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Live In Epic Super User Jobs in Florida (NOW HIRING)

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Coordinator Nursing Informatics

Naples, FL · On-site

Conduct research and participate in national clinical trials; and partner with other health market ... Epic changes. • Develop educational plans for new workflows. • Serve as a super user during ...

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Live In Epic Super User information

What is a Live In Epic Super User?

A Live In Epic Super User is a highly trained staff member who provides frontline support during the implementation or upgrade of the Epic electronic health record (EHR) system in a healthcare setting. They are experienced users who assist their peers with system navigation, troubleshoot issues, and escalate problems to IT or project teams as needed. Super Users play a critical role during go-live events, ensuring staff can quickly adapt to new workflows and minimizing disruptions to patient care.

What are the key skills and qualifications needed to thrive as a Live In Epic Super User?

To thrive as a Live In Epic Super User, you need a strong understanding of clinical workflows, in-depth knowledge of the Epic EHR system, and relevant healthcare experience. Familiarity with Epic modules, troubleshooting procedures, and possibly Epic certification are typically required. Excellent communication, problem-solving, and training skills help you support end users and facilitate smooth system adoption. These skills ensure efficient system utilization, minimize disruptions, and promote high-quality patient care during EHR implementation or upgrades.

What are some common challenges faced by a Live In Epic Super User, and how can they be addressed?

Live In Epic Super Users often face challenges such as balancing their regular clinical or administrative duties with supporting colleagues on Epic workflows, staying updated with frequent system updates, and troubleshooting unexpected issues. To address these, it's important to maintain strong communication with IT and training teams, actively participate in ongoing system education, and develop a network of fellow Super Users for peer support. Time management and proactive learning are crucial for success in this dynamic role.

What is the difference between Live In Epic Super User vs Epic Analyst?

AspectLive In Epic Super UserEpic Analyst
CertificationsEpic certifications, Super User trainingEpic certifications, Analyst training
Work EnvironmentOn-site, support-focused, user trainingOn-site or remote, system configuration, testing
Employer & Industry UsageHospitals, healthcare providers, Epic usersHospitals, healthcare organizations, Epic projects
Search & Comparison IntentUnderstanding support roles, user trainingSystem configuration, workflow analysis

The Live In Epic Super User primarily provides on-site user support and training within healthcare settings, focusing on day-to-day Epic system usage. In contrast, the Epic Analyst typically handles system configuration, testing, and workflow optimization. Both roles require Epic certifications and are integral to Epic system implementation and support, but they differ in focus and responsibilities.

How do you become a Live In Epic Super User?

To become a Live In Epic Super User, candidates typically need experience working with Epic electronic health record systems, often requiring relevant certifications such as Epic certification in specific modules. Strong technical skills, problem-solving abilities, and familiarity with healthcare workflows are essential, along with the ability to provide on-site support and training in a healthcare environment.

What are the most commonly searched types of Epic Super User jobs in Florida?

The most popular types of Epic Super User jobs in Florida are:

What cities in Florida are hiring for Live In Epic Super User jobs?

Cities in Florida with the most Live In Epic Super User job openings:

Live In Epic Super User jobs near you

Manager - Epic User Readiness

Baptist Health Care

Pensacola, FL • On-site

Full-time

Re-posted 6 days ago

Job description


The Manager - Epic Clinical Readiness is responsible for the leadership, coordination, and oversight of Epic
related clinical end user education across the organization, including training programs, instructional design,
clinical readiness activities, super user programs, and adoption support. This role ensures that Epic training and
adoption support safe, efficient, and effective clinical workflows while aligning with organizational standards,
patient safety goals, and Epic best practices. The Manager leads Epic training readiness teams and serves as a
key liaison between clinical leadership, information technology, training teams, and operational stakeholders.
This role bridges system functionality and end user practice by translating Epic build and workflow decisions into
effective education, adoption strategies, and ongoing support.
Responsibilities
  • Provides leadership and operational oversight for Epic end user readiness education functions across the organization. Establishes and maintains standardized approaches to Epic education, support, and workflow adoption. Ensures training activities align with Epic build standards, governance decisions, and clinical priorities.
  • Directly manages principal trainers and related education resources. Oversees staffing models, onboarding, performance management, and professional development for the team. Ensures team members maintain required Epic certifications, proficiencies, and training credentials.
  • Develops and oversees Epic training strategies for new implementations, upgrades, and optimization
    initiatives. Ensures timely development, delivery, and evaluation of role based Epic training curricula. Partners with Epic Application Managers to ensure training reflects current system build and workflows. Leads efforts to continuously improve training effectiveness based on user feedback, adoption metrics, and performance outcomes.
  • Serves as the educational leader in support of Epic workflow design, optimization, and adoption. Partners with clinicians and operational leaders to assess workflow challenges and identify opportunities for system and practice improvement. Supports change management by proactively addressing adoption risks and education gaps.
  • Participates in Epic governance, change control, and clinical councils. Ensures education practices support regulatory, accreditation, and patient safety requirements. Promotes consistent documentation, workflow, and training standards across departments and facilities. Identifies and escalates risks related to system adoption, user readiness, or clinical safety.
  • Collaborates closely with Epic Application Managers (Inpatient, Outpatient, Ancillary) to ensure alignment between build, workflows, and training. Partners with operational, clinical, and IT leaders to support enterprise Epic initiatives. Serves as an escalation point for Epic education related issues requiring leadership resolution.
  • Maintains responsibility for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
  • Manages team members, which includes orientation, development and evaluation of team members, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Evaluates team member's performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards.
  • Maintains responsibility for the fiscal management of department and assures proper utilization of
    organization's financial resources.
  • Effectively communicates departmental, organization, and industry information to staff.
  • Assists in other duties as assigned to support the operational needs of the department and organization.
  • May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

Qualifications
  • 5 years of experience in Epic or other EHR clinical systems, informatics, education, or
    healthcare IT roles, required.
  • 1 year of leadership or supervisory experience in informatics, training, or application support, required.
  • 1 year of experience supporting Epic implementations, upgrades, or large-scale optimization
    initiatives, preferred.
  • 1 year of experience leading clinical end user education teams in a health system
    environment, preferred.
  • 1 year of experience in nursing, allied health, clinical education, or informatics, preferred.
  • Bachelor's degree in education, clinical informatics, information systems, or other related field, required.
  • Epic certification and/or ability to attain Epic certification(s) in assigned module(s) within a defined timeframe determined at the time of hire.

As part of our selection process, candidates being considered for this position will be required to complete a Sphinx Assessment, which is used to evaluate job-related competencies and determine overall suitability for the role. Successful completion of the assessment is a required component of the hiring process.
This position also requires active participation in various phases of the Epic application lifecycle, including but not limited to implementation, go-live support, stabilization, optimization, and system upgrades. Candidates must be willing and able to accommodate the demands associated with these activities, which may include:
  • Working additional hours outside of regularly scheduled business hours, including evenings and weekends, as project needs dictate.
  • Participating in on-site go-live and support activities across multiple organizational locations.
  • Traveling occasionally for Epic training, certification, project meetings, or other work-related purposes, including travel outside of the state.
  • Traveling between organizational facilities to provide operational, project, and end-user support.

Candidates should be prepared to maintain flexibility in their schedules to support critical project milestones and organizational operational needs.
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
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About Baptist Health Care

Sourced by ZipRecruiter

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pensacola, FL, US

Year founded

1951

Social media

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