Live Ops Jobs in Michigan (NOW HIRING)

Senior Dealer Success Manager

Detroit, MI (60-70% regional travel)

$110,000 - 135,000 Salary + Bonus

Who We Are

Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time.

We're a scrappy, curious, resourceful team that's united by a "work hard, play hard" mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We've also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone's an owner, with equity on the table for all. We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration.

The Role

We're looking for a highly experienced Senior Dealer Success Manager to own dealer performance and drive measurable results across a portfolio of Curbee partners. You'll work directly with dealership leadership and frontline teams to ensure mobile service is fully operational, consistently utilized, and delivering sustained growth.

You'll operate with a high level of independence, using judgment and experience to diagnose issues, drive behavior change, and improve outcomes across multiple dealers.

This is not a passive account management role. You are responsible for performance, growth, and stability across your portfolio.

Your goal is to increase utilization, recover at-risk dealers, expand high-performing accounts, and elevate overall system performance.

What You'll Do

• Own Dealer Performance: Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results
• Lead Activation & Performance: Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership
• Diagnose & Solve Root Causes: Identify underlying issues impacting performance and drive the right actions to improve results
• Act as a Trusted Advisor: Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes
• Drive Growth & Stability: Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts
• Manage Performance: Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs
• Elevate the System: Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes
• Support the Team: Mentor and support DSMs to improve execution and overall team performance

What We're Looking For

• Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success
• Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations
• Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance
• High autonomy: Comfortable operating independently in the field and making decisions
• Strong communicator: Able to work across frontline staff and leadership effectively
• High ownership: Takes responsibility for outcomes across a portfolio
• Adaptable: Comfortable operating in a fast-moving environment with ambiguity

Your Superpowers

• Driving adoption, performance, and retention
• Strong judgment and root cause identification
• Influencing dealership leadership
• Balancing strategic thinking with execution
• Mentoring and elevating others

What You'll Get

• $110,000 - 135,000 Base Salary (depending on experience)
• Performance Bonuses (quarterly and annually)
• Equity ownership (because we're all in this together)
• Comprehensive benefits with unlimited PTO
• Referral incentives for new clients and internal employee hires
• The chance to make a massive impact on a small, fast-moving team.

If you're highly motivated, love tackling big challenges, and want to build a future you can be proud of (while sneaking in a cookie or two), we'd love to chat.

More About Us

Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game-changing customer experience while driving revenue growth. Our innovative technology supports AI-powered scheduling & analytics, ensuring dealers efficiently "go mobile."