive presentation skills. 
  • Ability to influence senior leadership, build cross-functional partnerships, and drive organizational alignment across multiple business units. 
  • Strong strategic judgment, problem-solving capability, and decision-making skills in fast-paced, operationally sensitive environments. 
  • Experience working within unionized organizations and navigating complex labor-management environments preferred. 
  • Thorough understanding of Department of Buses and New York City Transit policies, procedures, operational standards, and regulatory requirements preferred. 
  • Proven ability to build, lead, and sustain high-performing, accountable, and service-oriented teams. 
  
SELECTION METHOD  
Based on evaluation of education, skills, experience, interview, and written assessment. 
All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal. 
  
OTHER INFORMATION  
  • Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all  employees who hold a policymaking position must file an Annual Statement of Financial  Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
  • To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. 
EQUAL EMPLOYMENT OPPORTUNITY  
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. 
  

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