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RESET Joshua Tree

At RESET, the desert takes center stage. Nestled just outside Joshua Tree National Park, in the city of Twentynine Palms, Reset Hotel provides unique access to some of the most iconic views in the United States. Each of our 65 guest rooms at RESET Joshua Tree offers guests a private patio, mountain view and the comforts of a boutique hotel.

Who We Are  

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. 
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique -  we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.  We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You’ll Be Doing

Front Desk Duties

• Guest Services: Greet and assist guests upon arrival, handle check-in/check-out processes, and respond to inquiries and special requests.
• Reservations: Manage reservations and room assignments, update guest records, and handle payments accurately.
• Guest Inquiries: Provide guests with information on hotel amenities, local attractions, and services.
• Administrative Support: Maintain a clean and organized front desk/bar, handle emails and phone calls, and support other departments as needed.

Food & Beverage (Server) Duties

• Dining Service: Set up dining areas, present menus, take orders, serve food and beverages, and ensure tables are properly cleared and reset.
• Guest Engagement: Provide personalized service, accommodate dietary preferences, and address any service-related issues promptly.
• Opening/Closing Tasks: Restock supplies, maintain cleanliness of the dining area and kitchen, and complete inventory checks.

Barista Duties

• Beverage Preparation: Prepare and serve high-quality coffee, espresso drinks, teas, and specialty beverages according to hotel standards.
• Inventory & Equipment Management: Maintain stock of coffee beans, syrups, and supplies, and ensure equipment is cleaned and properly functioning.
• Guest Interaction: Engage guests while preparing drinks and accommodate preferences to enhance their café experience.

Bartender

• Mixology: Provides knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintains a working knowledge of liquors, wines, beer, ports, cognacs and specialty drinks.
• Guest Interaction: Have the ability to recommend and advise guests on wines and spirits while providing a high quality, efficient beverage service that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
• Knowledge: Ensure proper pouring, mixing, blending, of drinks; Know our menu and product – every recommendation you make reflects your knowledge, experience and your reputation as a bar professional.

Appearance & Professionalism:

• Maintain professional appearance adhering to the hotel’s dress code.
• Always wear appropriate uniform and name tag.
• Exhibit a welcoming and professional demeanor.

Customer Service:

• Greet guests promptly with a smile and assist with inquiries.
• Address guest needs promptly, anticipate their preferences, and resolve issues with tact.
• Ensure a positive guest experience in all interactions.

Here are a few of the other tasks that will keep you busy on a daily basis

• Prioritization & Multitasking: Balance responsibilities across the front desk, dining, and café areas, especially during peak hours.
• Effective Communication: Coordinate with the kitchen, housekeeping, and other departments to ensure seamless operations.
• Health & Safety: Adhere to all food safety, hygiene, and hotel safety protocols to maintain a clean, safe environment.

Qualifications

• Experience: Previous experience in hospitality, food & beverage, or customer service preferred.
• Skills: Strong multitasking abilities, exceptional customer service skills, and attention to detail.
• Technical: Familiarity with point-of-sale systems, reservation systems, and espresso machines is a plus.
• Personal Traits: Friendly and professional demeanor, ability to work independently and as part of a team, and a genuine desire to exceed guest expectations.

What’s In It for You 

• Generous health, dental and vision insurance, plus 401K.
• Access to free virtual fitness classes and discounted in-person memberships
• Generous PTO + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values) 

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community. 

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related. 

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.