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Loss Mitigation Jobs in Delaware (NOW HIRING)

Collabera

Collections Representative

Newark, DE · On-site

$16.50 - $21.50/hr

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. * Contacts delinquent, charged-off, or high-risk ...

City National Bank

VP POS Fraud Strategy

Newark, DE · On-site

$101K - $172K/yr

Lead and optimize POS fraud strategy and decisioning performance, owning the rules engine framework to drive fraud loss mitigation, approval rate optimization, and portfolio health while balancing ...

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Loss Mitigation information

See Delaware salary details

$16

$23

$33

How much do loss mitigation jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for loss mitigation in Delaware is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loss mitigation specialist?

To thrive as a Loss Mitigation Specialist, you need a solid understanding of mortgage servicing, foreclosure prevention, and relevant financial regulations, usually supported by experience in banking or real estate. Familiarity with loan servicing platforms, mortgage modification software, and regulatory compliance systems is typically required. Strong negotiation, problem-solving, and customer service skills enable effective communication with borrowers and stakeholders. These competencies are vital for minimizing financial losses, ensuring compliance, and helping clients retain their homes.

What are some common challenges faced by professionals in loss mitigation, and how can they be effectively managed?

Professionals in Loss Mitigation often encounter challenges such as negotiating with distressed borrowers, navigating complex regulatory requirements, and managing high caseloads while maintaining empathy and compliance. Developing strong communication skills and staying updated on changing mortgage guidelines are essential for success. Building collaborative relationships with underwriters, legal teams, and customer service representatives also helps address issues efficiently and ensures the best possible outcomes for both the borrower and the lender.

What is loss mitigation?

Loss mitigation refers to the process used by lenders to help borrowers avoid foreclosure by finding solutions to make mortgage payments more manageable. This can include options such as loan modification, repayment plans, forbearance, or short sales. The goal of loss mitigation is to minimize financial losses for both the lender and the borrower while keeping the homeowner in their property whenever possible. Lenders typically have dedicated loss mitigation departments that work directly with borrowers to assess their financial situation and recommend suitable options.

What does a loss mitigation do?

A loss mitigation specialist works with borrowers and lenders to develop strategies that prevent foreclosure or reduce financial losses. They review financial documents, negotiate repayment plans, and evaluate options such as loan modifications or forbearance to help borrowers stay in their homes or manage debt more effectively.

What is the difference between Loss Mitigation vs Loan Processor?

AspectLoss MitigationLoan Processor
CredentialsTypically requires knowledge of mortgage laws, negotiation skills, and sometimes certifications like NMLSRequires understanding of loan documentation, credit analysis, and often NMLS licensing
Work EnvironmentOften involves direct communication with borrowers, negotiations, and analyzing financial situationsPrimarily reviews and processes loan applications, verifying documents and data
Employer & Industry UsageUsed by mortgage lenders, banks, and servicing companies to help borrowers avoid foreclosureUsed by lenders, banks, and mortgage companies to process loan applications efficiently

While both roles involve mortgage industry knowledge and some overlapping skills, Loss Mitigation focuses on helping borrowers avoid foreclosure through negotiations and financial solutions. Loan Processors primarily handle the administrative side of loan approval, verifying documents and data to facilitate loan issuance.

What are the most commonly searched types of Loss Mitigation jobs in Delaware? The most popular types of Loss Mitigation jobs in Delaware are:
What are popular job titles related to Loss Mitigation jobs in Delaware? For Loss Mitigation jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Loss Mitigation jobs in Delaware look for? The top searched job categories for Loss Mitigation jobs in Delaware are:
Loss Mitigation jobs near you
Infographic showing various Loss Mitigation job openings in Delaware as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $49,465 per year, or $23.8 per hour.

