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Lowes Call Center Jobs (NOW HIRING)

... the Bulk Distribution Center. The Supervisor is the primary point of contact for BDC/Lowe's ... Hold bi-weekly inventory call with BDC Operations Managers. • Facilitate weekly calls with 3PL ...

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Lowes Call Center information

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How much do lowes call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for lowes call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Lowes call center?

A Lowe's Call Center job involves assisting customers over the phone with inquiries about products, orders, services, and store policies. Representatives help resolve issues, process orders, and provide support for online or in-store shopping experiences. Strong communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Lowes call center position?

To thrive in a Lowes Call Center role, you need strong customer service skills, effective problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Excellent communication, patience, and the ability to stay calm under pressure are standout soft skills for this position. These qualities are essential for delivering a positive customer experience and efficiently resolving inquiries in a fast-paced call center environment.

What are the typical work shifts and team dynamics like in a Lowes call center position?

Lowe's Call Center associates generally work in shifts that may include mornings, evenings, weekends, or holidays to meet customer needs, offering some flexibility in work hours. Teams are usually structured with supportive supervisors and coworkers who collaborate to resolve customer issues and share best practices. You can expect a fast-paced, team-oriented environment where ongoing training and performance feedback are provided. Building strong relationships with colleagues is encouraged, and there are opportunities to advance into supervisory or specialized roles based on performance and experience.

More about Lowes Call Center jobs

What cities are hiring for Lowes Call Center jobs?

Cities with the most Lowes Call Center job openings:

What are the most commonly searched types of Lowes Call Center jobs?

The most popular types of Lowes Call Center jobs are:

What states have the most Lowes Call Center jobs?

States with the most job openings for Lowes Call Center jobs include:

Infographic showing various Lowes Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

FFC Operations Inbound-Outbound Supervisor

Lowe's

Frostproof, FL • On-site

Full-time

Re-posted 12 days ago


Lowe's rating

6.9

Company rating: 6.9 out of 10

Lowe's

Based on 5,272 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,624 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 90%

    90% say they get paid time off

    say they get paid time off

  • 82%

    82% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% say they have respectful managers

    say they have respectful managers

Featured by Lowe's, based on 5272 Breakroom Quiz responses from their frontline employees


Job description

Schedule

Monday- Thursday- 5:30am start

Essential Functions:
•Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
•Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
•Addresses safety issues or trends escalated from associates
•Determines the daily workload (production volume) for department as established by the facility
•Monitors the flow of inventory in the facility frequently throughout the day
•Expedites receiving, picking and shipping of priority product to internal and external customers
•Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause
•Train associates on equipment, documenting proficiency and directing resolution to equipment issues
•Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries
•Identifies and assists in implementing process improvements or new processes launched from SSC
•Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
•Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets
•Conducts shift briefing and prepares shift turnover documentation
•Communicates effectively with associates regarding business objectives or current issues
•Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
•Approves off standard hours for associates ensuring accurate accounting of performance for work team
•Sets goals and communicates clear expectations for associates providing timely and constructive feedback
•Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
•Works with associates to build a work environment of engagement and inclusion
•Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process
•Train new hires and existing employees on processes and procedures as applicable
•Discusses and resolves conflicts between associates
•Sponsors and leads associates through change
•Responds to incidents or injuries and ensures first aid response takes place as needed
•Collaborates with the other operational shifts to ensure consistent processes and expectations
Minimum Requirements:
•Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
•Basic math and reading comprehension skills
•Basic computer skills, including working knowledge of Microsoft Office
•Proven record of complying with safety requirements
•Experience building a culture of safety among subordinates and peers
Preferences:
•Leadership experience with direct report responsibility
•Experience mentoring and coaching others
•Experience monitoring the work of others to ensure quality
•Experience managing resources, time, and budgets
•Experience working with and communicating to leadership all levels of the organization
•Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
•Experience with software applications such as Microsoft Office and/or a Warehouse Management System
•Bi-lingual skills, if applicable to the facility 

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail and non-profits

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US