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Live In Customer Success Jobs in Tennessee (NOW HIRING)

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

  • Medical

  • Retirement

  • PTO

About Smartwyre Founded in 2018, Smartwyre is a venture-financed SaaS business delivering ... About the role As a Customer Success Manager, you'll be a member of our Customer Success team ...

Stryker

Customer Success Manager (Remote)

Nashville, TN · Remote

$116K - $193K/yr

Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

  • Medical

  • Retirement

  • PTO

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth ... In this role, you will: * Field incoming partner issues and prioritize by urgency and complexity

Repowr

Customer Success Manager

Chattanooga, TN · On-site

  • Medical

  • Retirement

  • PTO

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth ... In this role, you will: * Field incoming partner issues and prioritize by urgency and complexity

PILOT

Representative, Customer Success

Knoxville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values ... ensure customer success * Develop a strong internal network and leverage cross-functional ...

SHI GmbH

Customer Success Manager - VMware

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through ...

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Customer Success Manager

Smartwyre

Memphis, TN • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

About Smartwyre
Founded in 2018, Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses, operating in a $400 billion global industry. With an estimated 5 million farmers and over 5,000 distributors globally, Smartwyre works across the agricultural supply chain, from large corporations to local farms. Presently, we work from the United States, United Kingdom, Europe, and South America.
We are building a B2B SaaS platform to network together the commercial operations of the companies that supply the world's farmers with seeds, fertilizer, chemicals, and services, with their target markets being the United States, Europe, and Latin America. We aim to first offer SaaS applications to solve key commercial pain points (pricing, costing, quoting), then network these companies using a common data platform (transactional data exchange, product information publication, people networking, and user analytics), and finally empower the network to facilitate new business model amongst network participants.
About the role
As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll work directly in our software and leverage your super-user knowledge to help customers engage and use our software effectively. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.
The company operates a "distributed" business model, but for this role there is a strong preference for candidates who reside close to key customers in Memphis, TN.
Applicants must be authorized to work in the United States without sponsorship. Please note that the company is unable to employ applicants from any of the following states: California, Connecticut, Illinois, Massachusetts, Nevada, New York. New Jersey, Oregon, Pennsylvania, Washington and Maryland.
What you'll do
  • Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
  • Engagement growth: drive continued engagement growth by helping customers use our software to drive value
  • Strategic thinking: think creatively to identify new ways our customers can create new value from our software
  • Customer growth and renewal: use your business acumen to help us identify key growth opportunities and deliver strong customer renewals
Experience
  • 3-5+ years of experience in a customer-facing software business, preferably in the software, agriculture, manufacturing, or distribution industries
  • A keen passion for detail-oriented work - using your curiosity to use our software to enable value for customers
  • Proven ability to relate to customers, helping them use software to drive change and improve business results
  • Strong track record building alignment and relationships with business users in large and small enterprises
  • Excellent oral and written communication and presentation skills
  • Ability to prioritize and manage time effectively - prioritizing key tasks that make the most impact
Benefits
Competitive salary
Private Health (UK - BUPA) / Competitive Health Insurance (US)
Short Term / Long Term Disability Cover (US)
Critical Illness and Income Protection (UK)
Self-directed PTO
Flexible Work Location
Flexible Hours
Pension (UK) / 401k (US)

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