Loyalty Program Manager Jobs in Washington, DC (NOW HIRING)

POSITION SUMMARY
As the Manager of Loyalty Accounting and Reporting, you'll play a pivotal role in ensuring the financial health and stability of our Bonvoy loyalty program. Your expertise will drive the achievement of our program's financial objectives. The position reports to the Senior Manager, Loyalty Accounting & Reporting and will engage with cross-functional partners, including the Finance Business Partners for the Customer, Revenue, Technology and Luxury team (CRTL controllership), Financial Reporting & Analysis, Financial Contract Compliance, and the Accounting Policy Group.
The Manager will serve as a subject matter expert on financial/accounting matters related to the Bonvoy program and will oversee a wide spectrum of financial reporting activities, providing critical insights to support strategic decisions. This role will calculate, record, and accurately report the program's revenues and expenses in accordance with GAAP. The Manager will contribute to the monthly close and forecast of GAAP financial statements which includes the Revenue Recognition model, financial statement generation and analysis, the Budget and annual Long Range Plan forecast. He/She will support multiple audits including SOX compliance and the MI corporate audit. This role will facilitate the maintenance, execution, and documentation of key controls related to loyalty financial reporting.
In support of overall department objectives, this role will assist in the enhancement of systems and processes that support key objectives to achieve the goals of the program for Marriott and add value. The Manager will have a track record of success in financial reporting and accounting, will have a strong acumen for dissecting complex financial data and a collaborative style while working with the manager and cross-functional leaders.
EXPECTED CONTRIBUTIONS
• Complete portions of the Revenue Recognition model and quarterly close process to calculate Bonvoy Revenue and Expense for company financial statements, record revenue and expense to the ledger, and provide variance analysis and reporting to business partners for the Loyalty program.
• Assist in enhancing the Loyalty reporting analysis model in Workiva for efficiency and accuracy.
• Support the integrity and accuracy of data and reports produced, through the systemic monitoring of key performance measures and the auditing of key reports. Identify unusual financial and process performance trends and investigate and resolve any problems and/or inconsistencies as appropriate.
• Serve as a subject matter expert on accounting matters related to the Loyalty program, including having a strong working knowledge of the Bonvoy program structure and an ability to identify the accounting implications and impact to Marriott financial statements resulting from program changes and trends.
• Perform ad-hoc financial analysis as required by FBP-CO leadership, or other key stakeholders in response to requests to evaluate accounting changes, proposed program enhancements, tax matters or other areas of concern.
• Contribute to the quarterly Financial Reporting Package, providing management and external auditors with actual results compared to various measures such as prior years, budget, and prior forecast. Provide meaningful analysis and assurance that balances are reported according to GAAP.
• Reconcile and ensure accuracy of account balances to support the Company's quarterly Account Reconciliation policy (MIP-66).
• Maintain effective internal control processes for the reporting of the Bonvoy program on MI Financial Statements and proactively identify and address financial statement risks.
• Prepare and/or present financial updates as required for Marriott financial reporting and planning processes.
• Establish and maintain strong, collaborative relationships with program team and other key stakeholders to understand the business, ensure timely exchange of actionable financial information and customer satisfaction.
• Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.
• Perform other duties as assigned to meet business needs.
CANDIDATE PROFILE
KEY TALENTS AND EXPERIENCE
• Minimum 5 years of accounting and/or finance experience in a global organization with increasing responsibility including complex accounting, data analysis, process management and financial modeling.
• Knowledge and experience with financial management tools (particularly Excel, Peoplesoft, and SmartView), methodologies, governance frameworks and processes; ability to drive process improvements and implement best practices.
• Excellent modeling skills, including the ability to design and develop complex revenue recognition calculations with strong controls and flexibility for an expanding business.
• Experience in Marriott business, processes, and systems preferred. Knowledge of Marriott specific accounting and finance processes and reporting systems a plus.
• Strong data analytics skills; Tableau and/or Power BI experience preferred.
• Strong knowledge of generally accepted accounting principles, policies, and controls.
• History of consistently delivering business results.
• Strong interpersonal skills. Ability to work effectively individually and in a team environment. Demonstrated customer service orientation.
• Strong quantitative and qualitative analysis skills; ability to take large volumes of complex information and present it in a clear and concise manner; uses data and a cogent problem-solving methodology in decision making and impact assessment.
• Able to consistently make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness; escalates issues as appropriate.
• Develops and maintains effective relationships with a broad group of stakeholders to foster trust and influence key decisions.
• Strong communication skills - creates an atmosphere in which timely information flows smoothly through the organization.
• Ability to help demonstrate organizational vision and motivate others to achieve desired results.
• Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
• Delivers results under difficult conditions and demonstrates balanced judgment under pressure. Ability to assess, plan and prioritize to complete projects at high quality levels; ability to work both independently and as part of a team.
• Steps forward to address difficult issues; facilitates a constructive approach to dealing with conflict; guides others toward the accomplishment of identified, meaningful goals.
• Active learner -- able to enhance personal, professional, and business growth through new knowledge and experiences; pushes the organization to learn from other industries' standards and practices.
EDUCATION AND PROFESSIONAL CERTIFICATION
• Baccalaureate degree in Accounting (preferred) or Finance.
• CPA strongly preferred
LOCATION
• This position will be based at MI Corporate Headquarters.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.