Live In Work From Home Optum Customer Service Representative Jobs in Puerto Rico

Date Posted:

2026-08-07

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

What You Will Do

• Support internal RTX business units by reviewing network security requests and assisting in the development of appropriate design recommendations.
• Assist with the deployment and configuration of cloud firewall solutions, including applying network and security policies.
• Perform day‑to‑day administration of Palo Alto and Checkpoint cloud firewalls under the guidance of senior team members.
• Contribute to network security activities related to acquisitions and divestitures.
• Help update and maintain information for DNS, DHCP, and IP Address Management systems.
• Participate in rotational on‑call responsibilities as assigned.
• Follow documented work instructions to complete daily tasks. Work instructions are available in English only.
• Travel approximately 10%.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience with network security fundamentals, including basic assessment and implementation of security requests.
• Working knowledge of firewall configuration, NAT, and packet filtering.
• Hands‑on experience with BGP routing in cloud or hybrid network environments.
• Familiarity with supporting private and public cloud peering, with a focus on routing and firewall best practices.
• Experience with common cloud authentication mechanisms and exposure to scripting languages such as PowerShell, Perl, VBScript, or Terraform.
• Experience troubleshooting firewall or access‑related issues using logs or monitoring tools.
• Ability to support the stability and lifecycle activities of firewall environments.
• Experience working with DNS, DHCP, and IP address management systems.

Qualifications We Prefer

• Industry networking certifications such as CCNA, or equivalent.
• Next‑Generation Firewall certifications (e.g., Palo Alto Networks, Checkpoint certifications)
• Information security‑related certifications (e.g., CISSP, GIAC).

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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