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Loan Servicing Associate Jobs (NOW HIRING)

THE PADUCAH BANK AND TRUST COMPANY

Loan Servicing Generalist Department: Loan Servicing Reports To: Loan Servicing Manager General ... Associates' Degree ____ Education/training equivalent to a Bachelors' Degree ____ Education ...

Bellwether

Senior Associate, Loan Servicing

Dallas, TX · On-site

The Senior Associate, Loan Servicing will work closely with the Debt Team to ensure loan records are accurately maintained and servicing functions are executed timely. This role will be encouraged to ...

Bellwether

Senior Associate, Loan Servicing

Dallas, TX · On-site

The Senior Associate, Loan Servicing will work closely with the Debt Team to ensure loan records are accurately maintained and servicing functions are executed timely. This role will be encouraged to ...

Trinity Peak Servicing

Be Seen First

Mortgage Loan Servicing Specialist II

Lenexa, KS · On-site

$45K - $62K/yr

Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field. * Experience with Nortridge Loan Servicing Software . * Knowledge of CFPB mortgage servicing regulations, RESPA ...

First US Bank

Loan Servicing Specialist

Mobile, AL · On-site

Associate's degree preferred. * Minimum of two years of financial services experience preferred. * General understanding of consumer lending and collateralized loan servicing is a plus. * Excellent ...

First US Bank

Loan Servicing Specialist

Mobile, AL

Associate's degree preferred. * Minimum of two years of financial services experience preferred. * General understanding of consumer lending and collateralized loan servicing is a plus. * Excellent ...

Ponce Bank

Loan Servicing Specialist I

Bronx, NY · On-site

$49K - $50K/yr

Description Impact Assists in ensuring the Bank's loan servicing activities are conducted in full ... Requirements Education/Training Associate's degree, or equivalent, in business or a related field.

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Loan Servicing Associate information

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How much do loan servicing associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for loan servicing associate in the United States is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $24.52 per hour, depending on experience, location, and employer.

What is a loan servicing associate?

Loan Servicing Associates are professionals who manage and process loans after they have been issued by a lender. Their responsibilities include handling payments, maintaining accurate records, responding to customer inquiries, and ensuring that loans are serviced according to regulatory and company standards. They also assist with resolving issues such as late payments, loan modifications, and escrow account management. This role is essential for maintaining positive borrower relationships and supporting the overall financial health of lending institutions.

What skills and qualifications are needed to be a loan servicing associate?

To excel as a Loan Servicing Associate, you need a solid understanding of loan products, attention to detail, and familiarity with financial regulations, typically supported by a high school diploma or relevant experience. Proficiency in loan servicing software, Microsoft Office Suite, and sometimes knowledge of mortgage or banking platforms is important. Strong organizational skills, effective communication, and problem-solving abilities help you manage borrower inquiries and resolve issues efficiently. These skills ensure loans are serviced accurately, compliance is maintained, and customer satisfaction is achieved in a regulated financial environment.

What are common challenges faced by loan servicing associates and how can they be managed?

Loan Servicing Associates often encounter challenges such as managing a high volume of accounts, ensuring timely payments, and handling complex borrower inquiries. Staying organized, utilizing loan management software, and maintaining clear communication with borrowers and internal teams can help manage these challenges. Additionally, keeping up-to-date with regulatory changes and company policies is essential for accuracy and compliance. Proactive problem-solving and strong attention to detail are key traits for success in this role.

What is the difference between Loan Servicing Associate vs Loan Processor?

AspectLoan Servicing AssociateLoan Processor
Primary RoleManages ongoing loan accounts, handles payments, and customer inquiriesPrepares and reviews loan applications, verifies information, and facilitates approval
Required SkillsCustomer service, attention to detail, knowledge of loan systemsAnalytical skills, document review, communication skills
Work EnvironmentBank or financial institution, customer service settingLoan department, underwriting, or processing team
CertificationsTypically none required, but industry knowledge beneficialOften requires knowledge of lending regulations and financial documentation

While both roles are integral to the loan process, a Loan Servicing Associate focuses on managing existing loans and customer interactions, whereas a Loan Processor handles the initial application review and approval process. Understanding these differences helps job seekers target the right roles in the lending industry.

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Loan Servicing Associate jobs near you
Infographic showing various Loan Servicing Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,286 per year, or $20.3 per hour.

Custom Lending Servicing Associate

JPMorgan Chase & Co

Newark, DE • On-site

Full-time

Medical, Retirement

Posted 24 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

Join the firm thatFORTUNE has named one of the top five "World's Most Admired Companies" andLinkedInranked #1 out of 50 of thebest companies in the U.S.forbest places to work and grow your career.
As a Loan Servicing Associate I within JPMorganChase, you will manage a portfolio of loans, interpret loan documents, and ensure deadlines are met, significantly impacting our Lending Services department. You will use your knowledge of loan servicing to resolve problems, make informed decisions, and suggest improvements. Proficiency in conflict management, critical thinking, and stakeholder management will help you navigate conflicts and achieve beneficial outcomes. You will apply strategic planning and time management skills to align operations with long-term goals. Additionally, your role involves training others, managing projects, and having your work reviewed by more experienced professionals.
Job responsibilities
  • Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines.
  • Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures.
  • Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions.
  • Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services.
  • Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth.
Required qualifications, capabilities, and skills
  • Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution.
  • Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts.
  • Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures.
  • Experience in training and guiding others on loan servicing tasks, fostering their professional growth.
  • Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals.
Preferred qualifications, capabilities, and skills
  • Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery.
  • Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities.
  • Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction.
  • Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance.
  • Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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