... user success. Responsibilities * Provides leadership and operational oversight for Epic Patient ... Participating in on-site go-live and support activities across multiple organizational locations.
... user success. Responsibilities * Provides leadership and operational oversight for Epic Patient ... Participating in on-site go-live and support activities across multiple organizational locations.
The role serves as the technical lead for Epic end-user device deployment strategies, including ... Participating in on-site go-live and support activities across multiple organizational locations.
The role serves as the technical lead for Epic end-user device deployment strategies, including ... Participating in on-site go-live and support activities across multiple organizational locations.
The role serves as the technical lead for Epic end-user device deployment strategies, including ... Participating in on-site go-live and support activities across multiple organizational locations.
The role serves as the technical lead for Epic end-user device deployment strategies, including ... Participating in on-site go-live and support activities across multiple organizational locations.
The role serves as the technical lead for Epic end-user device deployment strategies, including ... Participating in on-site go-live and support activities across multiple organizational locations.
The role serves as the technical lead for Epic end-user device deployment strategies, including ... Participating in on-site go-live and support activities across multiple organizational locations.
... and end-user success. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
... and end-user success. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
... and end-user success. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
... and end-user success. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
... and end-user success. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
... and end-user success. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participate in command center activities and clinical escalation processes. * Coordinate with Epic ... Support post-Go-Live optimization initiatives. Operational Support * Participate in Go-Live ...
Participate in command center activities and clinical escalation processes. * Coordinate with Epic ... Support post-Go-Live optimization initiatives. Operational Support * Participate in Go-Live ...
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
... user satisfaction. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
... user satisfaction. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
Epic Willow Analyst
Pensacola, FL · On-site
... user satisfaction. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
Epic Willow Analyst
Pensacola, FL · On-site
... user satisfaction. Baptist Health Care is a not-for-profit health care system committed to ... Participating in on-site go-live and support activities across multiple organizational locations.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Participating in on-site go-live and support activities across multiple organizational locations ... Traveling between organizational facilities to provide operational, project, and end-user support.
Live In Epic Super User information
What are the key skills and qualifications needed to thrive as a Live In Epic Super User?
To thrive as a Live In Epic Super User, you need a strong understanding of clinical workflows, in-depth knowledge of the Epic EHR system, and relevant healthcare experience. Familiarity with Epic modules, troubleshooting procedures, and possibly Epic certification are typically required. Excellent communication, problem-solving, and training skills help you support end users and facilitate smooth system adoption. These skills ensure efficient system utilization, minimize disruptions, and promote high-quality patient care during EHR implementation or upgrades.
What are some common challenges faced by a Live In Epic Super User, and how can they be addressed?
Live In Epic Super Users often face challenges such as balancing their regular clinical or administrative duties with supporting colleagues on Epic workflows, staying updated with frequent system updates, and troubleshooting unexpected issues. To address these, it's important to maintain strong communication with IT and training teams, actively participate in ongoing system education, and develop a network of fellow Super Users for peer support. Time management and proactive learning are crucial for success in this dynamic role.
What is the difference between Live In Epic Super User vs Epic Analyst?
| Aspect | Live In Epic Super User | Epic Analyst |
|---|---|---|
| Certifications | Epic certifications, Super User training | Epic certifications, Analyst training |
| Work Environment | On-site, support-focused, user training | On-site or remote, system configuration, testing |
| Employer & Industry Usage | Hospitals, healthcare providers, Epic users | Hospitals, healthcare organizations, Epic projects |
| Search & Comparison Intent | Understanding support roles, user training | System configuration, workflow analysis |
The Live In Epic Super User primarily provides on-site user support and training within healthcare settings, focusing on day-to-day Epic system usage. In contrast, the Epic Analyst typically handles system configuration, testing, and workflow optimization. Both roles require Epic certifications and are integral to Epic system implementation and support, but they differ in focus and responsibilities.
What is a Live In Epic Super User?
A Live In Epic Super User is a highly trained staff member who provides frontline support during the implementation or upgrade of the Epic electronic health record (EHR) system in a healthcare setting. They are experienced users who assist their peers with system navigation, troubleshoot issues, and escalate problems to IT or project teams as needed. Super Users play a critical role during go-live events, ensuring staff can quickly adapt to new workflows and minimizing disruptions to patient care.
How do I become a live in Epic super user?
To become a live-in Epic super user, you typically need to have experience working with Epic electronic health record systems, often as a clinician or IT professional, and demonstrate strong technical and problem-solving skills. Gaining Epic certification and understanding clinical workflows can improve your chances, and some roles may require prior experience in healthcare IT or related fields. Training programs and on-the-job experience are essential steps toward this specialized role.
What are the most commonly searched types of Epic Super User jobs in Florida?