Business Process Expert/ Principal Consultant | Onsite - Delaware

Photon

Wilmington, DE • On-site

Full-time

Re-posted 2 days ago

Job description


We are looking for a specialist who can help transform Credit Loss Mitigation operations by extracting and modernizing business decision logic currently embedded across multiple legacy applications. This role is not simply about migrating technology; it is about making business rules transparent, governable, testable, and adaptable through modern Business Rules Management Systems (BRMS) and workflow orchestration platforms.
The ideal candidate will combine expertise in decision management, business process redesign, workflow automation, and financial services operations to help establish a scalable rule-driven architecture that enables the business to understand, manage, and simulate policy changes without relying on application code modifications.
Key Responsibilities
  • Assess existing Credit Loss Mitigation applications and identify business rules embedded within application code, databases, integrations, and manual operational processes.

  • Create a comprehensive inventory of decision logic, eligibility criteria, exception handling, and policy enforcement rules currently distributed across multiple systems.

  • Design a target-state architecture leveraging Business Rules Management Systems (BRMS), Decision Model and Notation (DMN), and BPMN-based workflow orchestration.

  • Lead the extraction and migration of hard-coded business rules into configurable and centrally governed decision services.

  • Design business-friendly rule management capabilities that provide visibility into implemented policies and support controlled rule changes.

  • Develop BPMN workflows for key Credit Loss Mitigation processes including hardship assistance, payment arrangements, loan modifications, collections, delinquency management, and exception handling.

  • Enable business stakeholders to perform what-if analysis, policy simulations, and impact assessments without requiring application deployments.

  • Establish governance frameworks for business rules, including versioning, approval workflows, auditability, testing, and deployment controls.

  • Collaborate with business leaders, risk management teams, operations teams, compliance stakeholders, and engineering teams to validate decision models and process flows.

  • Define integration patterns between rule engines, workflow platforms, core servicing systems, customer communication channels, and enterprise data platforms.

  • Evaluate and recommend BRMS and workflow technologies, including Camunda and complementary decision management solutions.

  • Provide implementation roadmaps, migration strategies, and organizational change recommendations to support adoption of rule-driven operations.

Must-Have Skills
  • 8+ years of experience in business process transformation, decision management, workflow automation, or enterprise architecture roles.

  • Proven experience implementing Business Rules Management Systems (BRMS) or enterprise decision management platforms - such as Camunda, Workato, Drools or Pega Decisioning.

  • Strong understanding of BPMN 2.0 workflow modelling and process orchestration.

  • Experience extracting and rationalizing business rules from legacy applications.

  • Knowledge of Decision Model and Notation (DMN) and rule governance practices.

  • Experience designing configurable decision services and business-owned rule management capabilities.

  • Strong stakeholder facilitation skills with the ability to bridge business and technology teams.

  • Experience working within highly regulated environments such as banking, lending, insurance, or financial services.

  • Ability to communicate complex decision models and workflow concepts to non-technical business stakeholders.

Nice to Have
  • Experience with any of - Camunda, Drools, IBM ODM, Red Hat Decision Manager, FICO Blaze Advisor, or Pega Decisioning.

  • Background in Credit Loss Mitigation, Collections, Loan Servicing, Mortgage Servicing, Consumer Lending, or Risk Management.

  • Experience implementing DMN alongside BPMN workflow orchestration.

  • Knowledge of policy simulation, decision testing, and shadow-rule execution techniques.

  • Experience building rule governance frameworks for large-scale enterprise environments.

  • Familiarity with microservices architectures, event-driven systems, and API-based integration patterns.

  • Experience modernizing legacy decisioning platforms as part of digital transformation initiatives.

Expected Outcomes
  • Business rules are fully documented, discoverable, and no longer hidden within application code.

  • Credit Loss Mitigation policies can be modified through governed rule management processes rather than software releases.

  • Business stakeholders gain visibility into decision logic and can independently perform policy simulations and what-if analysis.

  • Workflow execution becomes standardized, auditable, and measurable through BPMN-based orchestration.

  • Rule governance, compliance, and operational transparency are significantly improved across the Credit Loss Mitigation ecosystem.

  • A scalable foundation is established for future decision automation and process optimization initiatives.

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