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Live Chat Advisor Jobs in California (NOW HIRING)

SHEIN

Merchant Operations Specialist II

Los Angeles, CA · On-site

$22 - $25/hr

Act as the first point of contact for onboarded seller inquiries via live chat and ticketing system ... advisor * Vacation, paid holidays, floating holiday and sick days * Employee discounts * Free ...

SHEIN

Merchant Operations Specialist II

Los Angeles, CA · On-site

Act as the first point of contact for onboarded seller inquiries via live chat and ticketing system ... advisor * Vacation, paid holidays, floating holiday and sick days * Employee discounts * Free ...

ActionLink

$29 - $31/hr

Live Demos: Demonstrate Dyson's high-tech hair tools with confidence and flair * Expert Advice ... Bubbly, bold and ready to chat with every shopper! * Beauty Experience: Retail beauty sales ...

ActionLink

Beauty Advisor - Dyson

Costa Mesa, CA · On-site

$29 - $31/hr

Live Demos: Demonstrate Dyson's high-tech hair tools with confidence and flair * Expert Advice ... Bubbly, bold and ready to chat with every shopper! * Beauty Experience: Retail beauty sales ...

ActionLink

Beauty Advisor - Dyson

Costa Mesa, CA · On-site

$29 - $31/hr

Live Demos: Demonstrate Dyson's high-tech hair tools with confidence and flair * Expert Advice ... Bubbly, bold and ready to chat with every shopper! * Beauty Experience: Retail beauty sales ...

Doen

Customer Care Representative

Los Angeles, CA · On-site

$23 - $25/hr

... text, live chat, and social media) * Assist customers with a variety of transactions through a ... Work with cross functional departments to understand product shipment cycle and advise customers on ...

Doen

Customer Care Representative

Los Angeles, CA · On-site

$23 - $25/hr

... text, live chat, and social media) * Assist customers with a variety of transactions through a ... Work with cross functional departments to understand product shipment cycle and advise customers on ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Receive inbound service calls and coordinate and confirm schedules of service advisors and service ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

Receive inbound service calls and coordinate and confirm schedules of service advisors and service ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

Receive inbound service calls and coordinate and confirm schedules of service advisors and service ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

Receive inbound service calls and coordinate and confirm schedules of service advisors and service ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

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All JobsLive Chat Advisor JobsLive Chat Advisor Jobs in California

Live Chat Advisor information

See California salary details

$11

$25

$44

How much do live chat advisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for live chat advisor in California is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is a live chat advisor?

A Live Chat Advisor is a customer service representative who assists customers through online chat platforms. They handle inquiries, provide product or service information, troubleshoot issues, and ensure a positive customer experience. This role requires strong communication skills, fast typing speed, and the ability to multitask. Live Chat Advisors often work in various industries, including retail, tech support, and financial services.

What are the key skills and qualifications needed to thrive as a live chat advisor?

To thrive as a Live Chat Advisor, you need excellent written communication skills, strong problem-solving abilities, and familiarity with customer service practices, usually supported by a high school diploma or equivalent. Experience with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Empathy, patience, and the ability to multitask effectively help individuals excel in this role. These skills are essential for delivering quick, accurate, and positive support experiences that drive customer satisfaction.

What are the typical challenges faced by live chat advisors, and how can they be managed?

Live Chat Advisors often juggle multiple conversations simultaneously, which requires quick thinking and strong organizational skills. One common challenge is resolving complex customer issues without visual or verbal cues, so clear and concise written communication is crucial. Advisors may also need to adapt to fluctuations in chat volume throughout the day or handle difficult interactions with professionalism. Employers typically provide training and resources to help advisors manage these situations effectively, and ongoing support from supervisors and teammates is common. Being proactive, staying organized, and continually improving knowledge of the company's products or services can help Live Chat Advisors overcome these challenges and succeed in the role.

What are the most commonly searched types of Live Chat Advisor jobs in California?

The most popular types of Live Chat Advisor jobs in California are:

What are popular job titles related to Live Chat Advisor jobs in California?

For Live Chat Advisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Live Chat Advisor jobs in California look for?

The top searched job categories for Live Chat Advisor jobs in California are:

Live Chat Advisor jobs near you
Infographic showing various Live Chat Advisor job openings in California as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 76% In-person, 18% Hybrid, and 6% Remote job distribution, with an average salary of $53,235 per year, or $25.6 per hour.

Merchant Operations Specialist II

SHEIN

Los Angeles, CA • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

About SHEIN
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
Position Summary
We are seeking a detail-oriented and customer-focused Merchant Ops Specialist to join our growing Marketplace team based in Los Angeles, CA. In this role, you will serve as the primary point of contact for onboarded sellers, providing timely and comprehensive support through live chat and ticketing channels. You'll play a critical part in guiding sellers throughout their journey on the platform by resolving operational issues, ensuring compliance with SHEIN policies, and supporting overall seller performance. Ideal candidates will bring strong communication skills, a proactive mindset, and a passion for delivering excellent service in a fast-paced, e-commerce environment.
Job Responsibilities
  • Act as the first point of contact for onboarded seller inquiries via live chat and ticketing system.
  • Deliver prompt, thorough, and professional responses to a variety of topics including product listings, integration, order issues, shipping, returns, and account management.
  • Accurately log, track, and manage all seller interactions using internal tools and systems.
  • Escalate complex issues to the appropriate internal departments and follow up to ensure timely resolution.
  • Monitor and prioritize incoming requests to ensure service level agreements (SLAs) are met.
  • Provide continuous guidance and support to sellers throughout their journey on the platform (from onboarding to daily operations).
  • Educate sellers on SHEIN's guidelines, tools, and best practices to ensure compliance and optimal store performance.
  • Address performance-related questions and support sellers in meeting platform standards
  • Identify and analyze recurring seller issues and areas for operational enhancement.
  • Gather feedback and insights from seller interactions to inform internal teams and influence policy or tool development.
  • Document internal processes and contribute to the development of seller support resources and FAQs.

Job Requirements
  • 1-3 years of experience in customer support, operations, or a related field, preferably in e-commerce.
  • Bachelor's degree in business, e-commerce, or a related field, or equivalent experience
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.

Nice to Have
  • Experience working with international teams
  • Bilingual in Mandarin

Benefits and Perks
  • Healthcare (medical, dental, vision, prescription drugs)
  • Health Savings Account with Employer Funding
  • Flexible Spending Accounts (Healthcare and Dependent care)
  • Company-Paid Basic Life/AD&D insurance
  • Company-Paid Short-Term and Long-Term Disability
  • Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
  • Employee Assistance Program
  • Business Travel Accident Insurance
  • 401(k) Savings Plan with discretionary company match and access to a financial advisor
  • Vacation, paid holidays, floating holiday and sick days
  • Employee discounts
  • Free weekly catered lunch
  • Dog-friendly office (available at select locations)
  • Free gym access (available at select locations)
  • Free swag giveaways
  • Annual Holiday Party
  • Invitations to pop-ups and other company events
  • Complimentary daily office snacks and beverages

#LI-YC1
Pay Range
$22-$25 USD

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