Benefits:- Competitive salary
- Opportunity for advancement
- Training & development
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software
distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin. ย
The main activities for this role are as follows: (7+ years)
ยทย ย ย ย ย Tier 3 support and maintenance of workstation software and hardware
ยทย ย ย ย ย Support and maintenance of Operating Systems for user workstations
ยทย ย ย ย ย Peripheral device support
(printers/scanner/etc) and maintenance
ยทย ย ย ย ย Incident and Service Request Management
ยทย ย ย ย ย Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:ย
ย Top Required Skills & Years of Experience:
ยทย ย ย ย ย Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
ยทย ย ย ย ย Support and maintenance of Operating Systems for user workstations (5 years or more required)
ยทย ย ย ย ย Peripheral device support
(printers/scanner/etc) and maintenance (2-5 years or more preferred)
ยทย ย ย ย ย Incident and Service Request Management (5 years or more REQUIRED)
ยทย ย ย ย ย Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
ยทย ย ย ย ย Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
ยทย ย ย ย ย Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
ยทย ย ย ย ย Patch Management
ยทย ย ย ย ย Imaging experience using management tools (SCCM, Ivanti, etc.)
ยทย ย ย ย ย Learning management system (LMS) support experience
ยทย ย ย ย ย Google Workspace experience
ยทย ย ย ย ย Microsoft's Group Policy Object (GPO) experience
Notes:
Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office monthly for implementations, meetings, etc.
Flexible work from home options available.