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Loyalty Program Manager Jobs in Lodi, NJ (NOW HIRING)

Bloomingdale's

Director, Loyalty

Long Island City, NY · On-site

$136K - $227K/yr

Set the requirements that connect loyalty data into CRM, paid media, and clienteling so program membership informs every customer touchpoint. * Establish the operating standards, reporting, and ...

Bloomingdale's

Director, Loyalty

Long Island City, NY

$136K - $227K/yr

Set the requirements that connect loyalty data into CRM, paid media, and clienteling so program membership informs every customer touchpoint. * Establish the operating standards, reporting, and ...

Bloomingdale's

Director, Loyalty

Long Island City, NY · On-site

Set the requirements that connect loyalty data into CRM, paid media, and clienteling so program membership informs every customer touchpoint. * Establish the operating standards, reporting, and ...

Applied Labs

Director, Loyalty

Manhattan, NY · On-site

$150 - $190/hr

Set the requirements that connect loyalty data into CRM, paid media, and clienteling so program membership informs every customer touchpoint. * Establish the operating standards, reporting, and ...

Compass

Senior Technical Program Manager II

New York, NY · On-site

$128K - $193K/yr

This work directly drives agent efficiency and deeper client loyalty, ultimately leading to ... Manage the full life cycle of key programs including coordination of detailed functional plans ...

Michael Kors

Specialist, CRM & Loyalty

New York, NY · Hybrid

This role sits within the Global CRM team which oversees database growth, customer segmentation, the KorsVIP loyalty program and the instore clienteling app. The ideal candidate will have a strong ...

Compass

Senior Technical Program Manager II

New York, NY · On-site

$128K - $193K/yr

This work directly drives agent efficiency and deeper client loyalty, ultimately leading to ... Manage the full life cycle of key programs including coordination of detailed functional plans ...

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All JobsLoyalty Program JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Lodi, NJ

Loyalty Program Manager information

See Lodi, NJ salary details

$41.9K

$116.9K

$170.8K

How much do loyalty program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for loyalty program manager in Lodi, NJ is $116,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $144,100.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Which brands have the best loyalty programs?

Loyalty Program Managers evaluate brands with strong loyalty programs such as Starbucks, Amazon Prime, and Sephora, which offer extensive rewards, personalized experiences, and easy-to-use digital platforms. These programs often feature tiered rewards, mobile app integration, and data analytics to enhance customer retention. Skills in data analysis, customer engagement, and program design are essential for success in managing such programs.

What cities near Lodi, NJ are hiring for Loyalty Program Manager jobs?

Cities near Lodi, NJ with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Lodi, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $116,899 per year, or $56.2 per hour.

Manager, Loyalty and Personalized Offers

Macy's

Manhattan, NY • On-site

$81K - $135K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 863 frontline employees who took The Breakroom Quiz

8th of 21 rated department stores

Job description


Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Loyalty & Personalized Offers supports the execution of Macy's external loyalty partnership strategy and manages internal stakeholder relationships to drive member engagement through targeted lifecycle offers. This role requires expertise in campaign management, omnichannel marketing, and partnership development and is ideal for a marketing professional who thrives in a high-performance, results-driven retail environment. The Manager collaborates closely with internal and external marketing partners to develop and execute strategies that enhance loyalty program value, strengthen customer engagement, and support business objectives.
What You Will Do
  • Partner with the Sr. Manager, Loyalty Offers to shape Macy's loyalty partnership strategy, including program objectives, go-to-market plans, and the technology and communication roadmap.
  • Lead the end-to-end management of key loyalty partnerships by identifying opportunities that enhance customer value, optimizing partnership assets, executing activation plans, and managing day-to-day partner relationships.
  • Develop and launch strategic loyalty offers in collaboration with Marketing Effectiveness, Analytics, and Merchandise Marketing partners.
  • Design and execute test-and-learn strategies to drive innovation, evaluate performance against key loyalty KPIs, increase customer lifetime value, and optimize offer timing and cadence.
  • Influence cross-functional partners to develop and expand credit and loyalty promotions and programs while ensuring strategic alignment, mutual business value, brand compliance, and marketing effectiveness.
  • Manage and enhance the omnichannel customer experience related to loyalty partnerships and offers, including the supporting roadmap.
  • Analyze partnership and offer performance and communicate results, insights, and recommendations to key stakeholders.
  • Monitor competitive loyalty programs and market activity to inform strategy and ensure an effective competitive response.
  • Maintain regular, dependable attendance and punctuality.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need
Loyalty & Lifecycle Marketing: Expertise in developing and executing loyalty, retention, and customer engagement strategies that drive member growth and lifetime value.
Partnership Management: Ability to identify, develop, and manage strategic partnerships that enhance customer value and support business objectives.
Campaign Management: Strong experience leading omnichannel marketing campaigns from strategy and offer development through execution and optimization.
Strategic Thinking & Innovation: Ability to develop go-to-market strategies, roadmap initiatives, and test-and-learn programs that drive business results and continuous improvement.
Data Analysis & Performance Measurement: Strong analytical skills with the ability to measure campaign effectiveness, interpret performance data, and deliver actionable insights.
Cross-Functional Collaboration: Proven ability to influence and align stakeholders across Marketing, Analytics, Merchandising, Technology, and external partners to achieve shared goals.
Communication & Relationship Building: Excellent verbal, written, and interpersonal skills with the ability to build strong relationships and effectively communicate strategies, results, and recommendations.
Customer-Centric Marketing: Strong understanding of personalization, customer experience, and omnichannel engagement strategies that strengthen loyalty and brand affinity.
Who You Are
  • Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of related experience.
  • This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
  • Able to work a flexible schedule based on department and company needs.

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

What Macy's employees say

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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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