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Loyalty Program Manager Jobs in Pennsylvania (NOW HIRING)

FORT Robotics

Technical Program Manager

Philadelphia, PA

$130K - $168K/yr

Deliver a Customer Experience Worthy of Loyalty: Understand that every program outcome has a ... Proven experience managing complex, cross-functional programs in robotics, autonomy, industrial ...

FORT Robotics

Technical Program Manager

Philadelphia, PA · On-site

$130K - $168K/yr

Deliver a Customer Experience Worthy of Loyalty: Understand that every program outcome has a ... Proven experience managing complex, cross-functional programs in robotics, autonomy, industrial ...

FORT Robotics

Technical Program Manager

Philadelphia, PA

$130K - $168K/yr

Deliver a Customer Experience Worthy of Loyalty: Understand that every program outcome has a ... Proven experience managing complex, cross-functional programs in robotics, autonomy, industrial ...

Snipes

Director, Loyalty & CRM

Bensalem, PA · On-site

  • Medical

  • Retirement

  • PTO

Through our community program "SNIPES serves" and its localized approach we support the needs of ... Lead the Lifecycle Marketing Manager and team to deliver multi-channel campaigns across email, SMS ...

Snipes

Director, Loyalty & CRM

Bensalem, PA · On-site

  • Medical

  • Retirement

  • PTO

Through our community program "SNIPES serves" and its localized approach we support the needs of ... Lead the Lifecycle Marketing Manager and team to deliver multi-channel campaigns across email, SMS ...

Foot Locker

Accounting Manager (Hybrid)

Camp Hill, PA · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide accounting, analytical insights, and reporting to FSC management, Loyalty Program leadership team, as well as internal and external teams. * Partner closely with Data team to build and ...

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Loyalty Program Manager information

See Pennsylvania salary details

$38.6K

$107.7K

$157.4K

How much do loyalty program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for loyalty program manager in Pennsylvania is $107,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $132,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What is the role of a loyalty program manager?

A loyalty program manager oversees the design, implementation, and management of customer loyalty programs to increase engagement and retention. They analyze customer data, develop strategies to reward repeat business, and collaborate with marketing and sales teams to ensure program effectiveness. Strong analytical skills and familiarity with CRM tools are essential for success in this role.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are the most commonly searched types of Loyalty Program jobs in Pennsylvania?

The most popular types of Loyalty Program jobs in Pennsylvania are:

What are popular job titles related to Loyalty Program Manager jobs in Pennsylvania?

For Loyalty Program Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Loyalty Program Manager jobs in Pennsylvania look for?

The top searched job categories for Loyalty Program Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Loyalty Program Manager jobs?

Cities in Pennsylvania with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $107,718 per year, or $51.8 per hour.

Technical Program Manager

FORT Robotics

Philadelphia, PA

$130K - $168K/yr

Full-time

Posted 29 days ago

Job description

Must be based in Philadelphia or willing to relocate. 

We are looking for a Technical Program Manager to drive execution across our product and engineering organizations. Reporting to the Director of Technical Program Management, you will own the end-to-end delivery of cross-functional initiatives: keeping programs and projects on track, risks visible, and teams aligned.

This is a high-impact individual contributor role at the intersection of Product and Engineering; perfect for someone who thrives in complexity, moves fast without losing rigor, and knows how to hold a program together across multiple teams. You will be a trusted partner to engineering leads and product managers, ensuring the right things get built the right way.

Key Responsibilities

  • Own the planning, execution, and delivery of assigned cross-functional programs through the entire lifecycle. 
  • Build and maintain project and program roadmaps that give stakeholders clear visibility into priorities, dependencies, milestones, and risks.
  • Drive alignment across Product, Engineering, Operations, and Sales through structured planning cycles, reviews, and release coordination.
  • Apply and contribute to FORT's program management processes and tooling: keeping things lean, repeatable, and audit-ready.
  • Identify and proactively resolve blockers, dependencies, and resource constraints before they become delivery risks.
  • Partner with engineering leads and product managers to ensure customer commitments are scoped, tracked, and met.
  • Provide timely, accurate program status updates to teams, stakeholders, and leadership to enable faster, better-informed decisions.
  • Champion a culture of ownership, clarity, and continuous improvement within the programs you run.

Cultural Expectations

  • Accomplish the Impossible: Set ambitious delivery goals and create the structures that help teams achieve them even when the path isn't obvious.
  • Own Your Priorities: Take accountability for program outcomes end-to-end, not just process compliance.
  • Build Together: Earn trust across Product, Engineering, Sales, and Operations and help those teams work as one.
  • Think Out Loud: Create visibility, communicate risks early, and make it safe for teams to surface problems before they become crises.
  • Deliver a Customer Experience Worthy of Loyalty: Understand that every program outcome has a customer on the other end and that our reputation for delivery is a competitive advantage.

Qualifications

  • 4 - 7 years of experience in product, program, or project management, ideally in a fast-moving hardware and/or software product environment.
  • Proven experience managing complex, cross-functional programs in robotics, autonomy, industrial tech, or similar environments strongly preferred.
  • Familiarity with both Agile and stage-gate delivery methodologies, and the judgment to apply the right one in the right context.
  • Strong communicator able to translate technical complexity into clear, actionable stakeholder updates and hold teams accountable with clarity and respect.
  • Comfortable operating in a high-growth environment where priorities shift quickly, and ambiguity is the norm, not the exception.
  • Familiarity with safety-critical or regulated product development environments is a plus.

Preferred

  • Experience with tools such as Jira, Confluence, monday.com, or similar program management platforms.
  • Background working in a company scaling through internal growth and/or acquisitions, with awareness of process maturity and documentation standards.
  • PMP or equivalent certification is a plus, but not required.

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