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Live Chat Customer Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

TapMango

$14.25 - $18.75/hr

Respond to, manage, and resolve support requests via live chat, email, and phone channels * Acquire ... Superior customer service skills and a genuine enthusiasm for helping others * Strong computer ...

Helpside

HR Representative

Overland Park, KS · On-site

Our goal is to support our clients in such a way that they can continue to grow their businesses ... Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and ...

Soleran

Client Support Representative

Overland Park, KS · On-site

$16.25 - $21.50/hr

Additionally, customers can use an extensible API, build custom mobile applications or web portals ... Taking inbound phone calls, emails, and live chat in support of the current client base. * Product ...

Soleran

Client Support Representative

Overland Park, KS · On-site

$16.25 - $21.50/hr

Additionally, customers can use an extensible API, build custom mobile applications or web portals ... Taking inbound phone calls, emails, and live chat in support of the current client base. * Product ...

BEST DOCTORS INSURANCE SERVICES LLC

$13.75 - $18.75/hr

Communicating courteously with customers by telephone, email, letter, live chat and face to face, supporting and answering any inquiry presented, related to operations, benefits and claims process.

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Live Chat Customer Support information

See Kansas salary details

$10

$17

$25

How much do live chat customer support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for live chat customer support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

What is a live chat customer support representative?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

What are the key skills and qualifications needed to thrive as a live chat customer support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How does a live chat customer support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

How do you become a live chat customer support?

To become a live chat customer support representative, candidates typically need good communication skills, basic computer proficiency, and customer service experience. Many employers require a high school diploma or equivalent, and some prefer familiarity with customer support tools or CRM software. Training is often provided on the job to familiarize new employees with company-specific systems and protocols.

What are popular job titles related to Live Chat Customer Support jobs in Kansas?

For Live Chat Customer Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Support jobs in Kansas look for?

The top searched job categories for Live Chat Customer Support jobs in Kansas are:

What cities in Kansas are hiring for Live Chat Customer Support jobs?

Cities in Kansas with the most Live Chat Customer Support job openings:

Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS • Hybrid

$17 - $22.75/hr

Full-time

Re-posted 8 days ago

Job description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If youre energized by meaningful work and motivated to make a real impact, youll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And were building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

  • Associates or Bachelors Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.

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