Mayaguez, PR · Remote
$15.50/hr
Work Location: Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per ... Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies ...
Mayaguez, PR · Remote
$15.50/hr
Work Location: Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per ... Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies ...
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| Aspect | Live In Work From Home Optum Customer Service Representative | Work From Home Optum Customer Service Associate |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Live-in setting, often with dedicated workspace at home | Remote, flexible home office setup |
| Employer & Industry Usage | Optum healthcare services, customer support roles | Optum healthcare services, customer support roles |
The Live In Work From Home Optum Customer Service Representative typically involves a dedicated, live-in work environment, providing direct customer support remotely. The Work From Home Optum Customer Service Associate usually works remotely with flexible hours. Both roles require similar credentials and industry experience, but differ mainly in work setting and schedule flexibility.
For Live In Work From Home Optum Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Live In Work From Home Optum Customer Service Representative jobs in Puerto Rico are:
Cities in Puerto Rico with the most Live In Work From Home Optum Customer Service Representative job openings:
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 72 rated call and contact centers
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Get the full story on Breakroom
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