Loss Control Manager Jobs in Minnesota (NOW HIRING)

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Manager, Loss Control, to join our team!

The individual in this role will have the opportunity to lead loss control initiatives that contribute to the Group’s growth and profitability goals. This position balances people leadership with hands-on technical and consultative work, supporting agents, policyholders, underwriting, claims, and marketing partners, while promoting loss control services and cost-containment strategies.

What are the responsibilities and opportunities of this role?

• Selects, coaches, develops, mentors, and retains staff to ensure loss control best practices are in place and company, departmental, and individual goals are met.
• Leads the development, maintenance, and implementation of loss control guidelines, processes, priorities, procedures, and best practices that support profitable growth.
• Ensures alignment between team capabilities and service strategy needs while identifying skill gaps and building development plans in partnership with leadership.
• Effectively triages work to optimize utilization of loss control resources.
• Conducts loss control surveys, service visits, and risk assessments for complex, high-hazard, large-premium, or strategically important accounts.
• Provides loss control services for complex and large accounts, including the creation and implementation of mutually agreed-upon annual service plans.
• Evaluates risk operations, exposures, and controls to support underwriting decisions.
• Provides recommendations and resources that help reduce risk exposures and support company cost containment strategies.
• Identifies unsatisfactory or poorly performing risks and communicates findings to underwriting for next-step determination.
• Builds and maintains productive internal and external relationships by leveraging credibility, business insight, and effective communication.
• Partners with marketing, claims, and underwriting to support business growth and promote loss control services.
• Reviews and resolves service concerns and issues from policyholders and agents and escalates concerns when appropriate.
• Leads and participates in special projects and other duties as assigned.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, using the appropriate communication channel, and taking ownership to ensure resolution.

What are the must-have qualifications for a candidate?

• Prior supervisory or management experience with demonstrated ability to mentor, coach, direct, and develop employees.
• Valid and unrestricted driver’s license with an acceptable driving record that meets underwriting standards.
• Proven experience presenting technical training topics to large internal and external audiences in an understandable format.
• Demonstrated understanding and application of industry best practices and standards.
• Advanced knowledge of industry processes, hazards, and control methodologies.
• Demonstrated knowledge and application of DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principles.
• Working knowledge of business insurance and the independent agency environment.
• Demonstrated ability to develop and maintain strong relationships with internal and external customers and leaders.
• Proven research and investigative skills with the ability to analyze data and develop recommendations.
• Strong negotiation, conflict resolution, and influencing skills.
• Bachelor’s degree or equivalent combination of education and related business or technical work experience in insurance, occupational health, safety, or a related field.
• Current professional designation(s), such as Certified Safety Professional (CSP), Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU).

What will our ideal candidate have?

• Seven to nine years of multiline commercial loss control experience.
• Demonstrated success balancing people leadership responsibilities with direct customer-facing loss control consulting and fieldwork.
• Strong understanding of agency relationship management and business development strategies within the property-and-casualty insurance industry.

Compensation overview

The targeted hiring range for this role is $112,300 - $160,600, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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