Live Operations Manager Jobs in New York (NOW HIRING)

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Baccarat Hotel New York, located in the heart of Midtown Manhattan, is a luxurious and iconic destination that sets the standard for opulence and elegance. Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style.

We are seeking a highly organized, service-oriented, and collaborative People Operations Manager to support the day-to-day Human Resources operations of our luxury hotel. This role partners closely with department leaders and employees to deliver an exceptional employee experience throughout the entire employment lifecycle. The ideal candidate will be responsible for recruitment, onboarding, employee relations, benefits administration, leave management, HR systems administration, and compliance while ensuring alignment with company policies, the Collective Bargaining Agreement, and applicable employment laws.

Salary range:

$70,000 - $80,000

• Serve as a primary People Operations contact for employees and managers regarding company policies, benefits, leaves of absence, payroll inquiries, and general HR matters.

• Provide guidance and support to managers and employees while ensuring compliance with company policies and the Collective Bargaining Agreement.

• Manage full-cycle recruitment for assigned positions, including job postings, candidate screening, interview coordination, offer administration, and onboarding.

• Process new hire transactions in Workday, including background checks, Form I-9 completion, employment eligibility verification, and employee data changes.

• Facilitate New Hire Orientation and coordinate onboarding activities with department leaders and support departments.

• Maintain accurate employee records, recruitment and leave tracking logs, and HR documentation.

• Administer union benefit enrollments, respond to employee benefit inquiries, and coordinate leave and disability claims with third-party administrators.

• Coordinate Workers' Compensation claims and submit required incident documentation.

• Process HR-related invoices and maintain vendor communications.

• Submit and track system access requests and support employees with Workday-related issues.

• Prepare employment verification letters, HR correspondence, and required reports.

• Monitor the People Operations inbox and provide timely support to employees and leaders.

• Ensure compliance with company policies and applicable federal, state, and local employment laws.

• Support departmental projects and other People Operations initiatives as assigned.

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.

• Experience with Workday or another HRIS required.

• Experience supporting a unionized workforce is preferred.

• Working knowledge of employment laws, employee relations, leave administration, and HR best practices.

• Strong organizational, communication, and interpersonal skills with the ability to manage multiple priorities while maintaining confidentiality.

About us...

At Baccarat Hotel, we are committed to creating an inclusive and diverse workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion. We thank all applicants for their interest in joining our team and look forward to reviewing your application.

• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program

• Retirement Planning

• Paid Personal Days

• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!

• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development andcourses/certificationsthrough our exclusive online learning educational platform.

• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.