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Live Chat Operator Jobs in Utah (NOW HIRING)

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Live Chat Operator information

See Utah salary details

$12

$25

$40

How much do live chat operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for live chat operator in Utah is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.62 per hour, depending on experience, location, and employer.

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

What are the most commonly searched types of Live Chat Operator jobs in Utah?

The most popular types of Live Chat Operator jobs in Utah are:

What are popular job titles related to Live Chat Operator jobs in Utah?

For Live Chat Operator jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Live Chat Operator jobs in Utah look for?

The top searched job categories for Live Chat Operator jobs in Utah are:

Infographic showing various Live Chat Operator job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $52,547 per year, or $25.3 per hour.

Services Support Rep 2 (1912218837)

Netpace Inc

Salt Lake City, UT • On-site

$16.50 - $21/hr

Full-time

Re-posted 2 hours ago


Job description

Job Summary:
Netpace Inc is looking for a Services Support Rep 2 to join their team in Salt Lake City, UT. This role involves providing technical support and excellent customer service for mortgage-related applications, serving as the initial point of contact for users and resolving various issues related to software and systems.
Responsibilities:
• Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications
• Provides support of software, systems, and/or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot basic Internet Explorer settings as needed.
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
• Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.
• Escalates complex problems to the appropriate support groups when appropriate.
Qualifications:
Required:
• High School Diploma or equivalent required.
• Ability to troubleshoot and resolve issues.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
• Candidates need to have prior mortgage knowledge (how to calculate, mortgage terminology, worked previously for a mortgage company, etc.)
Preferred:
• Previous computer technical support preferred.
• A+, MCP, Dell or other industry identified certifications are preferred.
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.
Company:
Netpace is a Data-Driven company excelling in AI, IT Consulting and Staffing Solutions. Founded in 1996, the company is headquartered in San Ramon, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Netpace logo

About Netpace

Sourced by ZipRecruiter

Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.

Industry

Professional, scientific, and technical services

Company size

51 - 200 Employees

Headquarters location

San Ramon, CA, US