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Live Chat Operator Jobs in Utah (NOW HIRING)

Podium

Staff AI Engineer - USA

Lehi, UT · On-site +1

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium ... Prototype rapidly, iterate with live interaction data, and continuously improve system performance ...

Closets By Design

Sales Manager

Salt Lake City, UT · On-site

$65K - $80K/yr

... and chat. * Managing the data using spreadsheets, CRM tools, powerpoints and other PC based ... You live and breathe our Core Values * Very strong with software, computer programs, powerpoint ...

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Live Chat Operator information

See Utah salary details

$12

$25

$40

How much do live chat operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for live chat operator in Utah is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.62 per hour, depending on experience, location, and employer.

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs

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The most popular types of Live Chat Operator jobs in Utah are:

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For Live Chat Operator jobs in Utah, the most frequently searched job titles are:

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The top searched job categories for Live Chat Operator jobs in Utah are:

Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $52,547 per year, or $25.3 per hour.

Staff AI Engineer - USA

Podium

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Staff AI Engineer
The Role
We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform-a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you'll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).
If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!
What you will be doing
  • Build and scale the AI Agent platform - enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
  • Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
  • Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
  • Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
  • Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
  • Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have
  • 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
  • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Proven success designing and maintaining distributed or high-throughput systems.
  • Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
  • Excellent communication skills and the ability to work effectively across teams.
  • A willingness to work across the entire stack-from infrastructure to APIs to user-facing components-wherever the problem needs solving.
  • Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have
  • 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Practical experience designing and implementing evaluations for LLM behavior - including accuracy, safety, reliability, and cost monitoring.
  • Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
  • Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
  • Hands-on experience with fine-tuning and data curation for improving model performance.

Why you'll love working here:
  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits:
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with company matching
  • Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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