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Loyalty Lead Jobs (NOW HIRING)

KOHLS

Regional Loyalty Lead - Ohio

Columbus, OH · On-site

About the Role As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will ...

Kohl's

Regional Loyalty Lead - Ohio

New Albany, IN · On-site

Role Specific Information About the Role As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and ...

Flight Centre Travel Group (usa) Inc

Data & Insights Lead - Loyalty- South Bank, QLD Apply now Refer a friend Job no: 531885 Brand: Finance, Procurement, Legal, Privacy, Property Work type: Full time Location: Queensland Categories:

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Loyalty Lead information

See salary details

$30K

$156.3K

$206K

How much do loyalty lead jobs pay per year?

As of Aug 5, 2026, the average yearly pay for loyalty lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Loyalty Lead vs Loyalty Manager?

AspectLoyalty LeadLoyalty Manager
Required CredentialsBachelor's degree, experience in loyalty programsBachelor's degree, experience in customer loyalty or marketing
Work EnvironmentCross-functional teams, strategic planningTeam management, client interaction
Industry UsageRetail, hospitality, financeRetail, hospitality, finance
Common Search IntentStrategy development, program oversightProgram execution, team leadership

The Loyalty Lead typically focuses on developing and overseeing loyalty strategies across teams, while the Loyalty Manager handles day-to-day program management and team supervision. Both roles require similar credentials and are used in comparable industries, but their responsibilities differ in scope and focus.

What is a loyalty lead?

Loyalty Leads are professionals responsible for designing, implementing, and managing customer loyalty programs within a business. They analyze customer data to develop strategies that increase customer retention, engagement, and lifetime value. Loyalty Leads often collaborate with marketing, sales, and product teams to ensure the success of loyalty initiatives. Their role also involves monitoring program performance and making data-driven adjustments to optimize results.

What are some common challenges faced by a loyalty lead when implementing new customer loyalty programs?

A Loyalty Lead often encounters challenges such as aligning program incentives with customer expectations, integrating new systems with existing technology, and ensuring seamless communication across marketing, sales, and customer service teams. Balancing the needs of diverse customer segments while maintaining program profitability can also be complex. Additionally, measuring the effectiveness of loyalty initiatives and adapting strategies in response to data insights requires collaboration, adaptability, and strong project management skills.

What are the key skills and qualifications needed to thrive as a loyalty lead?

To thrive as a Loyalty Lead, you need strong experience in customer relationship management, data analysis, and marketing strategy, typically supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms (such as Salesforce), loyalty program management software, and data analytics tools is essential. Exceptional communication, creativity, and leadership skills help drive customer engagement and foster team collaboration. These skills and qualities are crucial for developing effective loyalty initiatives that enhance customer retention and support business growth.
More about Loyalty Lead jobs
What job categories do people searching Loyalty Lead jobs look for? The top searched job categories for Loyalty Lead jobs are:
Loyalty Lead jobs near you
Infographic showing various Loyalty Lead job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Regional Loyalty Lead - Ohio

KOHLS

Columbus, OH • On-site

Other

Posted 6 days ago

Kohl's rating

5.7

Company rating: 5.7 out of 10

Based on 1,460 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

About the Role

As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.

What You’ll Do

  • Routinely visit stores within designated markets to host a variety of in-store training and conduct observations

  • Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors

  • Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory

  • Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers

  • Develop New Hire training plans within stores to ensure a Culture of Credit from day one

  • Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources

  • Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement

  • Utilize associate performance reports to provide consistent associate recognition

  • Communicate reporting and engagement opportunities to TLMs

  • Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices

  • Actively drive and support credit performance in stores during key timeframes

  • Additional task may be assigned

What Skills You Have

Required

  • Retail store management experience, with a demonstrated track record of delivering results and building strong teams

  • Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity

  • Ability to collaborate and work cross-functionally

  • Strong customer focus and customer-centric mindset

  • Proactive, self-starter who can work well both independently and as part of a team

Preferred

  • 3+ years related experience

  • College degree

  • Retail experience

 Special Requirements

  • Remote location, you will need to be self-guided and results-focused

  • 75% travel within designated territory

What Kohl's employees say

Pay

Benefits

Hours and flexibility

Workplace

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