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Live In Disney Plus Chat Support Jobs in Michigan

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI · On-site

$18 - $20/hr

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ... Bilingual communication skills are a plus. * High school diploma required. Supervisor ...

Harvia US, Inc.

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ... Bilingual communication skills are a plus. * High school diploma required. Supervisor ...

CSAA

Insurance Service Associate - Remote

Three Rivers, MI · Remote

$13.25 - $18.50/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating with customers via Chat preferred. * Bilingual skills preferred. * Strong communication, empathy ...

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All JobsLive In Disney Plus Chat Support JobsLive In Disney Plus Chat Support Jobs in Michigan

Live In Disney Plus Chat Support information

What is a live in Disney Plus chat support?

Live In Disney Plus Chat Support representatives are customer service professionals who assist Disney+ users through live chat. They help resolve issues related to streaming, account management, billing, and technical troubleshooting. These representatives provide real-time support, answer questions, and guide customers through solutions to ensure a smooth viewing experience. Their goal is to deliver high-quality service and ensure customer satisfaction with the Disney+ platform.

What are the key skills and qualifications needed to thrive as a live in Disney Plus chat support?

To thrive as a Live In Disney Plus Chat Support agent, you need strong customer service skills, problem-solving abilities, and familiarity with streaming platforms, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is essential. Excellent written communication, patience, and the ability to stay calm under pressure are standout soft skills for this role. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and positive brand representation in a fast-paced digital environment.

What are some common challenges faced by live in Disney Plus chat support agents, and how can they be addressed?

Live In Disney Plus Chat Support agents often encounter challenges such as managing high volumes of simultaneous customer chats, troubleshooting a wide variety of streaming issues, and providing clear instructions to users with different technical skills. To address these, agents typically use detailed knowledge bases, follow structured troubleshooting scripts, and participate in regular training sessions to stay updated on platform changes. Effective time management, patience, and strong communication skills are essential for delivering a positive customer experience and meeting performance targets.

What is the difference between Live In Disney Plus Chat Support vs Live In Disney Plus Customer Service Representative?

AspectLive In Disney Plus Chat SupportLive In Disney Plus Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, chat-based support within Disney Plus platformRemote, phone or chat support for Disney Plus subscribers
Employer & IndustryDisney, streaming entertainment industryDisney, streaming entertainment industry
Search & Comparison IntentFocus on chat-based support rolesFocus on customer service roles including phone support

While both roles involve supporting Disney Plus customers, Live In Disney Plus Chat Support specializes in chat-based assistance, whereas Live In Disney Plus Customer Service Representative may include phone support. Both require similar credentials and work within the same industry environment, but the primary difference lies in the communication channels used.

How do you become a live in Disney Plus chat support?

To become a live-in Disney Plus chat support agent, candidates typically need customer service experience, strong communication skills, and familiarity with streaming platforms. Employers may require training on company-specific tools and a flexible schedule, with some roles offering remote or on-site work arrangements.

What are the most commonly searched types of Disney Plus Chat Support jobs in Michigan?

The most popular types of Disney Plus Chat Support jobs in Michigan are:

What are popular job titles related to Live In Disney Plus Chat Support jobs in Michigan?

For Live In Disney Plus Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Live In Disney Plus Chat Support jobs in Michigan look for?

The top searched job categories for Live In Disney Plus Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Live In Disney Plus Chat Support jobs?

Cities in Michigan with the most Live In Disney Plus Chat Support job openings:

Live In Disney Plus Chat Support jobs near you
Infographic showing various Live In Disney Plus Chat Support job openings in Michigan as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Customer Support Agent

Harvia US, Inc.

Grand Rapids, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Customer Support Agent

Location: Grand Rapids/Remote

Position Summary

Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across phone, email, and chat. This role serves as a key point of contact for customer questions, product support, order assistance, and issue resolution.

The ideal candidate is a strong communicator and problem solver who is comfortable managing multiple priorities, learning technical product information, and taking ownership of customer needs from initial contact through resolution. This position works closely with internal teams to ensure customers receive accurate information, timely follow-up, and a consistently positive experience.

About Us

Harvia is the world’s leading provider of sauna and wellness solutions. With roots in Finland and customers in over 90 countries, we combine tradition, innovation, and sustainability to foster well-being for people around the globe. At Harvia, you will join an international group characterized by a strong entrepreneurial spirit, dedicated employees, and a clear ambition to continue leading the way in the sauna and spa industry.

Responsibilities
  • Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
  • Meet established performance and productivity metrics, service-level expectations, and quality standards as defined by department leadership, while maintaining a high level of customer satisfaction.
  • Make outbound calls to customers for follow-ups, account updates, appointment confirmations, service inquiries, and other business needs.
  • Respond to customer questions and concerns while providing accurate and helpful solutions to troubleshoot customer issues and determine the appropriate resolution or next steps.
  • Maintain a positive, professional, and empathetic attitude during all customer interactions.
  • Document customer interactions, issues, and resolutions accurately in the company’s CRM or customer support system.
  • Follow up with customers when additional information or assistance is required.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Process customer requests, account updates, orders, returns, or other transactions as required.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet established customer service, quality, productivity, and response-time goals.
  • Identify recurring customer issues and communicate trends or feedback to management.
  • Complete new hire training program within acceptable timeframe as outlined by department leadership.
  • Assist with duties as assigned.
Qualifications
  • Minimum 1 year customer service, call center/contact center, or support experience preferred. Any college or university credits can be in lieu of experience.
  • Excellent verbal and written communication skills with strong active-listening and problem-solving abilities.
  • Comfortable handling multiple communication channels, including phone, email, and chat with the ability to remain calm and professional when dealing with difficult or frustrated customers.
  • Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong organizational and time-management skills and team oriented.
  • Ability to work independently and take ownership of customer issues.
  • Bilingual communication skills are a plus.
  • High school diploma required.
Supervisor Responsibilities

None

Physical Requirements amp; Responsibilities
  • Ability to sit and work at a computer workstation for extended periods of time.
  • Ability to occasionally stand, walk, bend, reach, and move around the office as needed, may be required to lift and carry light office materials or equipment, generally up to 30 pounds.
  • Ability to maintain focus and attention while handling multiple customer interactions and tasks throughout the workday.
  • Reasonable accommodation may be provided for qualified individuals with disabilities to enable them to perform the essential functions of the position.
  • For non-office employees, must have a quiet working environment with reliable internet access.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Short/long term disability
  • Paid Holidays
  • Life Insurance

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