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Live Chat Operator Jobs in Indiana (NOW HIRING)

Surf Internet

Technical Support Representative

La Porte, IN · On-site

$16 - $18/hr

The Technical Support Representative is responsible for assisting customers via phone and live chat ... Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems * Ability to ...

3M

Fabrication Operator I

Indianapolis, IN · On-site

$21.37/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Fabrication Operator I

Indianapolis, IN

$21.37/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Fabrication Operator I

Indianapolis, IN

$21.37/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Packaging Operator III *

Indianapolis, IN · On-site

$20.46/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Packaging Operator III *

Indianapolis, IN · On-site

$20.46/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Processing Operator I

Indianapolis, IN

$23.88/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Processing Operator I

Indianapolis, IN

$23.88/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Fabrication Operator I

Indianapolis, IN · On-site

$21.37/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Processing Operator I

Indianapolis, IN · On-site

$23.88/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Packaging Operator III *

Indianapolis, IN

$20.46/hr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

Cargill

Production Technician

Mentone, IN

$20/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Operating equipment and technology tools throughout the facility which may include mixers, batching ...

Cargill

Operations Technician

Hammond, IN

$26.09/hr

Executing processes and operating all equipment of a designated area to maintain a dynamic and ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Cargill

Production Technician

Mentone, IN

$20/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Operating equipment and technology tools throughout the facility which may include mixers, batching ...

Cargill

Production Technician

Mentone, IN · On-site

$20/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Operating equipment and technology tools throughout the facility which may include mixers, batching ...

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All JobsLive Chat Operator JobsLive Chat Operator Jobs in Indiana

Live Chat Operator information

See Indiana salary details

$13

$26

$42

How much do live chat operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for live chat operator in Indiana is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $26.78 per hour, depending on experience, location, and employer.

What Does a Live Chat Operator Do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a Live Chat Operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a Live Chat Operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What are live chat operators?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs
What are the most commonly searched types of Live Chat Operator jobs in Indiana? The most popular types of Live Chat Operator jobs in Indiana are:
What are popular job titles related to Live Chat Operator jobs in Indiana? For Live Chat Operator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat Operator jobs in Indiana look for? The top searched job categories for Live Chat Operator jobs in Indiana are:
What cities in Indiana are hiring for Live Chat Operator jobs? Cities in Indiana with the most Live Chat Operator job openings:
Live Chat Operator jobs near you
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN

$16 - $18/hr

Full-time

Posted 28 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 76 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.

Reports to: Technical Support Manager

Job Status: Non-Exempt

Responsibilities:

  • Educate customers about our services and how they function using simple, easy to understand language.

  • Interact with customers in a friendly, professional and patient manner.

  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.

    • Fixed wireless and fiber internet connections

    • Whole-home managed Wifi

    • Phone services

    • TV services

  • Schedule service call appointments as needed to resolve customer issues with the services listed above.

  • Document all customer interactions thoroughly using our ticketing system.

  • Respond in a timely manner to technical support requests using the phone and live chat support methods.

  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:

  • High School Education or equivalent required

  • Familiarity with basic networking including

    • Static IP reservations

    • Basic router function and configuration

    • Public and private IP assignments

    • Physical ethernet and fiber connections

  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.

  • Familiarity with basics of RF technology including

    • Local Wifi broadcasting

    • Interference mitigation

    • Channel bandwidth and RF frequencies

    • RF behavior

  • Familiarity with internet speed, latency, and jitter.

  • Ability to work weekends required

  • Ability to work well with people under stress

  • Able to be on the phone for long periods of time

  • Ability to follow basic troubleshooting processes consistently

  • Ability to juggle several projects or items at one time

  • Flexible schedule preferred

  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems

  • Ability to generate and read error logs and reports.

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