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Local Microsoft Help Desk Jobs in Arizona (NOW HIRING)

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

Role Summary As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues ... Advanced account and access administration (Active Directory, Microsoft 365, MFA, permissions)

Phoenix Staff

Helpdesk Technician

Phoenix, AZ · On-site

$26 - $28/hr

... Microsoft Entra ID, Exchange Online, Windows, macOS, iOS, Android, and mobile device management (MDM/Intune) while supporting both local and remote employees. Your role: Help Desk & User Support

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$23 - $25/hr

Local Area Network (LAN) and Internet connectivity * Operating systems including Microsoft Windows ... Associate Degree, plus two or more years of experience in IT Helpdesk end-user corporate-type ...

New

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Only LOCAL CANDIDATES are considered. Initial duration of the contract is for 6 weeks but there is ... of Microsoft Office Suite including Excel, Word, Powerpoint, Access, Outlook Knowledge of ...

IDEALFORCE LLC

HRIS Service Desk Analyst (41368)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Only LOCAL CANDIDATES need to apply. Fingerprint clearance is required for this role. -The HRIS ... help Ask questions to determine nature of problem Walk customer through problem-solving process ...

Coforge

L1 Service Desk Engineer

Scottsdale, AZ · On-site

Answer incoming calls, chats, and emails from users needing tech help. * Incident Management: Log ... CompTIA A+, ITIL Foundation, or Microsoft equivalents. * Work Style: Patience, problem-solving ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

Perform access control activities such as active directory accounts, local user privileges, etc ... Experience using Microsoft Office. Bonus points * A+ Certification * ITIL Foundations Certification

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Perform access control activities such as active directory accounts, local user privileges, etc ... Experience using Microsoft Office. Bonus points * A+ Certification * ITIL Foundations Certification

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Troubleshoot Windows 11, VPN, Wi-Fi, connectivity, and Microsoft 365 issues * Manage and resolve ... Previous Service Desk, Help Desk, or Desktop Support experience * Windows 11 troubleshooting

Unio Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

Helpdesk / Ticketing HaloPSA * Documentation Hudu * RMM Intune / Immybot * Networking Meraki ... Email/Calendar/Voice/AD Microsoft 365 * Security Cameras Rhombus * Door Access Avigilon Alta ...

GSD Search, LLC

Service Desk Team Lead

Tempe, AZ · On-site

At least 1 year of experience leading or supervising a Service Desk or Help Desk team. * Experience ... Windows and macOS, Microsoft 365, Active Directory, Microsoft Azure, basic networking. * Hardware ...

GSD Search

Service Desk Team Lead

Tempe, AZ · On-site

At least 1 year of experience leading or supervising a Service Desk or Help Desk team. * Experience ... Microsoft 365 * Active Directory * Microsoft Azure * Basic networking * Hardware inventory and ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Arizona

Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

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Local Microsoft Help Desk jobs near you

Level 2 Help Desk Engineer

itSynergy

Phoenix, AZ • Hybrid

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

About Us

itSynergy is the market leader in providing technology consulting services to small and medium businesses and was named a finalist for the annual Best Places to Work Contest. Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.

About You

You’re the go-to person for solving complex technical problems and thrive on variety, growth, and mentoring others. You follow documented processes, communicate clearly, and deliver consistent, positive outcomes for users and teammates. If you’re ready to tackle advanced challenges and help elevate our team, this is the role for you.

Role Summary

As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues and support requests. You’ll resolve complex endpoint, server, and network problems, perform in-depth diagnostics, resolve Security alerts and implement solutions requiring deeper technical expertise. You’ll assist with onboarding/offboarding tasks involving custom configurations, mentor L1 engineers, and collaborate with L3 engineers on critical incidents.

Schedule & Work Location

  • Hybrid position with office in Phoenix
  • Occasional work outside of standard hours as needed.
  • Participation in a rotating on-call schedule.

Job Duties

  • Escalated Support: Handle advanced troubleshooting for endpoint, server, and network issues escalated from L1 engineers
  • Documentation: Create and update documentation within itSynergy standards; maintain detailed records in ITGlue.
  • Remote Support: Provide remote hardware/software troubleshooting for servers, desktops, virtual devices, and network devices.
  • Patch & Security: Perform server and workstation patch remediation; virus/malware cleanup; basic security incident response.
  • Network & Virtualization: Install, support, and troubleshoot switches, wireless access points, routers, firewalls, and basic virtualization platforms (Hyper-V, VMWare).
  • User Administration: Advanced account and access administration (Active Directory, Microsoft 365, MFA, permissions).
  • Backup & Recovery: Implement, manage, and troubleshoot backups.
  • Application Support: Support industry-specific and common business applications (e.g., QuickBooks, Sage 50).
  • Mentorship: Provide advice, training, and guidance to L1 engineers and end users.
  • Vendor Coordination: Work with third-party technology vendors on behalf of itSynergy’s clients.

Education

  • High School Diploma (or equivalent)
  • IT coursework/certifications a plus (CompTIA A+, Network+, Microsoft MD-102, AZ-900 encouraged)
  • Three or more years of related experience, ideally with a Managed Service Provider.
  • Valid driver’s license and reliable transportation 
  • Able to lift up to 50 lbs.

Skill

  • Advanced troubleshooting and critical thinking skills.
  • Familiarity with VDI such as AWS a huge plus.
  • Process-driven; strong attention to detail; documents everything.
  • Team-oriented; comfortable independently executing complex tasks.
  • Ability to research and escalate appropriately.

Compensation

$65,000-$80,000 Per Year

Position Type

Full-Time

Benefits

  • Health Insurance - employer pays 80%
  • Dental & Vision - employer pays 100%
  • Short-term & long-Term Disability - employer pays 100%
  • $50K Life Insurance - Employer pays 100%
  • 401k - employer matches up to 5%
  • 2 weeks vacation (additional week every 5 years); paid sick days, paid personal days
  • Continuing Education - Employer pays 100% of approved certifications

Growth

We invest in your professional development, approved certifications are fully covered and recognized with possible bonuses.

Apply