A Lost Baggage Specialist is responsible for assisting passengers in filing lost luggage reports, using baggage tracking systems to locate missing items, and coordinating with other airport departments or airlines for recovery and delivery. You may also handle phone and in-person inquiries, update affected travelers on the status of their baggage, and process necessary documentation for compensation or claims when required. The role often involves working in shifts, especially during peak travel periods, and requires strong organizational and interpersonal skills. Collaboration with colleagues in operations, security, and customer service is common to ensure each case is resolved efficiently and travelers’ experiences are positive.