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Loyalty Program Manager Jobs in Hawaii (NOW HIRING)

Times Supermarket

Loyalty Program Specialist

Honolulu, HI · On-site

$50K/yr

Sales Promotion Div. Mgr. Work Schedule: As Per Employee Handbook Starting Rate of Pay: $50,000/yr POSITION OVERVIEW: The Loyalty Program Specialist is responsible for the daily operation, execution ...

First Hawaiian, Inc.

Cards Product Manager

Honolulu, HI · On-site

$75K - $115K/yr

Five (5) years of progressively responsible professional level experience in product management, financial services, payments, card programs, loyalty/rewards, marketing, or related fields inclusive ...

GameStop

Store Manager (Store 1333)

Kaneohe, HI · On-site

$22 - $30/hr

The Store Manager is responsible for all facets of store operations and directly influences the ... Rewards guest loyalty program. * Recruit, interview, hire, assess, develop, and retain high ...

GameStop Inc

Store Manager (Store 1333)

Kaneohe, HI · On-site

The Store Manager is responsible for all facets of store operations and directly influences the ... Rewards guest loyalty program. * Recruit, interview, hire, assess, develop, and retain high ...

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All JobsLoyalty Program JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Hawaii

Loyalty Program Manager information

See Hawaii salary details

$40K

$111.6K

$163.1K

How much do loyalty program manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for loyalty program manager in Hawaii is $111,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $137,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What is the role of a loyalty program manager?

A loyalty program manager oversees the design, implementation, and management of customer loyalty programs to increase engagement and retention. They analyze customer data, develop strategies to reward repeat business, and collaborate with marketing and sales teams to ensure program effectiveness. Strong analytical skills and familiarity with CRM tools are essential for success in this role.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are the most commonly searched types of Loyalty Program jobs in Hawaii? The most popular types of Loyalty Program jobs in Hawaii are:
What job categories do people searching Loyalty Program Manager jobs in Hawaii look for? The top searched job categories for Loyalty Program Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Loyalty Program Manager jobs? Cities in Hawaii with the most Loyalty Program Manager job openings:
Loyalty Program Manager jobs near you

Loyalty Program Specialist

Times Supermarket

Honolulu, HI • On-site

$50K/yr

Full-time

Medical

Posted 14 days ago

Job description

Loyalty Program Specialist
Department: Sales Promotion Division
Job Status: Full Time
FLSA Status: Exempt
Reports to: Sales Promotion Div. Mgr.
Work Schedule: As Per Employee Handbook
Starting Rate of Pay: $50,000/yr
POSITION OVERVIEW:
The Loyalty Program Specialist is responsible for the daily operation, execution, and support of PPRM Hawaii's customer rewards program. This role ensures offers are accurately configured and tested in the POS and loyalty systems, supports internal teams and vendors, and provides excellent customer service related to loyalty issues.
This position partners closely with Merchandising, Marketing, IT, Store Operations, and Executive Leadership to build and maintain a robust set of promotional offers that support the company's customer loyalty program. Success in this role requires strong analytical, technical, and problem-solving skills, along with the ability to work collaboratively across departments.
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
• Manage and maintain promotional offers in PPRM Hawaii's POS and loyalty systems (NCR Encor and Loyalty Pro)
• Test and validate loyalty offers to ensure accuracy and functionality
• Develop and document standardized procedures for loyalty program operations
• Analyze the performance and compliance of loyalty offers and promotions
• Troubleshoot technical and operational issues related to loyalty program execution
• Serve as a primary liaison between the loyalty program and internal teams, including Merchandising, Marketing, IT, Store Operations, and Executive Leadership
• Collaborate with marketing to create and provide single-use coupons and promotional codes for marketing materials
• Maintain positive relationships with loyalty program vendors and partners
• Provide direct customer support by resolving loyalty-related inquiries via phone and email, including points adjustments and account troubleshooting
• Build and maintain advanced Excel skills for analysis, reporting, and data management
• Occasional after-hours support as required to correct any promotional issues that may occur at retail locations
• Other related duties as required
Education:
Bachelor's degree in Marketing, Business, Information Systems, or a related field preferred. Relevant experience may be considered in place of formal education.
Experience:
  • 2-4 years of relevant experience in retail, marketing operations, customer loyalty programs, or POS system management
  • Experience working with POS or customer loyalty systems (e.g., NCR Encor, NCR LoyaltyPro) is highly preferred

• Experience in a cross-functional role, collaborating with departments such as Marketing, IT, Merchandising, or Operations
• Prior experience in customer service or support roles is a plus, especially handling account or technical issues
• Familiarity with offer setup, promotions, or digital campaign execution in a retail or e-commerce environment is beneficial
Certifications:
Retail Management Certificate is a plus but not required.
Physical Requirements:
Light physical activities and efforts required working in an office environment.
Knowledge, Skills and Abilities (KSA's):
Technical:
  • Ability to work with computers using the Windows operating system and browser-based applications
  • Strong Excel skills with experience using advanced formulas, data analysis, or reporting tools
  • Experience with Point-of-Sale (POS) systems a plus
  • Proficient in troubleshooting and analyzing workflows
  • Skilled in independently prioritizing, planning, coordinating, organizing, and monitoring multiple promotion configurations simultaneously and quickly adapting to changes in time frames.

Communication:
  • Proficient in the English language with the ability to effectively convey and understand information verbally and in written format.
  • Ability to interface with all company levels through active listening, comprehending questions, and providing answers.

Interpersonal Relationships:
  • Ability to interface with management, customers, and company personnel regularly, to obtain or provide information.
  • Has the propensity to project a positive attitude and look for solutions to problems.
  • Ability to collaborate through teamwork and share ideas to work towards a common goal.
  • Self-motivated team player.
  • Well organized, good communication, and reporting skills.

Decision Making:
  • Ability to manage time and adhere to deadlines.
  • Knowledge of processes necessary to make an informed decision.
  • Ability to work on own initiative when minimum supervision is provided.

This position description is not a written or implied contract. It may require employees to perform other duties as circumstances of its business, competitive considerations, or the work environment change. The job duties, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks an employee may perform. It is understood that the employee will be responsible for adhering to the company policies, procedures, and standards outlined here and in the employee handbook. The Employer reserves the right to revise this job description or add an addendum at any time.

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