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Loan Resolution Specialist Jobs (NOW HIRING)

Fifth Third

Loan Resolution Specialist I

Cincinnati, OH · On-site

The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service ...

TDECU

Sr. Lead - Loan Resolutions

Houston, TX · On-site

$54K - $68K/yr

Loan Resolution Specialist Assist management team and provide support to Loan Resolution staff. Provide Best-in-Class service to internal/external Members and Communicate with employees using all ...

St Mary's Bank

Collections Specialist I

Manchester, NH · On-site

$18 - $24.50/hr

Overview Under the direction of the Loan Resolution Supervisor, the Loan Resolution Specialist I is responsible for collecting delinquent accounts for direct and indirect consumer loans, Visa loans ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

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Loan Resolution Specialist information

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$13

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How much do loan resolution specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for loan resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loan resolution specialist, and why are they important?

To thrive as a Loan Resolution Specialist, you need a solid understanding of loan products, debt collection practices, and financial analysis, often supported by a background in finance or related fields. Familiarity with loan servicing software, CRM systems, and knowledge of regulatory compliance (such as FDCPA) are typically required. Strong negotiation, problem-solving, and interpersonal skills are crucial for effectively communicating with borrowers and finding workable solutions. These skills ensure timely resolution of delinquent accounts, minimize financial risk, and maintain positive client relationships.

What is the difference between Loan Resolution Specialist vs Loan Processor?

AspectLoan Resolution SpecialistLoan Processor
CredentialsTypically requires knowledge of loan policies, credit analysis, and sometimes certifications in loan processing or related fieldsRequires understanding of loan documentation, credit reports, and often similar certifications
Work EnvironmentOften works in collections, loan servicing, or resolution departments, handling loan disputes and repayment issuesPrimarily works in loan origination, gathering documents, and preparing loan files
Employer & Industry UsageCommon in banks, credit unions, and mortgage companies focusing on resolving loan issuesFound in similar financial institutions, mainly involved in processing new loan applications

While both roles operate within the loan industry and require knowledge of loan documentation, the Loan Resolution Specialist focuses on resolving existing loan issues and collections, whereas the Loan Processor handles the preparation and verification of new loan applications. Their skills and daily tasks differ based on their position in the loan lifecycle.

What is a loan resolution specialist?

Loan Resolution Specialists are professionals who work with borrowers to resolve delinquent or defaulted loans. Their responsibilities include reviewing loan accounts, contacting clients to discuss repayment options, negotiating payment plans, and ensuring compliance with relevant regulations. They also collaborate with other departments to find the best solutions for both the lender and the borrower. Their goal is to recover funds while maintaining positive relationships with clients.

What are some common challenges loan resolution specialists face when negotiating with borrowers, and how can they be addressed?

Loan Resolution Specialists frequently encounter borrowers who are experiencing financial hardship and may be hesitant or unable to communicate openly about their situation. A common challenge is building trust and finding mutually agreeable solutions within regulatory and institutional guidelines. Successful specialists use empathy, strong communication skills, and a thorough knowledge of available loss mitigation options to help borrowers feel supported, while also protecting the lender's interests. Ongoing training and collaboration with team members, such as underwriters and legal advisors, are essential to effectively navigate complex cases.
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Loan Resolution Specialist jobs near you
Infographic showing various Loan Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Loan Resolution Specialist

Financial Partners Credit Union

Downey, CA • On-site

Full-time

Re-posted 9 days ago

Job description

Job Description

Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a detail-oriented and motivated professional to join our team as a Loan Resolution Specialist.

In this role, you will support the credit union’s delinquency management objectives by monitoring and collecting consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situation, establish repayment solutions, and help bring accounts back into good standing whenever possible.

This position is well suited for someone who is analytical, persistent, and able to balance strong member service with responsible lending practices.


ESSENTIAL RESPONSIBILITIESDelinquency Management

• Collect past-due consumer loans and credit cards that are more than five days delinquent.

• Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.

• Review payment histories and perform account reconciliation to ensure account accuracy.

• Educate members on their loan obligations and the importance of maintaining accounts in good standing.

Problem Analysis and Solutions

• Identify and analyze the causes of delinquency and work with members to establish appropriate payment arrangements.

• Conduct skip tracing to locate members and/or collateral when necessary.

• Recommend accounts for legal action or repossession to management for approval when appropriate.

• Assign accounts for field chase when necessary.

Documentation and Claims

• Review and follow up on letters of guarantee with insurance companies.

• File GAP claims and process cancellations of warranties when applicable.

• Maintain accurate documentation and records related to collection activity and account resolution.


EDUCATION AND EXPERIENCE

• One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.

• Associate’s degree preferred.

• Proficiency in Windows-based systems.

• Working knowledge of Microsoft Excel and Word.


WHY THIS ROLE MATTERS

The Loan Resolution Specialist plays an important role in maintaining the financial health of the credit union while working with members during challenging financial situations. By helping members find workable solutions and resolving delinquent accounts responsibly, this role supports sound lending practices, minimizes losses, and reinforces the credit union’s commitment to responsible financial stewardship and member service.

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.

Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.