The most popular types of Epic Super User jobs in Florida are:
What cities in Florida are hiring for Live In Epic Super User jobs?
Cities in Florida with the most Live In Epic Super User job openings:
Full-time
Posted 16 days ago
Job description
The Manager - Epic Patient Experience is responsible for the leadership, coordination, and oversight of Epic
related patient access application systems across the organization. This role ensures that Epic Patient Access
applications (e.g., Cadence, Prelude, Grand Central) are configured, maintained, and optimized to support
efficient, accurate, and standardized scheduling, registration, and access workflows aligned with organizational
goals and Epic best practices. The Manager leads Epic application teams and serves as a key liaison between
patient access operations, information technology, and governance stakeholders. This role bridges system
functionality and operational needs by translating business requirements into Epic design, build, testing, and
support strategies to enable effective system performance and end-user success.
Responsibilities
- Provides leadership and operational oversight for Epic Patient Access application functions. Ensures system design, build, and maintenance align with governance standards, compliance requirements, and enterprise architecture. Maintains accountability for system performance, stability, and optimization of patient access related applications.
- Directly manages Epic application analysts and related technical resources supporting Patient Access modules. Oversees staffing, onboarding, performance management, and professional development. Ensures team members maintain required Epic certifications, proficiencies, and technical competencies.
- Oversees the design, configuration, and maintenance of Epic Patient Access applications to support evolving business and regulatory requirements. Partners with operational stakeholders to translate scheduling, registration, and access requirements into system solutions while maintaining alignment with Epic standards. Leads efforts to continuously improve system functionality, data integrity, workflow efficiency, and user experience through optimization initiatives.
- Manages application change requests through governance and change control processes. Oversees system upgrades, testing cycles, and implementation of new Epic functionality. Ensures appropriate documentation, testing validation, and communication related to system changes.
- Supports patient access workflows by ensuring Epic system capabilities align with operational requirements without owning operational outcomes. Collaborates with patient access leaders to understand workflow challenges and identify system-based solutions. Ensures effective incident troubleshooting, root cause analysis, and long-term resolution of system issues impacting scheduling, registration, and access processes.
- Participates in Epic governance, change control, and patient access/revenue cycle councils. Ensures
application design and build support regulatory and compliance requirements (e.g., patient identity
management, insurance verification, regulatory screening). Promotes standardization of system functionality, minimizing unnecessary variation across departments. Identifies and escalates risks related to system integrity, patient data accuracy, or access workflow performance. - Collaborates with other Epic Application Managers (e.g., Resolute HB/PB, HIM, clinical systems) to ensure end-to-end workflow integration from scheduling through billing. Partners with IT, patient access operations, revenue cycle, compliance, and clinical stakeholders on enterprise initiatives. Serves as an escalation point for complex application or system-related issues.
- Maintains responsibility for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
- Manages team members, which includes orientation, development and evaluation of team members, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Evaluates team member's performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards.
- Maintains responsibility for the fiscal management of department and assures proper utilization of
organization's financial resources. - Effectively communicates departmental, organization, and industry information to staff.
- Assists in other duties as assigned to support the operational needs of the department and organization.
- May be required to remain on campus immediately before, during, and after severe weather and/or disasters.
Qualifications
- 5 years of experience in Epic or other EHR applications, healthcare IT, or related technical
roles, required. - 1 year of leadership or supervisory experience in application support or informatics, required.
- 1 year of experience supporting Epic implementations, upgrades, or large-scale system
optimization initiatives, preferred. - 1 year of experience leading Epic application teams in a health system environment, preferred.
- Bachelor's degree in business administration, health care administration, information systems, or related field, required.
- Epic certification or ability to attain Epic certification in assigned module(s) within defined timeframe determined at time of hire.
As part of our selection process, candidates being considered for this position will be required to complete a Sphinx Assessment, which is used to evaluate job-related competencies and determine overall suitability for the role. Successful completion of the assessment is a required component of the hiring process.
This position also requires active participation in various phases of the Epic application lifecycle, including but not limited to implementation, go-live support, stabilization, optimization, and system upgrades. Candidates must be willing and able to accommodate the demands associated with these activities, which may include:
- Working additional hours outside of regularly scheduled business hours, including evenings and weekends, as project needs dictate.
- Participating in on-site go-live and support activities across multiple organizational locations.
- Traveling occasionally for Epic training, certification, project meetings, or other work-related purposes, including travel outside of the state.
- Traveling between organizational facilities to provide operational, project, and end-user support.
Candidates should be prepared to maintain flexibility in their schedules to support critical project milestones and organizational operational needs.
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
About Baptist Health Care
Sourced by ZipRecruiter
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Pensacola, FL, US
Year founded
1951