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Live Chat Jobs in Oregon (NOW HIRING)

SpotMe

OR

Successfully manage 200+ real customer conversations across live chat and ticketing * Demonstrate clear, concise, and confident customer communication By the end of the month, you will independently ...

Saatva

Retail Sales Associate

Portland, OR

$23/hr

Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed. What's In It For You * Competitive ...

Saatva

Retail Sales Associate

Portland, OR

$23/hr

Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed. What's In It For You * Competitive ...

Oregonstate

Ed Ambassador

Corvallis, OR

Provide front-office and customer service support , including responding to inquiries via email, phone, live chat, and in-person reception. General office work or other projects as assigned.

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Showing results 21-40

All JobsLive Chat JobsLive Chat Jobs in Oregon

Live Chat information

See Oregon salary details

$24.8K

$62.9K

$91.5K

How much do live chat jobs pay per year?

As of Aug 9, 2026, the average yearly pay for live chat in Oregon is $62,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $90,900.00 per year, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some prefer previous customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and policies.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Oregon? The most popular types of Live Chat jobs in Oregon are:
What are popular job titles related to Live Chat jobs in Oregon? For Live Chat jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Oregon look for? The top searched job categories for Live Chat jobs in Oregon are:
What cities in Oregon are hiring for Live Chat jobs? Cities in Oregon with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 59% Full Time, 38% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $62,908 per year, or $30.2 per hour.

Technical Support Specialist (US - Remote)

SpotMe

OR

Full-time

Re-posted yesterday

Job description

Mission - Why we exist, what we do, and why we need you

SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, SpotMe powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn events into a company's most effective engagement channel. 

The Technical Support Specialist is the first line of defense and the first line of delight for our customers. Because events are high-stakes and often stressful to manage, our customers rely on our rapid response and we've built our support model to match that urgency. As the primary link between event teams and our platform, you quickly become the face of SpotMe/Onomi: a trusted expert who solves real problems, guides customers with confidence, and protects the seamless execution of mission-critical events happening around the world.

This role blends technical problem solving, fast decision making, and empathetic communication. You will investigate complex issues, reproduce scenarios in real time, craft creative workarounds when needed, and collaborate closely with Engineering to keep our product experience at the highest standard.

Every customer interaction is an opportunity: to uncover insights, prevent escalation, and strengthen the event's success journey. Customer support is not a back-office function at SpotMe, it's a competitive advantage and a core pillar of our value.

As a Technical Support Specialist, you will join a highly skilled global team operating in a 24/7 "follow-the-sun" model, ensuring the most demanding customers receive immediate, high-quality assistance at all times.

Objectives - The problems you will solve

In your first month

You will:

  • Complete onboarding through structured training and hands-on shadowing across Support, Engineering, and Operations teams.
  • Build strong working relationships within Support, Engineering and Operations teams
  • Become fluent in our support workflows, tooling, and troubleshooting frameworks
  • Successfully manage 200+ real customer conversations across live chat and ticketing
  • Demonstrate clear, concise, and confident customer communication

By the end of the month, you will independently manage 10+ live issues per day with precision and professionalism.

In your first 3 months

You will:

  • Manage high-volume real-time chats (avg. 18/day), maintaining a first response < 30 seconds
  • Meet and exceed satisfaction targets (>93% CSAT)
  • Analyze and reproduce product issues with strong technical reasoning
  • Apply authentication and security basics, including MFA and SSO troubleshooting
  • Join the on-call rotation to support critical live customer needs

You will be known for your ability to stay calm under pressure, while juggling multiple live issues to successful completion.

In your first 6 months, you will:

  • Become a recognized frontline product expert and escalation authority
  • Consistently exceed CSAT (>95%) while handling 25+ chats per day
  • Resolve increasingly complex issues without escalation
  • Proactively contribute improvements to documentation, tooling, and workflows
  • Serve as a bridge between customers and Engineering - ensuring issues are precisely documented and their business impact understood

You will elevate our support quality and influence product evolution with insights only frontline experts can provide.

What you need to be great at

To thrive in this role, you bring:

  • Rapid analytical and logical troubleshooting skills - isolating root causes under time pressure
  • Multitasking mastery - balancing multiple realtime chats without sacrificing accuracy or tone
  • Technical curiosity - eager to learn platform mechanics and optimize how customers use them
  • Empathy and clarity in communication - even when delivering difficult answers
  • Resilience and ownership - you take initiative, especially during critical live issues
  • Cross-team collaboration - working hand-in-hand with Engineering to fix what matters most

You are energized by challenges. You bring structure to chaos. And you transform moments of stress into opportunities for success.

What we are most curious about
  • Tell us about a high-urgency issue you solved in real time. How did you find the root cause while keeping the client calm?
  • When you don't know the answer, what's your first move? How do you quickly understand and explain a new technical issue?
  • Share an example where your communication kept a situation from escalating. What did you do to maintain customer confidence?
  • Describe a time when a fix wasn't available. What workaround did you create to keep the customer moving?
  • Tell us how you handled multiple simultaneous requests. How did you decide what to prioritize while keeping quality high?

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.

Apply