Loop Check Coordinator Jobs (NOW HIRING)

Job Summary:
Loop is an AI-native company focused on transforming the global supply chain through its Logistics Data Platform. As a Senior Implementation Manager, you will lead complex enterprise implementations, ensuring clients derive value from Loop’s platform while mentoring junior team members.
Responsibilities:
• Own end-to-end project management for Loop’s largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success.
• Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop’s platform, and ensure the delivered solution precisely addresses client needs.
• Develop and execute comprehensive implementation plans with clear timelines, milestones, and deliverables—coordinating across engineering, operations, and client teams to ensure on-time delivery.
• Facilitate kick-off calls, weekly status meetings, executive check-ins, and milestone reviews—both virtually and on-site.
• Lead process mapping and workflow whiteboarding sessions; produce internal and client-facing documentation for workflows and SOPs.
• Drive change management conversations with clients, advising on business process transformation and best practices.
• Ensure clean handoffs to Customer Success, setting up accounts for long-term success and retention.
• Partner with Sales and Pre-Sales on scoping and technical discovery for strategic, complex deals—serving as an implementation SME during the sales cycle.
• Work directly with Loop’s Technical Architect to scope use cases for the product roadmap and advocate for client-driven product enhancements.
• Proactively identify and communicate implementation risks, escalation points, and opportunities to internal and external stakeholders.
• Collaborate with Operations to ensure configured products are appropriately supported for ongoing client servicing.
• Serve as a cross-functional escalation point for complex implementation issues, driving resolution with urgency and clarity.
• Mentor and support junior Implementation Managers—sharing domain knowledge, reviewing deliverables, and helping them navigate complex situations.
• Contribute to the development and continuous improvement of implementation playbooks, templates, and methodology standards.
• Help define and refine best practices for onboarding, configuration, and client communication across the team.
Qualifications:
Required:
• 5-8+ years of customer-facing experience in implementation, project/program management, or solutions delivery—preferably in supply chain, logistics, or B2B SaaS.
• Proven track record delivering complex, enterprise-scale implementations end-to-end with minimal oversight.
• Deep domain expertise in transportation, logistics, freight audit, or supply chain technology.
• Experience managing senior to executive-level stakeholders (Director through C-suite) throughout an implementation lifecycle.
• Highly autonomous—able to prioritize, problem-solve, and drive outcomes across multiple concurrent projects in a fast-paced environment.
• Strong analytical and data-driven mindset; able to translate implementation data and client outcomes into ROI narratives.
• Excellent written and verbal communication skills—executive-ready, clear, and concise.
• Demonstrated ability to lead process mapping and whiteboard complex operational workflows with clients and internal teams.
• Experience mentoring others or informally leading cross-functional project teams.
• Proficiency in project management tools (e.g., Monday.com, Linear, Jira, or similar).
Company:
Loop provides a platform that manages logistics and supply chain data through automation and analytics tools. Founded in 2021, the company is headquartered in Chicago, USA, with a team of 201-500 employees. The company is currently Growth Stage.