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Live Chat Support Agent Jobs in Rhode Island (NOW HIRING)

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

These exacting standards enable our clients to build safer, fairer societies where people can live ... Support Customer Service Registration and Reservation activities as necessary * Successfully ...

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

These exacting standards enable our clients to build safer, fairer societies where people can live ... Support Customer Service Registration and Reservation activities as necessary * Successfully ...

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

These exacting standards enable our clients to build safer, fairer societies where people can live ... Support Customer Service Registration and Reservation activities as necessary * Successfully ...

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

These exacting standards enable our clients to build safer, fairer societies where people can live ... Support Customer Service Registration and Reservation activities as necessary * Successfully ...

Rovi Homes

Zillow Flex Real Estate Agent

Pawtucket, RI · On-site

$48K - $196K/yr

We'll mentor you in utilizing Zillow's live tour opportunities to accelerate your business ... full support * Dedicated transaction coordinators ensuring you have complete resources and ...

Rovi Homes

Zillow Flex Real Estate Agent

Providence, RI · On-site

$48K - $196K/yr

We'll mentor you in utilizing Zillow's live tour opportunities to accelerate your business ... full support * Dedicated transaction coordinators ensuring you have complete resources and ...

The Williams Agency

Remote Insurance Agents

Providence, RI · On-site +1

$30K - $160K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

In addition, they will support the implementation of solutions that will ultimately improve Service ... Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ...

Best Buy

Geek Squad Agent (Retail Store)

Warwick, RI · On-site

$14 - $16/hr

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...

Agency Diaz

Life Insurance Sales Agent

Providence, RI · On-site +1

$75K - $160K/yr

Game-changing technology and support * The industry's only value-based leads program * World class ... live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes.

Zifty.com

Catering Delivery Driver

Newport, RI · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Newport, RI · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Newport, RI · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Varsity Tutors

Cursor Tutor

Providence, RI · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Rhode Island

Live Chat Support Agent information

See Rhode Island salary details

$10

$18

$30

How much do live chat support agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for live chat support agent in Rhode Island is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.44 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Rhode Island?

For Live Chat Support Agent jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Rhode Island look for?

The top searched job categories for Live Chat Support Agent jobs in Rhode Island are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Rhode Island as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $38,843 per year, or $18.7 per hour.

Enrollment Agent I

IDEMIA

North Smithfield, RI • On-site

$14.75 - $20/hr

Other

Posted 5 days ago

IDEMIA rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

207th of 247 rated software companies

Job description

Overview
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
Responsibilities
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Track processing time for each applicant and ensure applicants are processed in appropriate order
  • Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
  • Identify win-win opportunities to provide more products and services to customers
  • Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
  • Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
  • Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
  • Perform Enrollment Center Sustainment responsibilities on a daily basis
  • Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
  • Represent the company and the programs that are supported in a professional and customer oriented manner
  • Support Customer Service Registration and Reservation activities as necessary
  • Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
  • Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
  • Clerical - Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
  • Monitoring - Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
  • Integrity - Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
  • Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
  • Occasional overnight travel as required. Should not exceed 25% of the time.
  • Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
  • General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
  • Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
  • The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Qualifications
  • Must be a US citizen
  • High school diploma or equivalent degree
  • Minimum one (1) year applicable experience
  • Proficiency in Microsoft Office Suite is required
  • Previous experience processing credentials is a plus
  • Previous sales experience preferred
  • Evening and weekend work may be required
  • Must be at least 18 years old
  • Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications

The US base hourly range for this position is $17.75- $24.13/hr + benefits. While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location.
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

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