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Listening Jobs in Silver Spring, MD (NOW HIRING)

Baskin Robbins

Server/Crew member

Hanover, MD · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Baskin Robbins

Server/Crew member

Windsor Mill, MD · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Dunkin

Server/Crew member

Windsor Mill, MD · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Dunkin

Server/Crew member

Hanover, MD · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

The Melting Pot

Server

Arlington, VA · On-site

$25 - $30/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

The Melting Pot

Server

Reston, VA · On-site

$25 - $30/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

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Showing results 21-40

All JobsListening JobsListening Jobs in Silver Spring, MD

Listening information

See Silver Spring, MD salary details

$10

$30

$67

How much do listening jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for listening in Silver Spring, MD is $30.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.44 and $34.66 per hour, depending on experience, location, and employer.

What is a listening job?

A Listening job involves actively hearing, understanding, and interpreting spoken or written communication to gather insights, provide support, or make informed decisions. This role is common in fields like customer service, counseling, market research, and mediation. Strong listening skills are essential to accurately process information and respond effectively. Depending on the industry, it may also involve summarizing conversations, identifying key themes, or offering thoughtful feedback.

How does active listening contribute to success in customer service roles?

Active listening is crucial in customer service because it helps professionals fully understand customer concerns, respond appropriately, and build strong rapport. By attentively listening, you can accurately identify issues, demonstrate empathy, and provide tailored solutions, which leads to higher customer satisfaction. It also helps reduce misunderstandings and ensures smoother collaboration with teammates when resolving complex problems.

What are the key skills and qualifications needed to thrive as a listening specialist, and why are they important?

To thrive as a Listening Specialist, you need strong active listening skills, attention to detail, and often a relevant background in counseling, customer service, or communications. Familiarity with digital recording tools, transcription software, and customer relationship management (CRM) systems is typically required. Empathy, patience, and strong verbal communication are vital soft skills for building trust and accurately understanding others’ perspectives. These skills and tools are crucial for gathering accurate information, resolving concerns, and fostering positive relationships in client-facing or support roles.

What is the difference between Listening vs Customer Service Representative?

AspectListeningCustomer Service Representative
Required CredentialsNone specific, communication skills beneficialHigh school diploma or equivalent, communication skills
Work EnvironmentVaries; often in educational, counseling, or training settingsCall centers, retail, offices
Industry UsageUsed across education, therapy, coachingCustomer service, retail, hospitality
Common Search/ComparisonListening vs Customer Service Representative

Listening is a skill focused on understanding and processing spoken information, often used in educational, counseling, or training contexts. Customer Service Representatives, on the other hand, engage directly with customers to resolve issues and provide support, typically working in call centers or retail environments. While both roles require strong communication skills, Listening emphasizes comprehension, whereas Customer Service involves active problem-solving and customer interaction.

What job categories do people searching Listening jobs in Silver Spring, MD look for?

The top searched job categories for Listening jobs in Silver Spring, MD are:

Listening jobs near you
Infographic showing various Listening job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,618 per year, or $30.1 per hour.

Customer Success Manager (PR & Communications)

Hire Hangar

Columbia, MD • On-site

$70K - $90K/yr (+ commission)

Contractor

Re-posted 4 days ago

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title| Technical Customer Success Manager (PR & Communications)
Location | Remote (US BASED ONLY)
Time Zone | Eastern Time (EST/EDT)

Role Overview:

We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

 

Key Responsibilities:

  • Onboard new clients and guide them through platform setup, dashboards, and alerting tools

  • Help clients interpret narrative and social listening data to inform their communications strategy

  • Build and deliver client-facing reports summarizing platform insights and emerging trends

  • Serve as the primary point of contact for client questions, training, and ongoing support

  • Manage renewals and identify opportunities to expand client engagement with the platform

  • Relay client feedback internally to support product improvements

  • Collaborate with internal teams to ensure a smooth, high-touch client experience

 

Required Qualifications:

  • Background in public relations, communications, media relations, or a related agency environment (non-negotiable)

  • Experience producing or presenting client-facing reports, media coverage summaries, or performance insights

  • Strong written and verbal communication skills with a polished, client-facing style

  • Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

 

Preferred Qualifications:

  • Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)

  • Experience working with corporate, brand, or enterprise-level clients

  • Background at a PR or communications agency supporting external clients

 

Tools & Technology:

  • Client-facing analytics/dashboard platform

  • Google Workspace

  • Slack, Zoom, and other remote collaboration tools

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Compensation Range: $70K - $90K