Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary ...
Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary ...
Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary ...
Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary ...
Logicworks information
What is Logicworks and what do they do?
Logicworks is a cloud consulting and managed services company that specializes in helping businesses design, build, migrate, and manage secure cloud environments, primarily on AWS and Azure. They provide services such as cloud migration, security and compliance management, and ongoing infrastructure optimization. Logicworks assists clients in regulated industries like healthcare and finance to meet strict compliance requirements while leveraging the benefits of cloud computing.
How does working at Logicworks as a cloud engineer typically involve collaboration with other teams?
At Logicworks, cloud engineers regularly collaborate with cross-functional teams including security, operations, and client services. This collaboration ensures that cloud infrastructure solutions are tailored to client needs, comply with security standards, and are seamlessly integrated with existing systems. Teamwork often involves joint planning sessions, code reviews, and troubleshooting meetings, fostering a dynamic environment where knowledge-sharing and collective problem-solving are highly valued. This collaborative structure helps engineers broaden their skill sets and gain exposure to a variety of cloud technologies and business challenges.
What is the difference between Logicworks vs Network Operations Center (NOC) Technician?
| Aspect | Logicworks | Network Operations Center (NOC) Technician |
|---|---|---|
| Credentials | IT certifications, cloud and network expertise | Networking certifications, technical skills in network monitoring |
| Work Environment | Data centers, cloud environments, client sites | 24/7 monitoring centers, technical support facilities |
| Industry Usage | Cloud service providers, managed IT services | Telecommunications, internet service providers, enterprise networks |
Both roles involve technical skills in networking and IT infrastructure, but Logicworks focuses on cloud solutions and managed services, while NOC Technicians primarily monitor and troubleshoot network issues in real-time. Understanding these differences helps organizations choose the right role for their needs.
What are the key skills and qualifications needed to thrive as a Cloud Solutions Architect at Logicworks, and why are they important?
To thrive as a Cloud Solutions Architect at Logicworks, you need deep expertise in cloud computing (especially AWS and Azure), infrastructure design, and relevant computer science or engineering degrees. Experience with tools like Terraform, CloudFormation, and CI/CD systems, along with certifications such as AWS Certified Solutions Architect, are typically required. Strong problem-solving, communication, and project management skills help you effectively collaborate with clients and technical teams. These skills ensure the delivery of secure, scalable, and compliant cloud solutions that meet diverse business needs.
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Job description
Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary interface with the customer for all technical issues and is responsible for monitoring Logicworks infrastructure, monitoring customer devices, troubleshooting problems and communicating technical issues to the customer and technical teams as per our standard operations procedures (SOP). Primary responsibilities include: Monitoring all Logicworks and customer systems for connectivity and running services Handling calls in the Network Operations Center queue and monitoring our support email inbox Providing 1st & 2nd level support to resolve problems on internal and customer systems and escalating problems to Level 3 engineers as per the SOP Supporting network related services (DNS, shared e-mail, shared Microsoft Exchange) and value-added services for servers (firewall configuration, load balancer configuration, Cloud related services, anti-virus services, etc.) Working with the Level 3 engineers to perform customer and internal installations including system O/S , network setup and application installation & configuration Developing and maintaining support documentation including support guides, knowledgebase articles and procedures Configuration of services on clients' dedicated servers (Apache or IIS configuration, Sendmail and other mail related configuration, installation of perl modules, etc.) General troubleshooting of issues with T1 lines, opening tickets for problem circuits with vendors Interfacing between customers/engineers, vendors/providers mostly done via ticketing system Other tasks and extended projects as assigned
All engineers are involved in one or more projects to build, maintain, upgrade, or extend services we are offering. NOC engineers are more likely to have a secondary role supporting senior engineers, and engineers who are in during the day will have a lead role in projects Required Skills: Experience in a multi-platform server and networking environment Linux/Unix and Windows Server Administration Excellent written/verbal communication skills Ability to learn and apply new skills rapidly Strong analytical and troubleshooting skills Confidence in your own abilities and a willingness to make decisions and escalate when necessary An interest in emerging technologies Must be available for rotating shifts to ensure 24x7x365 service for customers Candidate Requirements: Associate's degree in a related field, or equivalent work experience Minimum of 1-3 years of related technical support experience Ability to work evenings and weekends as required - Must be a flexible person Requires knowledge and experience in a full range of technology platforms and data network systems Excellent customer service and strong communication skills are a must Certifications are an asset - CCNA/CCNP, MCP/MCSA/MCSE, LCP/RHCE etc Training and/or experience with any of the following: Windows Server, IIS/SQL, MySQL, Linux, Cisco IOS, AWS are strong assets
About Logicworks
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
1993