Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
This team works closely with the Technical Support (Live Help) Team with potential opportunities ... Previous technical support/chat support experience preferred * Prior experience in high-volume ...
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This team works closely with the Technical Support (Live Help) Team with potential opportunities ... Previous technical support/chat support experience preferred * Prior experience in high-volume ...
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Riverton, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Riverton, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Riverton, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Riverton, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · On-site
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team
Bluffdale, UT · Hybrid
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Client Service Associate
Salt Lake City, UT · On-site
$58K - $70K/yr
... will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic ...
Client Service Associate
Salt Lake City, UT · On-site
$58K - $70K/yr
... will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...
L1 Support Agent
$17 - $19/hr
L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...
L1 Support Agent
$17 - $19/hr
L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...
Live Chat Support information
See Utah salary details
$11.38 - $13.83
2% of jobs
$13.83 - $16.27
11% of jobs
$17.64 is the 25th percentile. Wages below this are outliers.
$16.27 - $18.72
22% of jobs
The median wage is $20.59 / hr.
$18.72 - $21.17
20% of jobs
$21.17 - $23.61
16% of jobs
$24.77 is the 75th percentile. Wages above this are outliers.
$23.61 - $26.06
9% of jobs
$26.06 - $28.51
8% of jobs
$28.51 - $30.96
5% of jobs
$30.96 - $33.40
4% of jobs
$33.40 - $35.85
1% of jobs
$35.85 - $38.30
1% of jobs
$11
$22
$38
How much do live chat support jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for live chat support in Utah is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.
What is a live chat support?
A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.
What does a live chat support do?
A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
What are the key skills and qualifications needed to thrive in live chat support?
To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.
What are the most commonly searched types of Live Chat Support jobs in Utah?
The most popular types of Live Chat Support jobs in Utah are:
What job categories do people searching Live Chat Support jobs in Utah look for?
The top searched job categories for Live Chat Support jobs in Utah are:
What cities in Utah are hiring for Live Chat Support jobs?
Cities in Utah with the most Live Chat Support job openings:
GSD Global Support Tech Generalist English/Spanish Required
Bluffdale, UT • On-site
Full-time
Re-posted 10 days ago
Church of Jesus Christ of Latter-day Saints rating
8.6
Based on 83 frontline employees who took The Breakroom Quiz
3rd of 18 rated religious organizations
Job description
The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple, efficient, and Christ-centered way.
The Global Tech Support Generalist serves as the first point of contact for individuals seeking technical assistance and support. In this role, you will help resolve a wide range of technology issues involving desktops, laptops, mobile devices, software applications, operating systems, network connectivity, and Church-supported technologies.
This position combines technical troubleshooting with exceptional customer service. Successful candidates are energized by helping others, thrive in a fast-paced support environment, and enjoy solving problems while creating a positive customer experience.
Every interaction is an opportunity to support the global mission of the Church by ensuring members, leaders, and employees have the technology resources they need to serve effectively.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This AWA hybrid working arrangement requires ongoing approval.
Responsibilities
- Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
- Provides technical support of hardware, systems, sub-systems and/or applications
- Assists with navigating around application menus, may be required to remote into customer's computer
- Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
- Offers alternative solutions where appropriate
- Records all customer contact information in CRM system
- Escalates more complex problems to the Global Tech Support Specialist when appropriate
- Performs work under general supervision
- Serve as the primary point of contact for customers through phone, email, and chat channels.
- Deliver prompt, professional, and customer-focused technical support for hardware, software, systems, applications, and Church-supported technologies.
- Diagnose, troubleshoot, and resolve technical issues by gathering information, identifying root causes, and implementing effective solutions.
- Guide customers through technical processes using clear, easy-to-understand communication.
- Utilize remote support tools to assist users with troubleshooting and resolution.
- Support users experiencing network connectivity issues, VPN access challenges, password-related concerns, and other common technical issues.
- Document customer interactions, troubleshooting steps, and resolutions accurately within CRM systems.
- Maintain productivity and quality standards while managing multiple customer requests in a fast-paced environment.
- Build positive customer relationships through empathy, professionalism, and a commitment to excellent service.
- Escalate complex or specialized issues appropriately while maintaining ownership of the customer experience.
- Contribute to team success by sharing knowledge, identifying process improvements, and supporting a culture of continuous learning.
Qualifications
- High School Diploma or equivalent required
- Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
- 0 to 2 years previous computer technical support
- Fluency in reading, writing, and speaking both Spanish and English. Working in a fast-paced contact call center environment while providing technical support in both Spanish and English are required.
- Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Understanding of Active Directory to unlock and reset passwords
- Proficient with troubleshooting all Windows Operating systems
- Ability to communicate clearly and professionally, both verbally and in writing
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Preferred
- Previous experience in a technical support, service desk, help desk, contact center, or customer support environment.
- Experience troubleshooting Windows operating systems.
- Understanding of Active Directory, including account unlocks and password resets.
- Experience supporting remote users, VPN connectivity, networking fundamentals, and device configuration.
- Familiarity with Church meetinghouse technology and related support systems.
Key Competencies
- Customer Focus
- Technical Troubleshooting
- Active Listening
- Problem Solving
- Adaptability
- Learning Agility
- Time Management
- Attention to Detail
- Collaboration
- Accountability
- Professional Communication
- Resilience Under Pressure
About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
What Church of Jesus Christ of Latter-day Saints employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Church of Jesus Christ of Latter-day Saints
Sourced by ZipRecruiter
Industry
Religious organizations
Company size
10,000+ Employees
Headquarters location
Salt Lake City, UT, US
Year founded
1820